Community Liaison

Job Type: Location Type: On-site

 

WHO WE ARE

Amae Health is a Series B, venture-backed Public Benefit Corporation that delivers specialty outpatient care for people with severe mental illness. We build and operate high-acuity, in-person clinics nationally.

Our model integrates psychiatry, therapy, primary care, dietitians, and community support under one roof. It has proven itself as the most effective in the country, which is why we collaborate with leading health systems including NewYork-Presbyterian, Cedars-Sinai, Mass General Brigham, Novant Health, and CommonSpirit to extend our care to where it’s needed most.

But what makes us fundamentally different is that we are also building the science and technology layer that this field has never had. We are developing proprietary clinical protocols, designing novel measurement science, and engineering an AI data science platform purpose-built for the complexity of severe mental illness. Every patient interaction generates data that feeds back into our protocols, our technology, and our understanding of what actually works.

We reduce hospitalizations. We improve stability. We keep people alive and in their communities. We help our members gain purpose and meaning.

We’re Hiring!

Amae Health is seeking an energetic and resourceful Community Liaison to join our Community Engagement Team. This full-time role requires a home address within the New York metro region.

The Opportunity:

We’re actively expanding in the New York City market and seeking a dedicated Community Liaison to support this growth. In this role, you’ll build and maintain strong relationships with community stakeholders, advocate for our innovative care model, and champion Amae’s mission to deliver compassionate, comprehensive mental health services to individuals with serious mental illness.

You’ll be deeply embedded in the community, conducting outreach to local and regional partners, including healthcare providers, hospitals, community agencies, correctional facilities, treatment centers, and other referral sources, to promote Amae’s integrated care model and develop sustainable partnerships.

As an ambassador for Amae Health, you’ll thrive in a dynamic environment, balancing tasks like engaging hospital systems and providers, coordinating complex care transitions, responding to urgent referrals, visiting emergency departments, and tracking key details to ensure seamless patient experiences. Your success will come from blending strategic relationship-building with hands-on coordination and problem-solving to strengthen Amae’s community presence.

What You Will Work On:

Community Outreach & Referral Partner Development – 80%

• Actively manage and grow patient referrals in your region through systematic outreach to existing provider partners
• Identify and develop new potential referral sources to grow Amae’s presence and ensure a steady pipeline of patient referrals
• Coordinate rapid responses to urgent patient situations, collaborating with hospital systems, social workers, and providers to ensure timely care transitions.
• Work closely with clinical staff to ensure that referred patients are connected with the appropriate care and support
• Serve as a visible, trusted ambassador for Amae Health in your community

Planning, Collaboration, & Documentation – 20%

• Track outreach activity, referral outcomes, and pipeline in CRM to meet or exceed enrollment targets
• Develop quarterly market plans in collaboration with clinical and leadership teams
• Participate in weekly team meetings with enrollment leads and market-based staff
• Complete documentation accurately and on time

About You:

• You’ve built relationships professionally and know how to open doors, follow through, and keep them open over time
• You care about the people this work serves, and that shows up in how you communicate and problem-solve
• You take ownership of your market without needing constant direction, but you know when to pull in your team
• You stay organized in the field, keep your documentation current, and track what’s working so you can do more of it
• You’re comfortable in fast-moving, emotionally complex situations and can shift easily between a hospital hallway and a family consultation
• You’re coming from community health outreach, behavioral health sales, or a patient-facing role in a hospital or treatment setting, and you’re ready to own a market

What You’ll have:

• 3+ years of client or customer-facing experience (e.g. in-person consulting, cold calling, digital outreach, business development, etc.), with defined engagement targets.
• Proven track record of building a referral base and relationships, such as business development, sales, community outreach, or referral management
• Knowledge of, and passion for, mental health and wellness
• Excellent oral and written communication skills, including strong public speaking ability
• Reliable transportation and ability to commute throughout the five boroughs via public transit, rideshare, or personal vehicle
• General computer proficiency and ability to independently learn tools like Google Suite, Slack, and CRM systems

What We’re Building

• Most healthcare companies ask you to optimize an existing system. We’re asking you to build things that have never existed.
• A national care delivery model engineered from the ground up for the highest-acuity patients in behavioral health.
• Precision medicine for SMI: collecting multimodal data across clinical, behavioral, and social dimensions to develop individualized treatment approaches for a population that has never had them.
• A clinical operating system that synthesizes longitudinal data, real-time patient signals, and purpose-built clinical tools into a single decision layer. Nothing like it exists today.
• Frontier science and measurement: defining and validating the outcomes frameworks that this field has never had. Hospitalizations avoided, days stable, functional improvement, and more. This is not incremental research. This is building the scientific foundation for an entire category of care.
• A partnership model with the country’s leading health systems that proves coordinated SMI care can work at scale.
• If you want to ship a product that sits in a backlog, this is not the place. If you want to create things that don’t exist yet and change how an entire population receives care, keep reading.

Compensation & Benefits

• We pay competitively. Base salary reflects role, level, and geography. Total compensation includes valuable equity, comprehensive medical/dental/vision, unlimited PTO, parental leave, and programs built around employee well-being. We’ll share specifics during the interview process.
• Amae Health is building the care platform, the precision medicine, and the frontier science that severe mental illness has never had. If you want to be part of creating something this hard and this important, something that has never been done, we’d like to talk.

Base salary for this full-time role ranges from $75,000 to $105,000 per year. In addition to base compensation, this role is eligible for incentive compensation. Actual compensation packages are based on several factors that are unique to each candidate. These factors include, but are not limited to, job-related knowledge and skill set, depth of experience, certifications, degrees, licensures, and specific work location.

More About Amae:

‘Amae’, pronounced ‘Ah-mai’, is a Japanese concept meaning the need to be in good favor with, and the ability to depend on, the people around oneself. It reflects our core belief that a strong support system is essential to build people up, strengthen their will to carry on and even to thrive in life. This mentality applies across our whole company – from the patients we serve to the team we’re building.

WHAT WE VALUE

We center care in all we do. Empathy is not a brand value. It’s how we make clinical decisions, build products, and treat each other.

We challenge convention. The existing system is the problem. We question it, we test alternatives, and we move with urgency when something works.

We take the work seriously, not ourselves. High standards and humanity are not in tension. We hold a hard bar for quality while leaving room for humor and levity.

Your job isn’t done until the job is done. We close gaps, we follow through, and we don’t hide behind titles or org charts.

We win together and fail together. We own outcomes as a team. We learn fast. We don’t do blame.
We hustle with humility. Speed matters. So does integrity. We assume best intent and stay grounded in the mission.

Amae Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply.