Genesys Cloud PS Consultant

Job Type: Location Type: On-site

 

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world’s largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech’s engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are seeking a Genesys Cloud PS Consultant to join our team and support our global clients. The ideal candidate will have hands-on experience with Genesys Cloud solutions and strong communication skills. You will be responsible for delivering consultancy, implementing technical solutions, and conducting training sessions. Fluency in Japanese is essential, as the role involves direct interaction with Japanese-speaking clients.

Responsibilities:

• Collaborate with customers and internal teams to implement Genesys Cloud solutions that meet business and technical requirements.
• Serve as a technical point of contact for Japanese-speaking clients, managing communication and delivering consultancy in Japanese.
• Conduct client training sessions, workshops, and knowledge transfers in Japanese and/or English.
• Support the design, configuration, and deployment of Genesys Cloud solutions, including routing strategies, IVR flows, and integrations.
• Analyse business requirements and translate them into scalable and efficient Genesys Cloud implementations
• Assist with troubleshooting, system updates, and continuous optimization of deployed solutions.
• Work cross-functionally to ensure a smooth transition of solutions into production environments.

Qualifications

• Fluent Japanese (spoken and written) is required.
• 3+ years of experience working with Genesys Cloud in development, configuration, or support roles.
• Hands-on experience with Genesys Architect, including IVR, call routing, and digital channel flows.
• Experience working in customer-facing roles, with the ability to lead client discussions and deliver technical content clearly.
• Strong problem-solving skills and ability to analyse technical and business challenges.
• Кnowledge of telephony infrastructure (Understanding of local Japanese telephony infrastructure is a plus).
• Good understanding of contact center operations and business processes.

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Additional Information

All your information will be kept confidential according to EEO guidelines.