Director of Hospitality Operations – Takibi PDX

Job Type: Location Type: On-site

 

Join the Snow Peak Team

The Snow Peak Person is both an outdoor enthusiast and a passionate creative. They believe in their talents and capabilities, are thoughtful in their approach, and have a deep appreciation for their work and the world around them. Snow Peak People don’t shy away from growth or new challenges; they’re team players who prioritize connection and communication-and they’re serious about play.

At Snow Peak, we create products and experiences that inspire people to reconnect with nature and with each other. We believe time outside isn’t just a pastime-it’s essential. Our team is driven by curiosity, collaboration, and a shared commitment to craftsmanship, adventure, and discovery.

This position might be a good fit for you if you…

• Share a passion for the outdoors and recognize the role it plays in enriching people’s lives.
• Express curiosity and creativity by taking initiative and being resourceful.
• Understand your effect-how your contributions shape the team, the customer experience, and the Snow Peak community.
• Make a memorable impact by being approachable, respectful, responsible, and joyful.
• Value all people for their skills, experience, and unique perspectives.

Purpose

The Director of Hospitality Operations leads Snow Peak’s food and hospitality operations, with primary focus on Takibi restaurant. Takibi, located at our Portland headquarters, expresses Snow Peak’s outdoor lifestyle philosophy through food and hospitality – it’s how we demonstrate our commitment to quality, craft, and community.

In this role, you’ll drive Takibi’s profitability and market reputation while exploring how food and hospitality can expand Snow Peak’s reach. You’ll work in coordination with our Executive Chef team in Japan and directly oversee Takibi’s Service Manager and Executive Sous Chef who handle daily operations. Success means building Takibi into a recognized destination restaurant while developing food-related ventures and events that bring new customers to Snow Peak.

Who You Are

This role requires someone who already operates at a strategic leadership level in hospitality. You’ve led restaurant operations from a director or corporate position – guiding other managers, owning financial performance, developing systems, and connecting restaurant work to larger business goals. You lead with hands-on presence, spending time on the floor during service to understand operations deeply, build team relationships, and identify issues early. You’re comfortable working cross-functionally with brand and leadership teams, coordinating across cultures and time zones, making independent decisions, and being accountable for business outcomes.

Classification
• FLSA: Salaried, exempt
• Status: Full Time, Benefit Eligible
• Reports To: VP of Snow Peak USA
• Schedule: On-site 5 days per week (45-50hrs) with presence overlapping Takibi weekend operations (either Tuesday-Saturday or Sunday-Thursday)
• Salary: $85,000 – $110,000 DOE

Essential Duties

Lead Department Strategy

o Balance priorities across three areas: 1) operational excellence 40%, 2) Takibi growth strategy 40%, 3) future food and hospitality ventures for Snow Peak 20%

o Own Takibi’s profit and loss, including financial targets, expense management, labor, budget, and profitability metrics

o Work with Snow Peak’s Executive Chef team in Japan and executive leadership to establish long-term objectives aligned with Snow Peak’s mission and hospitality goals

o Lead food hospitality strategy, including guest experience standards, service model evolution, and expansion opportunities

o Provide regular operational, cultural, and financial updates to executive leadership and align objectives across Snow Peak departments

Manage Restaurant Operations

o Lead restaurant operations through both strategic oversight and active participation in key moments of service. Delegating routine execution to the Service Manager and Executive Sous Chef while remaining visible and engaged on the floor when needed.

o Define hospitality excellence standards, resolve escalated issues, and establish a culture of consistency, professionalism, and accountability

o Ensure critical processes have clear procedures (SOPs), regularly audit for compliance, and maintain all safety, sanitation, and legal requirements

o Monitor and manage COGS and labor costs to align with budget and operational targets

Build and Lead a High-Performing Team

o Cultivate an inclusive and equitable workplace culture rooted in respect, curiosity, and hospitality.

o Partner with HR to lead hiring, onboarding, performance management, and staffing plan decisions

o Lead regular meetings with FOH and BOH leadership to align on operational goals, team dynamics, and guest experience.

o Facilitate all-staff meetings and training to reinforce standards, culture, and communication.

o Mentor and coach restaurant leaders; foster internal mobility and team development.

o Maintain working knowledge of labor law and ensure compliance

Strategic Programming and Brand Alignment

o Lead Takibi’s event programming and special initiatives that drive traffic and brand visibility.

o Partner with brand and project teams to integrate restaurant work with broader Snow Peak campaigns and initiatives, ensuring guest experiences align with Snow Peak’s values.

Perform other related duties and projects as assigned

Requirements

Experience

o 7 years of restaurant, 5 years of management experience

Skills

o Extensive knowledge of and passion for Japanese food and beverage

o Proficient understanding of Microsoft Office Suite

o Proficient knowledge of compliance related laws and regulations

o Proficient understanding of training in food safety

o Proficient writing and documentation

o Demonstrated success in the use of written personnel performance management tools

o Proficient expertise in Excel and performance analysis and reporting

o Advanced understanding of the financial and business acumen to drive profitability

o Professional working fluency in Japanese (preferred)

Abilities

o Ability to mentor, coach and develop other leaders and build high functioning teams

o Ability to act with integrity, professionalism, and confidentiality

o Ability to operate POS (point of sale) systems, back-of-house systems and restaurant operating systems

o Excellent leadership and management skills with ability to motivate

o Excellent interpersonal, negotiation, and conflict resolution skills

o Superior time management skills with a proven ability to efficiently manage multiple, concurrent, time-sensitive projects and priorities

o Superior problem-solving abilities to meet ambiguous and multicultural needs

o Extremely organized with meticulous attention to detail

Physical Effort

o Lift and move up to 50 pounds

o Stand and walk for an 8-10 hour shift, including moving safely through all areas of the restaurant, which may include stairs, uneven and slick surfaces

o Ability to bear exposure to hot and cold environments

All of our employees enjoy paid time off for qualifying sick leave and are also eligible for wilderness first aid certification, annual company retreat and/or camping trip, public transportation assistance, bike commuting allowance, Employee Assistance Program (EAP), Snow Peak gear package, access to third-party outdoor gear discounts, and generous discounts on Snow Peak gear and apparel.

In addition, our regular full-time employees are eligible for medical coverage with vision and alternative care, comprehensive dental, employer match to retirement contributions, short and long-term disability insurance, life and AD&D insurance, paid vacation and holidays, and paid family and medical leave.

All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, gender identity, sexual orientation, marital status or age. With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. Snow Peak USA is committed to leveling the playing field, and we encourage women, people of color, and those in the LGBTQ+ communities to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch – we’d love to connect and see if you could be good for the role.