Election Representative/ Customer Service – (Extra Help)

Job Type: Location Type: On-site

 

Salary : $46,758.40 – $63,044.80 Annually
Location : Santa Ana, CA
Job Type: Extra-Help
Job Number: 52009
Department: Registrar of Voters
Opening Date: 01/30/2026
Closing Date: 2/9/2026 11:59 PM Pacific

CAREER DESCRIPTION
Election Representative/ Customer Service – (Extra Help)
Orange County Registrar of Voters (ROV) will begin accepting applications for the Election Representative/ Customer Service – (Extra Help) position on Friday, January 30, 2026, this recruitment will be posted for a minimum of five (5) business days and will remain open on a continuous basis until the needs of the Agency are met. Qualified applicants are encouraged to apply immediately. The first review of applications will be done on or about Monday, February 2, 2026. Please Note: Only online applications will be accepted. Applications will be screened in relation to the criteria described.
These are Extra Help temporary/seasonal positions (these are NOT permanent positions). These positions will often require overtime, both in the evenings and on weekends.
REGISTRAR OF VOTERS

The Registrar of Voters, a nationally recognized and award-winning agency, is responsible for conducting elections, verifying petitions and maintaining voter records in the County of Orange, the fifth largest voting jurisdiction in the United States with 1.9 million active registered voters. The department receives funding from the County’s General Fund and periodic reimbursement from the federal government, the State of California and local jurisdictions. The Registrar of Voters’ staff includes 54 full-time employees, and numerous extra help employees who support various election related positions representing the broad spectrum of Orange County’s population. The department is responsible for all components of election management.
The Orange County Registrar of Voters prides itself on being a leader in the international and national elections community, working to continually innovate and create new and better ways to serve the public. The department values creativity, originality, initiative and a strong dedication to customer service.
Click for more information about the Registrar of Voters.
ABOUT THE POSITION

The Election Representative/ Customer Service – Extra Help positions support the Community Outreach, Candidate and Voter Services and Election Services departments, our Public Phone Bank and Vote Center Staff call centers and various election programs. Job duties may include:

• Communicating with voters, employees, and volunteers via phone and email
• Providing information related to Vote Center locations, drop box locations, election programs
• Ensuring accurate, accessible and efficient election operations
• Assist with supporting Vote Centers, Ballot Drop Boxes, customer services, logistics, and post-election operations
• Answering general election questions from the public
• Using a keyboard to enter data in worksheets and/or database
• Perform data entry, filing and quality-control checks
• Using specialized computer software to enter and track data, calls, and measurements
• Reviewing documents for completeness and accuracy
• Providing support to Community Outreach, Candidate and Voter Services and Election Service staff
• This position may require overtime both in the evenings and on weekends

DESIRABLE QUALIFICATIONS

The ideal candidate will have experience in Customer Service ideally performed in a Call Center environment in addition to the following:
Customer Service

• Interacting in a professional and courteous manner
• Ability to answer inquiries from the public with diplomacy, professionalism, and enthusiasm
• Anticipating and meeting customer needs in all situations
• Interacting in a professional and courteous manner in all interactions with both internal and external customers
• Establishing and producing professional relationships with both internal and external customers

Communication Skills

• Valuing and participating in the free flow of information with others for the sake of a common goal
• Demonstrating the ability to clearly and articulately convey information
• Exercising discretion and maintaining confidential and/or sensitive information as dictated by the assignment
• Ability to accurately transmit electronic communications with information provided

Interpersonal Skills

• Working well in a team environment
• Consistently demonstrating a positive attitude
• Exhibiting a strong work ethic
• Ability to remain flexible in a fast-paced environment

Technical Skills

• Effectively track the staffing at Vote Centers to ensure adequate and proper coverage
• Ability to process and maintain records, update profiles and call logs
• Use a ticket system to track calls
• Ability to utilize multiple systems to locate, track, review and prepare data
• Ability to troubleshoot issues and, guide callers through programs, sites

MINIMUM QUALIFICATIONS
Click here to view minimum qualifications
PHYSICAL, MENTAL, AND ENVIRONMENTAL REQUIREMENTS

Physical Conditions: Vision sufficient to read standard text, fine print and various handwritings and to view a computer monitor; speak and hear well enough to communicate clearly and understandably in person and over the phone; independent body mobility sufficient to stand, sit, walk, stoop and bend routinely to perform daily tasks; ability to sit for prolonged period of time; manual dexterity to use hands, arms and shoulders repetitively to operate a keyboard and use other office equipment such as a stapler, telephone and photocopy machine.

Mental Conditions: Possess the ability to independently reason logically to reach conclusions and decisions; possess the ability to remain calm and appropriately focused on different interpersonal situations.

Environmental Conditions: Ability to work in an office environment and work with changing priorities, deadlines, and multiple assignments concurrently.
SPECIAL REQUIREMENTS
All candidates considered for this position will be required to successfully pass a background check consisting of employment history, professional references, criminal check, and pre-employment physical. Possession of a valid California drivers’ license, Class C, and a clean driving record while employed in this classification might be required by the date of appointment. A driving records check consisting of a Department of Motor Vehicles (DMV) check will be conducted to verify the clean driving record.

RECRUITMENT PROCESS
The Registrar of Voters Administrative Services Department will screen all application materials to identify qualified candidates. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the competition.
Application Screening | (Refer/Non-Refer)
The Registrar of Voters Administrative Services Department will screen applications and responses to supplemental questions for the minimum and desirable qualifications, to identify the most qualified candidates for the position based on the skills required to meet the needs of the Agency. After the initial screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in this competition.

Online Self-Administered Examination|(Weighted 100%)
Applicants who meet both the minimum and desirable qualifications will be invited to participate in an on-line, self-administered assessment. Please note that part of this exam will be timed. Candidates will be notified via email of this process. Only the most successful candidates will be referred to the next step in the recruitment process.

Based on the Department’s needs, the selection procedure listed above may be modified. All candidates will be notified of any changes in the selection procedure.

Eligible List
Once all assessments have been completed, the Registrar of Voters Administrative Services Department will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future extra help vacancies.
ADDITIONAL INFORMATION
Only online applications will be accepted. Please include your email address on your application. Email notification is the primary form of notification during the recruitment process. Please ensure your correct email address is included on your application and use only one email account. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com website. Please check your email folders, including spam/junk folders and or accept emails ending in “governmentjobs.com” and “ocgov.com”. If your email address should change, please update your profile at www.governmentjobs.com
How to Apply:

• Apply online by clicking the “Apply” link located at the top of this announcement
• Your application should highlight all of the areas in which you have developed expertise, matching your professional experience with the specific knowledge and abilities listed
• For specific information regarding the recruitment, please contact recruitment either by email at recruitment@ocvote.gov or via telephone by calling (714) 567-6522.

EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with “governmentjobs.com” and “ocgov.com.” If your email address should change, please update your profile at www.governmentjobs.com.

FREQUENTLY ASKED QUESTIONS: Click here for additional Frequently Asked Questions.
EEO INFORMATION
Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.

Non-Management Benefits
In addition to the County’s standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays–we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System
Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
Click for information about benefits offered to County of Orange employees.
01

This position will work in a Call Center with a high volume of phone calls being received from the public or remote staffing location. Please select the one statement that best describes your experience in a Call Center/Phone Bank.

• I have one year or more of Call Center/Phone Bank experience
• I have less than one year of Call Center/Phone Bank, but I have education and/or training in Call Center/Phone Bank
• I have less than one year of Call Center/Phone Bank
• No experience

02

Based on your response to the question above, please provide the name of the employer(s) where you obtained this experience and give examples of duties performed. If you are using education to substitute for work experience, please provide the name of the school and list the classes completed to support this substitution.
03

This position will require general office work which will include the use of a computer, fax machine, telephone, etc. Based on the statements below, please select the one statement that best describes your general office experience.

• I have one year or more of general office work experience
• I have less than one year of general office experience, and I have completed the required education or training to substitute for one year of general office experience
• I have less than one year of general office experience
• No experience

04

Based on your response to the question above, please provide the name of the employer(s) where you obtained this experience and give examples of duties performed. If you are using education to substitute for work experience, please provide the name of the school and list the classes completed to support this substitution.
05

This position will require contact with both internal and external customers and professionalism is required. Based on the options below, please select your level of customer service experience. Customer service would include professional experience interacting with both internal and external customers.

• Less than 1 year of experience
• Between 1 and 3 years of experience
• More than 3 years’ experience
• No experience

06

Based on your response to the question above, please provide the name of the employer(s) where you obtained the experience and provide examples of the duties performed.
07

Bilingual skills are preferred for some positions, but not required. In addition to English, do you possess bilingual skills in any of the languages listed below (check all that apply).

• Chinese
• Farsi (Persian)
• Hmong
• Indonesian
• Japanese
• Khmer (Cambodian)
• Korean
• Nepali
• Punjabi
• Spanish
• Tagalog
• Vietnamese
• Other
• None

08

Based on your response to the question above, please select the option(s) that best describe your level of fluency (check all that apply).

• Speak
• Read
• Write
• All the Above
• None of the Above

09

Select your level of expertise for Microsoft Word or other word processing programs (select only one).

• No experience, but I have successfully completed classes
• Beginner (create, save and print a document, delete & insert text, use spell check)
• Intermediate (all the above plus, headers & footers, inserting graphics & WordArt, tables and columns)
• Expert (all the above plus mail merge, creating templates & forms)
• None of the above

10

Select your level of expertise for Microsoft Excel or other spreadsheet programs (select only one).

• No experience, but I have successfully completed classes
• Beginner (open, edit, save & print a spreadsheet)
• Intermediate (all the above plus create new spreadsheet, use formulas, format cells, headers and footers)
• Expert (all the above plus create & use database, make charts)
• None of the above

11

Select your level of expertise for Microsoft Outlook or other e-mail/calendar programs (select only one)

• No experience, but have successfully completed classes
• Beginner (create, open, send & print emails)
• Intermediate (all the above plus make, edit & print appointments; create, edit and print contacts; create and edit tasks)
• Expert (all the above plus, assign tasks to others, plan a meeting, send emails on behalf of a supervisor)
• None of the above

Required Question