Hawaii – Specialist 1, Sales Development

Job Type: Location Type: On-site

 

JTB Hawaii, Inc., is a dynamic leader in travel services, event planning and management, transportation, golf tours and merchandising in the Hawaiian Islands. The company has evolved from its roots in servicing inbound Japan travelers to its current position as a provider of creative and comprehensive global travel and entertainment solutions.

Dayforce Code: Hawaii-Specialist-Sales Development [Pay Range: $20.00 – $24.50]

[ Job Description in Japanese listed below]

PRIMARY RESPONSIBILITIES: Under general direction of Assistant Manager, Sales Development department, execute policies and procedures set forth by the. Sell, plan, develop, and coordinate for new revenue sources. In addition, be active in the “support services for Japanese companies expanding into Hawaii,” which are project that JTB Hawaii Travel LLC has been strengthening its efforts.

Percent Time Spent

Essential Functions

20%

Research & Marketing

1. Continuously researches public calls for proposals, bidding opportunities, projects, and other initiatives issued by the Japanese and American governments.
2. Consistently research public calls for proposals, bidding opportunities, projects, and other initiatives in which our company can participate by working with JETRO which is our important client.
3. Discover Japanese companies interested in expanding their businesses into Hawaii and initiate contact with them.

60%

Plan & Operation

1. Plan, arrange and manage Events and Promotions tailored to client requirements to ensure the success of the projects we have secured through contracts.
2. Create implementation plans and implementation reports for events and promotions aligned with client requirements to ensure the success of the projects we have secured through contracts.
3. Have own clients(partners) company assigned, respond to inquiries, resolve their issues and concerns, sell JTB products and services to achieve the target company required. Operate the business received from existing clients such as JETRO, Docomo and JCB, together with team members, and aim to expand revenue.
4. To promote our services, update JTB Hawaii, Inc. (JHI) corporate website, new OLIOLI website, JHI web, MyBus web, Superstar, etc. Compile relevant data for research and marketing purpose.
5. Provide promotional services, corporate PR advertising, PR events, planning and creative services to generate business. Aim to handle total coordination of export promotion PR.

10%

Inter-Department

Collaboration

1. Update and maintain optional tour/omiyage tariff data in various in-house computer systems. Provide tariff data and information to relevant sections, Japan offices, etc. for publishing of JTB tariff.
2. Update contract information and distribute to relevant departments. Create various tables and codes for products. Collect information (waiver forms, floor plans, etc.).
3. Analyze, supportand resolve work problems.
4. Support services for JTB Japan Group, providing services that can only be provided locally. (Rurubu related services, etc.)

10%

Cross- Departmental Collaboration

1. Communicate with departments to resolve customer claims and complaints. Process charge waiver requests. Periodically meets with contract accounts to negotiate rates and conditions, or problems; report problems to upper management.
2. Establish and maintain a viable communication network and good relationships with business partners and Japan offices.
3. Communicate in person, by phone, fax, or e-mail with vendors to verify information; check on quality and complaints. Take initiative role in quality control. Oversee quality control over all optional tours on all islands, frequently involving actual participation in various optional tours.
4. Coordinate with other departments and divisions in promotion and development of new programs.
5. Coordinate the maintenance of updated and revised information to be distributed to external sources via JTB Hawaii’s websites andcommissioned external websites. Coordinate with other departments to collect, correct, and edit the information, and to translate to Japanese/English context, if necessary; upload the data in a timely manner according to established procedure.
6. Collaborate with other divisions/department on events organized by the company (Honolulu Festival, Honolulu Marathon, Goodwill Foundation Golf Tournament, etc.)

Secondary Functions:

1. Process charge waiver requests.
2. Assist other departments or sections during peak periods as required.
3. Assist in coverage in the absence of staff.
4. Pick up and deliver documents, tour brochures, rack cards, etc.
5. Perform other duties as assigned.

Knowledge, Skills, and Abilities:

1. Associate’s degree or equivalent.
2. Possess at least two (2) to three (3) years’ work experience in sales industry.
3. Able to professionally and effectively communicate with employees, business partners, and clients in English and Japanese (written and verbal).
4. Possess excellent customer service skills, knowledge of telephone operations, negotiation, etiquette, and business protocol.
5. Able to work independently and cooperatively with others, able to work with employees, business partners, and customers in a positive manner.
6. Possess knowledge of Hawaii’s tourism infrastructure, tour arrangement, optional tours, basic business concepts and procedures, reservations concepts and procedures, billing and invoice verification procedures, Japanese culture and customs.
7. Possess working knowledge and skills with basic computer systems and software, application programs, software programs, e-mail and standard office equipment.
8. Able to present ideas effectively, clearly and concisely, and communicate between all levels within the organization.
9. Possess basic math skills including usage of 10-key calculator.
10. Possess valid Hawaii driver’s license with clean abstract.

Working Conditions:

Working Hours

1. Normal business hours: 8:00 AM to 5:00 PM, Monday through Friday, weekends and holidays, as deemed necessary.
2. Overtime may be required, with prior management approval.
3. Regular attendance at the workplace is required.

Working Environment

1. Air-conditioned office and/or remote environment.
2. Work in large, open room with approximately 50-60 employees and multiple computer consoles.
3. Travel to various locations outside of the office, outside of the State of Hawaii, where weather conditions may vary, but not limited to noise, dust, fumes and vehicle exhaust.

Equipment Used

1. In-house computer system, personal computer, printers, 10-key calculator, copy machine, facsimile machine, telephone, and other standard office equipment.
2. May use company car, if authorized, and camera for site inspections.

Physical and Mental Demands

1. Able to solve problems and deal constructively with conflict.
2. Constant – pulling/lifting/carrying less than 25 pounds, vision;
3. Frequent – pulling/lifting/carrying 25 to more than 50 pounds, sitting, standing, walking, hearing;
4. Occasional – pushing, running, stair climbing, bending, overhead reach;
5. Seldom – twisting, side bending;
6. Not applicable – crawling, crouching, kneeling, stopping, climbing, forward reaching, grasping, handling, finger dexterity, eye-hand-foot coordination.

Communication Demands

1. Constant – requires talking and written communication to co-workers, customers and outside trade persons/vendors, talking on the telephone, responding to written or verbal requests of co-workers and vendors, receiving verbal and written instructions, writing/composing written language, reading, visiting/working at different work sites.
2. Not applicable – supervising others, training/giving verbal instructions.

Japanese

募集職種:Sales Development スペシャリスト(ハワイ勤務)

給与レンジ:時給 $20.00 ~ $24.50

雇用形態:フルタイム

勤務地:ハワイ州(オフィス勤務)

職務概要

JTB Hawaii Travel LLCのSales Development部門では,ハワイと日本を結ぶビジネスの最前線で,あなたの力を発揮できる舞台が整っています.
新たな収益源の開拓,イベントやプロモーションの企画・運営,そして日本企業のハワイ進出を支援する国際的なプロジェクトなど,挑戦と成長の機会が豊富にあります.
営業力・企画力・語学力を活かしながら,ダイナミックにキャリアを築いていきたい方に最適なポジションです.

主な業務内容(時間配分)

20%:リサーチ＆マーケティング

– 日本・米国政府による公募案件や入札情報の調査

– JETROとの連携によるプロジェクト発掘

– ハワイ進出を目指す日本企業へのアプローチ

60%:企画・運営

– クライアントニーズに応じたイベント・プロモーションの企画・実施

– 実施計画書・報告書の作成

– 既存クライアント(JETRO,Docomo,JCB等)との関係構築と売上拡大

– JTB Hawaiiの各種ウェブサイト(JHI,OLIOLI,MyBus,Superstar等)の更新・情報発信

– 広報・PRイベント,広告企画,クリエイティブサービスの提供

10%:部門内連携

– オプショナルツアーやお土産の料金データ管理・更新

– 契約情報の更新・共有,商品コードの作成

– 日本オフィスとの連携によるローカルサービス提供(るるぶ関連など)

10%:部門横断連携

– 顧客対応,クレーム処理,料金交渉

– ベンダーとの品質確認・改善

– 他部署との連携による新規プログラム開発

– 社内外ウェブサイトへの情報更新・翻訳・公開

– 社内イベント(ホノルルフェスティバル,マラソン,ゴルフ大会等)への協力

補助業務(Secondary Functions)

– 料金免除申請の処理

– 繁忙期における他部署・他セクションのサポート

– スタッフ不在時の業務カバー

– 書類,パンフレット,ラックカード等の受け取り・配達

– その他,上司の指示による業務全般

応募資格・スキル

– 短期大学卒または同等の学歴

– 営業業界での実務経験(2~3年)

– 英語・日本語での高いコミュニケーション能力(口頭・書面)

– 優れた顧客対応スキル,電話応対,交渉力,ビジネスマナー

– 自立して業務を遂行でき,協調性を持って働ける方

– ハワイの観光業,ツアー手配,予約・請求業務,日本文化への理解

– 基本的なPCスキル(業務システム,メール,標準的なオフィス機器)

– 組織内のあらゆるレベルと円滑にコミュニケーションできる能力

– 基本的な数学スキル(10キー電卓の使用含む)

– ハワイ州の有効な運転免許証(クリーンな運転記録)

勤務条件

– 月~金 8:00~17:00(必要に応じて週末・祝日勤務あり)

– 残業あり(事前承認制)

– オフィス勤務

– ハワイ州外への出張あり(天候や環境の変化を伴う場合あり)

このポジションの魅力

– ハワイと日本をつなぐ国際的なプロジェクトに携われる

– 自分のアイデアがイベントやプロモーションに反映される

– 多様な業界のクライアントと関わり,ビジネススキルが磨ける

– チームで協力しながら,やりがいのある仕事に挑戦できる

– 地域社会や観光業への貢献を実感できる

JTB Hawaii, Inc. is a drug free workplace and an Equal Opportunity Employer.