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Job Type:
Full-time

Industry: Household Goods

Company: Nippon Express USA

Overview

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world.

Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

Responsibilities

Essential Duties:

  • Ability to effectively communicate with the customer to properly prepare necessary documents to coordinate a residential or organizational move.
    Customer Service; ability to effectively communicate by email or phone with the customer to complete necessary documents required to coordinate the move ensure all documentation relating to shipment is properly completed as required.
  • Interact closely with the moving team in preparation of the customer good.
  • Coordinate with the moving team to ensure proper packing, removing and loading of customer’s good.
  • Establish and maintain a professional working relationship with the moving team.
  • General business support function as assigned.

Technical:

  • Maintain a good working relationship with customers on site basis.
  • Establish and maintain a professional working relationship with drivers.
  • Drive company vehicle (non-CDL truck, van, passenger car) safely.
  • Make sure all documentation relating to the shipment has been properly filled out.
  • Translate Japanese/English

Behavioral Descriptors

  • Good teamwork skills and inclination
  • Ability to clearly communicate with multi lingual staff
  • Strong basic social skills for customer interface

Qualifications

  • Bilingual English/ Japanese; ability to read, write & speak English and Japanese
  • Computer skills to include data entry and the use of Microsoft Word, Excel and Outlook
  • Ability to clearly communication directions to the driver and moving team
  • Ability to work overtime to meet the customer needs
  • Strong customer service skills
  • At least 1 year of experience in customer service

Organization Relationships:

This position will interact with branch colleagues, leadership staff, and office /warehouse personnel. Must be able to work with customers, vendors, and outside organizations.

Work Environment:

(With or without accommodations) This position is predominantly sedentary office work, which involves sitting, typing, filing, and conversing on the phone.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities and working conditions of the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.

Nippon Express offers a generous Employee Benefits Package including:

  • Medical, Dental, and Vision beginning the 1st of the month after 30 days.
  • 401k with a company match
  • Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
  • Generous Vacation and Sick time.

Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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