Customer Service Representative

Industry: Customer Service Representative

Company: Stefanini Group

Details:

Stefanini Group is hiring!

Stefanini is looking for a Customer Service Representative for Princeton, NJ (Hybrid Role).

For quick Apply, please reach out to Rahul Kumar: 248 936 5060/ Rahul.kumar@stefanini.com

W2 candidates only! US Citizens (Preferred) and Green Card holders Only!

This position is hybrid: Currently, Wednesdays are mandatory in the Princeton office with Mondays, Tuesdays, Thursdays & Fridays WFH. However, this can change at any time, so candidates MUST be made aware.

* Shift times are rotated between all team members: 8AM-4PM, 9AM-5PM, 11AM-7PM & 12PM-8PM. Candidates must be able and willing to work all shifts on any given day of the week.

Primary Responsibilities:

• Provide high-level telephone, email, and web chat support for the suite of PIB products; including Factiva, Risk & Compliance, and Newswires.
• Answer global customer queries concerning content/data, product navigation, billing/account administration, and more.
• Provide professional-level support to retain customers and increase customer loyalty.
• Strong ability to multitask, prioritize, and enthusiastically resolve customers’ concerns while consistently providing superior levels of customer service.
• Ensure all relevant procedures are followed from beginning to resolution.
• Ensure all key performance indicators and service levels are met.
• Actively seek out opportunities for self-improvement, and participate in new product and procedural training.
• Work with other departments to ensure escalated issues are handled efficiently and correctly.

Job Requirements

Details:

• Highly proficient in English for both written and verbal communication within a corporate environment.
• Commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions.
• Ability to listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant manner.
• Ability to maintain a positive attitude in an often busy and stressful environment.
• Ability to understand new technical systems and applications quickly.
• Attention to detail and the ability to multitask, prioritize, and meet deadlines.
• Positive outlook on change and flexible approach to team-based work environment and structure.
• Ability to follow a large set of procedural guidelines and to be independently resourceful when investigating/researching complex customer queries.

PREFERRED:

• Experience in a contact center and/or customer service environment.

DESIRED:

• Salesforce experience is a plus.
• Desire to grow within the company.
• College degree desired.
• Previous research experience desired.
• Fluent in German/French/Spanish/Chinese/Japanese/Italian/Russian a plus.

Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives

Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.

About Stefanini Group:

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company.

Pay Range:

$ 17.00 – $ 22.00