Floor Manager

Job Type: Location Type: Not Specified

 

Description

About Buccan & Imoto

Buccan and Imoto, two celebrated concepts from acclaimed Chef Clay Conley, are coming to Coral Gables, bringing with them the culinary excellence and vibrant energy that have made them staples in Palm Beach. Buccan will offer its signature bold, globally inspired American cuisine in a lively, upscale atmosphere centered around a dynamic open kitchen and a refined small-plates menu designed for sharing. Just steps away, Imoto-meaning “little sister” in Japanese-will present an intimate, elevated take on Pan-Asian cuisine, including sushi, sashimi, and wok-fired dishes in a sleek, moody setting. Together, these two concepts will redefine dining in Coral Gables, blending sophistication, creativity, and a passion for exceptional hospitality.

Job Summary

The Floor Manager is responsible for ensuring a seamless and elevated guest experience during service by leading the FOH team on the floor, upholding brand and service standards, training team members, and maintaining high energy, flow, and morale during shifts. You’ll work closely with the Restaurant Manager and AGM to ensure Buccan’s standards of hospitality, efficiency, and attention to detail are upheld at every table, every shift.

This role is ideal for a service-forward professional with excellent communication skills, the ability to lead by example, and a strong foundation in both hospitality and operations. You are the connective tissue between the front line and leadership.

Core Responsibilities

Service Leadership & Shift Execution

• Act as floor captain during service to guide flow, pacing, table coverage, and guest engagement.
• Execute all opening and closing duties with attention to cleanliness, setup, and service readiness.
• Lead shift briefings to align the team on goals, specials, VIPs, and service priorities.
• Ensure guest issues are resolved promptly and graciously.
• Monitor FOH sections to anticipate needs, support staff, and maintain positive energy.
• Ensure all service touchpoints are consistent with Buccan’s hospitality tone of voice and Sequence of Service.

Guest Experience

• Build guest rapport by actively engaging with tables and personalizing service where appropriate.
• Solicit and act on guest feedback during and after service.
• Uphold ambiance standards including music, lighting, temperature, and cleanliness.
• Lead by example in presence, pace, and attention to detail throughout the shift.

Training & Staff Development

• Support onboarding and training of new FOH team members using Buccan materials and standards.
• Provide ongoing coaching and real-time feedback on service execution and guest interactions.
• Conduct regular food, beverage, and wine training sessions with the service team.
• Organize Q&A sessions and product knowledge reviews to maintain a knowledgeable staff.
• Reinforce proper grooming, uniform, and communication expectations at all times.

Team Management

• Organize and assign sidework, breaks, and shift responsibilities based on business needs.
• Provide clear handoffs and shift summaries to ensure continuity across service periods.
• Support restaurant leadership in performance reviews, documentation, and team communication.
• Maintain fair and consistent standards in how team members are supported and held accountable.
• Contribute to a culture of pride, transparency, and ownership.

Operational & Financial Support

• Ensure daily checklists, sidework, and service station setups are completed efficiently.
• Support inventory tracking and supply ordering in coordination with the Restaurant Manager.
• Assist in cost control and sales initiatives through upselling and incentive programs.
• Handle reservations, guest calls, and shift-level administrative duties as needed.
• Maintain high awareness of safety and sanitation procedures and take corrective action where needed.

Qualifications

• 2-4 years of experience in a floor manager, captain, or shift lead position in a high-volume or upscale restaurant.
• Strong service instincts and the ability to lead from the floor with warmth and authority.
• Passion for hospitality, team training, and delivering exceptional guest experiences.
• Comfortable with basic financial knowledge including checks, comps, voids, and reconciliation.
• Proficiency in POS (Toast preferred), reservation platforms, and Microsoft Office.
• Availability to work evenings, weekends, and holidays as required.

Why Buccan Coral Gables?

• Join a restaurant culture centered on hospitality, integrity, and growth.
• Be part of a leadership team that prioritizes mentorship, training, and development.
• Help launch and grow a highly anticipated concept backed by an established brand.
• Work in a vibrant, high-volume environment that rewards initiative, teamwork, and presence.