Human Resources/Training – Training Developer II

Job Description: Job Title: Technical Analyst (Deskside Support)
King of Prussia, Pennsylvania
Day 1 onsite
Rate : $50/hr

The Onsite Desktop Support Technician role is to provide a single point of contact for local office end users to receive support and maintenance within the organization’s desktop and laptop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person) in a timely and accurate fashion, and provide end-user assistance where required.

Job Description:
• Should have 2-3 years experiences working technical knowledge of current protocols, operating systems and standards.
• Ability to operate tools, components and peripheral accessories.
• Microsoft Desktop Support Technician an advantage
• Software and Hardware Troubleshooting
• Good knowledge of latest windows OS and MAC
• Image loading process
• Basic knowledge on how to use Citrix
• Experience on on O365 products

Desktop Support:
• Preparation of PCs, Mobile Phones, Multifunction Devices
• Device Delivery (PCs, mobile terminals, etc.) and installation
• OS migration, image/patch creation/deployment in Japanese/English
• Install, upgrade, support and troubleshoot Windows 7,10, 11 and Microsoft Office365 and any other authorized desktop applications.
• Install, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
• Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
• Customize desktop hardware to meet user specifications and site standards
• Performs work in compliance within specified warranty requirements
• Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
• Safely package equipment for branches and arrange for the transport of the equipment
• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
• When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member
• If a device at any site causes a problem, the user will mail the device to the head office or kiting center to resolve the problem

Operational Support:
• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Administrator
• Responsible for tracking hardware and software inventory
• Familiarize end users on basic software, hardware and peripheral device operation
• Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Administrator
• Works with vendor support contacts to resolve technical issues within the desktop environment • Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
• Works with other IT team members regarding new branch builds and upgrades
• Arranges for and/or prepares equipment for shipping/receiving
• Maintains I.T. records and tracking for area of responsibility
Additional Sills: