Hostess

Job Type: Location Type: On-site

 

Description

About Buccan & Imoto

Buccan and Imoto, two celebrated concepts from acclaimed Chef Clay Conley, are coming to Coral Gables, bringing with them the culinary excellence and vibrant energy that have made them staples in Palm Beach. Buccan will offer its signature bold, globally inspired American cuisine in a lively, upscale atmosphere centered around a dynamic open kitchen and a refined small-plates menu designed for sharing. Just steps away, Imoto-meaning “little sister” in Japanese-will present an intimate, elevated take on Pan-Asian cuisine, including sushi, sashimi, and wok-fired dishes in a sleek, moody setting. Together, these two concepts will redefine dining in Coral Gables, blending sophistication, creativity, and a passion for exceptional hospitality.

Job Summary

As a Host or Hostess at Buccan Coral Gables, you are the first and last impression for every guest. You’ll be responsible for creating a warm, welcoming environment while managing seating flow, reservations, and guest inquiries with confidence and professionalism. Your presence sets the tone for the guest experience – polished, graceful, and engaged.

This is a guest-facing, fast-paced position ideal for someone who is organized, calm under pressure, and passionate about hospitality.

Core Responsibilities

Guest Reception & Service

• Greet every guest with warmth, eye contact, and genuine enthusiasm.
• Manage guest flow with grace, ensuring efficient seating and accurate wait times.
• Confirm, update, and manage reservations via OpenTable or other booking systems.
• Answer phone calls and emails promptly and professionally, assisting with guest inquiries and special requests.
• Maintain detailed knowledge of hours, menus, and restaurant events.
• Build rapport with regular guests and learn key VIP preferences.

Presentation & Professionalism

• Uphold the Buccan tone of voice and grooming standards at all times.
• Maintain a clean, polished, and welcoming host stand and entrance area.
• Ensure all printed menus and materials are current, clean, and well-stocked.

Operational Support

• Communicate seating updates and pacing to management and service team during peak hours.
• Help maintain accurate floor maps and section rotations for even guest distribution.
• Monitor reservation patterns to help maximize covers and reduce table turn time gaps.
• Support the Lead Hostess with guest notes, walk-in strategy, and pre-shift setup.

Team Contribution

• Arrive on time, in uniform, and prepared for each shift.
• Communicate guest feedback and service issues to management when needed.
• Attend team meetings and training sessions as scheduled.
• Support a positive team dynamic through clear communication and reliability.

Requirements

• Previous experience in a host, receptionist, or guest service role preferred.
• Warm, articulate communicator with excellent phone and in-person etiquette.
• Comfortable using reservation platforms (OpenTable or similar) and basic POS systems.
• Able to stand, walk, and speak for extended periods in a busy restaurant environment.
• Professional appearance and a calm, confident demeanor.
• Availability to work nights, weekends, and holidays as required.