Global Custody / Offshore fund Client Service, Senior Associate

Job Type: Location Type: On-site

 

Who we are looking for

Global Custody /Offshore fund Client Service, Senior Associate you will be responsible for leading the team to provide satisfactory services to clients, manage client expectation and closely work with Boston head office and other operation hub sites for improvement of services.

What you will be responsible for

Key responsibilities will include

• Responsible for client satisfaction for customer’s evaluation and feedback to keep/expand business.
• Ensure that all inquiries received from clients are well managed, monitored, and tracked appropriately until completion.
• Responsible for client deliverables and service enhancements. Understand client needs and suggest improved service model.
• Responsible for customer’s escalation with dealing with team members and operation teams and provide solution.
• Co-work with global operation teams and create frameworks to provide enhanced services to Japanese clients. Create strong relationship with operation teams outside Japan.
• Training and development of staffs, coaching and succession planning including the completion of staff’s evaluation and individual development plans in accordance with the company policy.
• Responsible for managing resources within the team such as staff rotation and fair evaluation

What we value

• State Street considers all disciplines when hiring for a job and seeks out candidates who demonstrate the following:
• Client service-oriented person with excellent client service skills, ability to drive and influence discussions with clients and external parties.

Education & Preferred Qualifications

• Experience in the financial services industry at least over 3-5 years.
• Support a culture of commitment, team work, productivity and hard work alongside diversity and work life balance.
• Business level Japanese and English language skills
• Ability to build a team that can deliver excellent client services
• Analytical and interpersonal skills, verbal and written communication skills
• Basic business understanding of global custody / offshore business

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Salary Range:
$60,320 – $96,200 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.