Concierge

Industry:

Company: Hyatt Hotels Corporation

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Concierge are responsible for answering questions, giving direction and making detailed reservations or recommendations. This position requires knowledge of hotel services, local events and venues and transportation options. This offers the opportunity to engage in casual conversation and to indulge special requests.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.

Job Scope:

Responsible for providing guests with general services and for fulfilling reasonable requests in a prompt and courteous manner. Other duties as required.

Job Functions:

• Provide accurate and timely information on New York City (Where it is, how to get there, how to find it…)
• Makes and confirms travel arrangements for guests, including buses, railroad, airline, limousine, etc.
• Respond to guest request for special arrangements or services.
• Review logs to make sure arrangements are executed
• Knows and provides information on entertainment such as ticket availability for theater or sporting events, seating layouts, procurement procedures for these events, and purchase for guests as necessary.
• Offers guests’ accurate advice and information on all kinds of shopping including clothing, jewelry, appliances, books, records, musical instruments, collectibles, etc,
• Arranges secretarial personnel, interpreters, guides, messengers, sitters, nannies, etc., for guests upon request.
• Rents cars, typewriters, furniture, office space, formal clothing, wheelchairs, health relates items, strollers, etc. for hotel guests.
• Acts as liaison between the guest and other in-house services or outside venues and services.
• Provides portentous information about NYC’s institutions (consulates, financial institutions, etc.), cultural institutions, attractions and other venues.
• Interacts with bellman, front desk, mail desk and doorman to ensure the guest satisfaction.

Qualifications :

Essential:
• Multilingual (French, Italian, German, Portuguese, Mandarin, Cantonese, Japanese)
• Knowledge of “hot spots” in NYC – social, cultural, dining, entertainment, shopping, events, etc.
• Familiarity with NYC transit (subway, bus, taxi, directions, etc.)
• Excellent written and verbal communication skills

Desirable:
• One-year hotel concierge experience in a NYC property
• Prior experience in a luxury/lifestyle property
• Hospitality Degree
• Knowledge of Opera or MS shift
• Les Clef d’Or Membership

Knowledge, Skills and Abilities :

Essential:

Service Orientation (Measuring concerns for guest or customer satisfactions.)

• Knowledge of modes of transportation including: rates, accommodations, and availability, etc., and social and cultural events regularly available in New York City.
• Knows stores, restaurants, and general services in the area.
• Familiar with art, travel, and languages.
• Good knowledge of NYC public transportations.
• Aware of the new art shows and events in the City.

Group Process & Team Building (Measuring needs for collaboration, affiliation, and teamwork.)

• Capable of working closely within a group, supporting team members, and following up on group tasks.
• Also able to work independently without supervision.

Problem Solving (Measuring abilities to think strategically, to create solutions to complex situations.)

• Capable of working under pressure, meeting deadlines, and providing prompt service.
• Multitasking.
• Capable of finding creative solutions to problem at hand.

Ethical Awareness (Measuring concerns of fairness, equity, integrity, and ethics.)

Leadership (Measuring big picture orientation, vision and goal setting.)

Self-Efficacy (Measuring aspects of confidence, independence, and self-direction.)

Creativity (Measuring aspects of innovation, creativity and curiosity.)

Sensitivity to Diversity (Measuring sensitivities to individual cultural and ethnic differences.)

Computer Skills

• Must be computer literate, and able to use pc, internet and e-mail for administrative manner and for guests. Tech savvy.

Desirable:

Creativity (Measuring aspects of innovation, creativity and curiosity.)

• Should be creative, and constantly research up to date information for guest services.

Problem Solving (Measuring abilities to think strategically, to create solutions to complex situations.)

• Capable of following Meridien procedures and policies, while providing guests with required services.

Service Orientation (Measuring concerns for guest or customer satisfaction.)

• Capable of communicating effectively in English and another language.

Salary Range: $27.99 to $40.31