Customer Service and Quality Assurance Coordinator

• Job Details:
• Job Title: Customer Service and Quality Assurance Coordinator
• Client: HK Technologies
• Working Location: Long Island City, NY
• Working Style: On-site
• Employment Type: Full-time, Non-exempt
• Salary: $48K – $52K / Annual (DOE)
• Benefits: Insurance
• Language: English (Business level), Japanese (Business level)

• Position Overview: We are seeking a proactive and detail-oriented professional to take ownership of key responsibilities directly reporting to senior management. This role will be pivotal in enhancing our customer satisfaction, addressing claims, and maintaining effective communication with clients and partners.

• What will you do:
• Client and Supplier Communication: Serve as the main liaison between the company and clients, suppliers, or business partners during the inspection and quality control process.
• Claims Management and Issue Resolution: Act as the primary point of contact for claims received from overseas customers.
• Negotiation and Relationship Building: Act as the primary point of contact for claims received from overseas customers.
• Negotiation and Relationship Building: Collaborating with the estimator, negotiate effectively with partners and suppliers to address and resolve concerns while maintaining positive working.
• Quality Assurance Support: Collaborate with the operations team to inspect and review incoming goods, ensuring compliance with quality standards.
• Customer Service and Feedback Management: Follow up with customers’ post-delivery to ensure satisfaction and address any concerns or returns.

• Required Qualifications & Skills:
• 2 years of customer service experience preferred.
• Exceptional communication and interpersonal skills with an ethical mindset.
• Detail-oriented with excellent problem-solving abilities.
• Ability to work collaboratively with internal teams and external partners.
• Experience in a flexible work environment is a plus.
• English and Japanese language skills at a business level.
• Strong organization and self-motivation skills.
• Ability to communicate effectively and work in a team.
• Understanding of collaboration in a fast-paced environment.
• Proficiency in using computers and technology for inventory and communication purposes.

• Preferred Qualifications:
• Understanding of supply chain logistics, including common obstacles and practical solutions (not required but a plus).

• Work Environment:
• Full-time, on-site position: Work performed in an office environment, requiring the ability to operate standard office equipment and keyboards, with verbal communication.