Client Services Administrator ( bilingual Japanese language proficiency required)

Job Type: Location Type: On-site

 

SUMMARY

To handle inquiries from the Japanese clients (mainly Japanese Financial Institutions) on day-to-day operations, primarily through email with our client window or our affiliated company in Tokyo, and to promote and manage our service enhancement with the internal departments based on clients’ needs.

JOB FUNCTIONS/DUTIES AND RESPONSIBILITIES

1. Proactively handles clients’ inquiries to maintain customer satisfaction.
2. Analyzes the clients’ needs and develops solutions/options to strengthen relationships with clients.
3. Informs the clients when potential problems may arise. If a problem has already occurred, reports to the Manager and takes any required action with the clients to solve the problem quickly.
4. Coordinates with other departments to provide good service with clients.
5. Perform night shift up to 11am in JST (Japan Standard Time) to respond inquiries via phone (2-3 times a month).
6. Maintains all the communication records with clients, approval forms, and other documents as directed by the Manager.
7. Performs all other duties as assigned by the Department Manager and Management not only in existing functions, but also in other additional functions necessitated by business expansion.

REQUIREMENTS

1. Good Communication skills in Japanese for external/internal and English for internal (Business Beginner Level)
2. PC Skills in Japanese/English (MS Word, Excel and Power Point (General PC Skill)).
3. Customer Services experience (Experience in financial institution is preferred)
4. Bachelor’s degree in business or equivalent preferred.

PHYSICAL DEMANDS

Occasionally may be asked to lift heavy boxes when sending files to storage.

Why you should join :

We embrace flexible ways of working when business and role permits. We provide employees with a hybrid working model, allowing for in-office work and work from home. Our diverse and inclusive environment along with our global presence enables us to collaborate and communicate to meet our business needs. We believe that efficient teams need truth, loyalty, and a strong sense of purpose to balance risk and their targets. We believe that each person brings a unique value that drives the business through their creativity and passion.

The Employee Benefits package includes: Paid Time Off, medical, HSA, vision, dental, FSA, 401(k), profit sharing, legal plan, cancer indemnity plan, disability insurance, life insurance, employee assistance program, commuter benefits, business travel accident, paid volunteer day, paid memberships, paid seminars, and tuition assistance.
We offer many socialization opportunities for wellness, financial wellbeing, runs/walks, team building, and activities to support the Sustainable Developmental Goals.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. The Bank provides reasonable accommodation for employees and applicants with disabilities consistent with applicable law. If you need reasonable accommodation during the application, please contact us.