Cashier(Customer Service) Evening / 2nd Shift PT

Location Type: On-site

 

Description

Cashier – (Customer Service Department) Evening / Second Shift Position

Marukai Market’s dba TOKYO CENTRAL is one of the fastest-growing retail stores and supermarkets offering the widest selection of Japanese and Hawaiian imported grocery and retail products in the nation.
Customers are provided with a variety of products that you won’t find in a typical grocery store environment. Fresh, seasonal, and a variety of foods are our passion!

We’re immediately hiring associates for our Customer Service department. Experienced Retail Associates, Cashiers, and Grocery Clerks are Needed!

*This is a summary of some key duties and physical requirements and is not intended to be a complete job description.

Benefits/Perks
• Employee Discounts
• Paid Sick Leave
• May qualify for Health Insurance (with employer contributions)
• Supplemental Insurance available for Life and Disability Insurance
• 401 K (after one year with employer contributions)

ESSENTIAL DUTIES for Store Support Associates in Customer Service Department (Cashiers) and responsibilities include, but are not limited to:

• Providing premier customer service, including greeting customers and responding to questions from all customers and staff
• Responds quickly and in a friendly manner to customer inquiries and complaints
• Engaging in suggestive selling and other sales techniques

• Ability to bag merchandise in a quick, neat and efficient manner
• Assists in returning shopping carts and baskets to designated areas
• Reports all irregular issues and problems to the Store Manager and Department Leader for solutions
• Exceeds Customer Service Department’s sales goals assigned through the efficient execution of Company policies and procedures

• Opens & closes assigned cash registers
• Counts opening and closing cash and other transactions for assigned register
• Scans or manually enters purchased merchandise
• Checks IDs for tobacco and alcohol transactions
• Processes purchases quickly and efficiently
• Processes returns and credits to customers implementing the Company’s return policy procedures
• Completes transactions professionally and in a friendly manner
• Works various shifts, days or nights as assigned by Store Manager and Department Leader in accordance with the Company’s business needs

• Organizes and stocks Customer Service display areas per store’s layouts, planograms and standards
• Setting up and maintaining the condition of the Customer Service Section according to company standards
• Proactively supports any promotional activity within the store and contributes to an effective working environment
• Ensures that all Customer Service products are in its right place, so employees and shoppers can find what they need quickly and easily
• Accurately provides change to customers
• Check that transactions and purchases are completed properly prior to providing merchandise to customers
• Completes California Clerk’s Affidavit Form: ABC -299

Customer Service:
• Providing premier customer service, including greeting customers and responding to questions
• Engaging in suggestive selling and other sales techniques
• Meets or exceeds Department’s sales goals assigned through the efficient execution of Company policies and procedures
• Maintains cleanliness of work area, storage area, and selling floor
• Ensures a safe and clean work environment
• Cross Training: May be asked to assist in other Departments if needed
• Store Support Associates exemplify teamwork and are open to and willing to be trained and step in when needed in all departments and similar skilled areas for filling and development opportunities.

Requirements

ESSENTIAL DUTIES in Customer Service Department (Retail Associates) (responsibilities include, but are not limited to)

• Providing premier customer service, including greeting them and responding to questions to all customers and staff
• Responds quickly and in a friendly manner to customer inquiries and complaints
• Engaging in suggestive selling and other sales techniques

• Ability to bag merchandise
• Assists in returning shopping carts and baskets to designated areas
• Reports all irregular issues and problems to the Store Manager for solutions
• Exceeds Customer Service Department’s sales goals assigned through the efficient execution of Company policies and procedures

• Opens & closes assigned cash registers
• Counts opening and closing cash and other transactions for assigned register
• Scans merchandise purchased
• Checks customers’ coupons and applies to purchases
• Checks coupons for expiration dates and validity
• Checks IDs for tobacco and alcohol transactions
• Processes purchases quickly and efficiently
• Process returns and credits customers utilizing the Company’s return policy procedures
• Conducts transactions professionally
• Works various shifts, days or nights as assigned by Store Manager in accordance with the Company’s business needs

• Organizes and stocks Customer Service display areas per store’s layouts, planograms and standards
• Setting up and maintaining the condition of the Customer Service Section according to company standards
• Proactively supports any promotional activity within the store and contributes to an effective working environment
• Ensures that all Customer Service products are in its right place, so employees and shoppers can find what they need quickly and easily

Customer Service:
• Providing premier customer service, including greeting them and responding to questions
• Engaging in suggestive selling and other sales techniques
• Meets or exceeds Department’s sales goals assigned through the efficient execution of Company policies and procedures
• Maintains cleanliness of work area, storage area, and selling floor
• Ensures a safe and clean work environment
• Cross Training:
• Store Support Associates exemplify teamwork and are open to and willing to be trained and step in when needed in all departments and similar skilled areas for filling and development opportunities.

QUALIFICATIONS:
• High School Diploma or GED equivalent preferred
• Must be 18 or older to use sharp knives, use ladders, scaffolds or their substitutes, substitutes above 6 feet in height, and to operate or assist in operating power-driven machinery or equipment.
• Must be able to use job related equipment such as a stepping ladder and dollies
• No experience required, but a minimum of 1-2 years of work experience in a similar work environment is preferred
• Previous experience as a Retail Associate, Cashier, or Grocery Clerk is preferred
• Must be able to lift up to 25 pounds without aid

REQUIREMENTS

• Able to deliver friendly, courteous, prompt customer service
• Able to read, write, and do simple math problems
• Able to interpret, understand and follow instructions
• Ability to effectively communicate and respond to questions from the general public and management
• Ability to interact with all levels of management
• Must be able to operate pallet jack, scissor lift, baler, compactor and scrub machine
• Possess a food handling license or the ability to acquire one
• Other job related tasks as assigned by supervisors

Marukai is an Equal Opportunity Employer and participates in E Verify.

All Candidates must be able to work evening shifts, weekdays, weekends, and holidays.