Host

Industry: Restaurant-Food Service

Company: New Waterloo

Job Details

Job Location
South Congress Hotel – Austin, TX

Position Type
Full Time

Salary Range
$18.00 – $21.00 Hourly

Job Category
Restaurant-Food Service

Description

OTOKO is hiring for a Host

OTOKO is a 12-seat Japanese restaurant at the South Congress Hotel in Austin, Texas. The multi-course omakase experience at OTOKO blends Tokyo-style sushi and Kyoto-style kaiseki into a unique tasting menu selected and prepared by our chefs based on ingredient availability and seasonality.

JOB SUMMARY

The Host is a key figure on the service team. Hosts are at the forefront and usually the first ones to contact our guests. A host’s main responsibility is to make our guests feel welcome and set the tone for their experience. The person in this role must possess good communication skills, the ability to resolve conflict, and a thorough understanding of company policies. Multitasking with high-touch clientele while communicating clearly and concisely with your team members is key.

ESSENTIAL FUNCTIONS + RESPONSIBILITIES

• Adhere to all standards of operations, policies and procedures, manuals, training material, memos, and verbal instruction
• Be attentive to the entrance and aware of guests entering and exiting the building
• Offer greetings to guests upon entering and exiting the space; make each feel important and welcome
• View guest books before arrival and create guest profiles that we can utilize to enhance their experience
• Liaise with the manager to plot reservations and create seating plans
• Escort guests to their tables and communicate reservation notes to appropriate team members
• Present menus to guests and answer questions about menu items, making recommendations upon request
• Ensure the atmosphere is warm and inviting and work areas are clean and organized
• Clean and stock washrooms and work areas according to standards
• Clear + reset tables as needed and assist with function set-up and break down when requested
• Maintain an awareness of the pace of meals in the dining room to anticipate turnover and provide proper anticipated wait times to guests
• Update the reservation system on the current status of each table dining experience
• Obtain knowledge of the outlet’s neighborhood to direct guests toward parking and provide
• recommendations for current events, entertainment, and additional dining experiences
• Ensure immediate response is given to guest comments and concerns; inform immediate supervisor and apply corrective measures when necessary
• Ensure open lines of communication with all departments and management via email, logbooks,
• meetings, etc. to ensure all needs of the outlet are met
• Maintain a high level of cleanliness, sanitation, and safety in the work area
• Ensure that all equipment is maintained in good, safe working condition
• Maintain an increased awareness of safety issues throughout the property and keep abreast of safety and emergency procedures and OSHA requirements
• Be available to fill in and assist in other areas as needed to ensure the efficient operation of the outlet as directed by the outlet manager and attend relevant meetings as directed

BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 3 weeks paid time off annually
• 50% off discount at most New Waterloo restaurants
• Health, vision + dental benefits
• 401K matching
• Paid holidays
• Volunteer pay
• Tuition reimbursement
• Referral bonuses
• Discounts at our shops, hotels + local partnerships

ABOUT NEW WATERLOO

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities – creating environments that sustain lasting social impact. Our team of hospitality experts provide the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses. Our brands include South Congress Hotel, Revival Hotel, El Capitan Hotel, La Condesa, Sway, Cafe No Se, Manana, Maie Day, Otoko, Watertrade, Il Brutto, Butler Pitch & Putt, Albert Hotel, Fidelity Hotel and Trick Hat Workway.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.