Eyewear Specialist

• Job Details:
• Job Title: Eyewear Specialist
• Client: Japanese Retail Company
• Working Location: Santa Clara, CA
• Working style: On-site
• Employment Type: Full-time / Exempt
• Salary: $23-26/h

• Position Overview:

Company is looking for enthusiastic and motivated individuals who are interested in becoming core members of our store at Valley Fair Mall in Santa Clara.

About Us: Founded in 2001, company is a Japan-based eyeglass retailer. Since its opening, the company has rapidly expanded to become a leader in the domestic eyewear industry, occupying over 20% of the Japanese eyeglass market. In two decades, company expanded internationally with over 800 stores in Japan, China, Taiwan, Hong Kong, and the Philippines.

• What will you do:

• Ensure customer happiness with stellar customer service and demonstrate a high level of professionalism
• Address customer needs in a prompt and friendly manner, while actively seeking to understand customer concerns, requests, and expectations
• Understand and handle customer complaints regarding products, services, sales, or other matters with honesty and integrity, while taking initiative to find appropriate resolutions
• Ensure speed, efficiency, and accuracy in creating eyewear products
• Foster a warm, vibrant, and friendly atmosphere by being a supportive and compassionate team member
• Eye exam pre-testing
• Actively participate in-store staff meetings to improve customer service, store operations, and sales goals
• Provide appropriate training and support to less experienced team members and be a leader in demonstrating exemplary work ethic
• Adjust, fit, and assemble eyeglasses to suit each customer’s unique preferences
• Build team commitment to high standards of service, exceed customer expectations, and lead by example.

• Required Qualifications & Skills:

• High school or equivalent (G.E.D) education
• ABO Certification preferred
• One year of retail experience
• Availability to work a flexible schedule and the hours necessary to open and/or close the store, including nights, weekends, and holidays.
• Strong communication skills (verbal & written), including strong relationship-building skills.
• Ability to adjust priorities and manage time wisely in a fast-paced environment
• Ability to be on your feet most of the day or moving on the sales floor or stock room