Front Office Manager, Full Time

Job Type: Location Type: On-site

 

Applicants 18 years of age or older welcome to apply

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Front Office Manager, Full Time
Rate of Pay: $75,000 – $85,000 Annually

Opportunity Awaits on the beautiful Island of Hawaii… King Kamehameha Kona Beach Resort Courtyard by Marriott currently has an opening for a talented Full Time Front Office Manager to share the aloha spirit and strive to create a memorable guest experience.

Brief Summary of Job: Responsible for the smooth, efficient and professional operation of all front office areas.

Essential Functions and Responsibilities of the job include but are not limited to:
Providing services that are above and beyond for guest satisfaction and retention.
Utilizing interpersonal and communication skills to lead, influence and encourage others;
advocates sound financial/business decision making; demonstrates honesty/integrity;
leads by example.
Encouraging and building mutual trust, respect and cooperation among team members.
Improving service by communicating and assisting individuals to understand guest needs,
maintaining quality products in accordance with Pacifica Hotel Company standards,
providing guidance, feedback and individual coaching when needed.
Supervise front desk and bell staff to strive towards total guest satisfaction.
Ensure that all associates are adhering to all hotel policies, standards, procedures and regulations.
Strictly follows bank-out procedures and cash handling procedures.
Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
Maintain guest room inventory.
Maintain and understand special guest programs and franchise related programs.
Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas.
Analyze, investigate, and resolve guest complaints.
Insures proper staffing levels for customer service goals.
Is in the guest area during high traffic times to assist the front office associates and to ensure smooth operations.
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Supervising and managing team members. Managing all day-to-day front desk operations. Understanding team members’ positions well enough to perform duties in their absence. Train department team members on all Marriott required brand standards training. Ensures their own training is completed.
Administering payroll edits, reporting and time & attendance policies.
Providing guidance and direction to subordinates, including setting performance standards, monitoring performance and completing performance evaluations.
Analyzing information and evaluating results to choose the best solution and solve problems.
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail or in person.
Responsible for the development and maintenance of all policies, procedures and quality standards within the department, utilizing a continuous improvement approach to ensure a high quality, cost effective and customer focused operation.
Maintaining complete knowledge at all times of: All hotel features/services, hours of operation, daily house count, expected arrival/departures and all department policies and procedures.
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Interviewing hourly front desk candidates and making recommendations to the Assistant General Manager on new hires, pay rates and terminations.

Provide assistance to other team members and departments to contribute to the best overall performance of the department, restaurant and hotel.
Perform other duties as assigned, requested or deemed necessary by management.

***Management retains the discretion to add or change the duties of the position at any time. ***

Knowledge/Education/Experience: Proficient in Microsoft applications. Minimum two (2) years previous hotel Front Office Supervisory experience in a resort/ hotel required. Experience with Marriott systems preferred. Experience in a union environment preferred. Ability to speak Japanese a plus. Ability to speak multiple languages preferred. College graduate desirable.

Skills/Abilities/Other Requirements: English speaking or bilingual. Ability to maintain strict confidentiality regarding guest information and guest privacy. Ability to make timely, effective decisions. Ability to prioritize, organize and delegate work assignments. Ability to maintain good team member relations. Ability to develop and maintain effective guest relations. Ability to manage multi-departmental operations. Ability to direct performance of team members and follow-up with corrective action where needed. Ability to compute basic mathematical calculations. Dependable.

At King Kamehameha Kona Beach Resort Courtyard by Marriott, caring for people and the community is part of who we are. Our comprehensive employment package varies by position, but may include:
• Competitive Pay
• Employee Explore Travel Program: Hotel room discounts at over 30 Marriott brands and over 7,000+ Marriott hotels around the world, including 34 Hawaii locations
• 20% Discounts globally on food and beverages and in-room dining at Marriott Worldwide locations
• Friends & Family Travel Program at Marriott Worldwide locations, including 34 Hawaii locations
• Special discounts on several different vacation ownership options offered through Marriott Vacations Worldwide
• Sense of place and culture
• Paid company holidays and other paid time off (vacation, sick, birthday)
• Medical Insurance
• Free Dental Insurance
• Free Life & Temporary Disability Insurance
• Attractive Pension/Retirement Plans
• Monthly Wellness Event
• Reward & Recognition
• Free hot meal each shift worked prepared by our Culinary Ohana
• Free employee parking directly on-site in hotel parking lot each shift worked
• Dry cleaning allowance/ free laundering of employee uniforms
• Other employee shopping and spa discounts
• Learning & Development Opportunities through Marriott Global Source, Pacifica Hotels University and MORE!

Mahalo nui loa for exploring your career options with our King Kamehameha Kona Beach Resort’s ohana!

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.