Inside Sales Representative – Central

Job Type: Location Type: On-site

 

ABOUT HIROSE

This is an exciting opportunity to join Hirose, an organization that for almost a hundred years has been pioneering thousands of new connectors and defining industry standards in consumer electronics, industrial automation, high speed backbone computer infrastructure, automotive, and medical applications. A compact company of smart people, Hirose uses the talents of every employee to bring innovation to put big technology in small packages.

POSITION SUMMARY

Reporting to the Sr. Manager of National Inside Sales. The Inside Sales Representative is responsible for supporting the growth of sales activities on Central Territories. Inside Sales Representative provides the highest level of customer satisfaction and will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. Must be comfortable making cold calling, working with Account Managers, Distribution Partners, and Manufacturer’s Representative generating leads, qualifying prospects, and assisting in closing sales. The position requires engagement with multicultural teams overseas. While the position has an option to work remotely, the candidate must be able to commute to Hirose’s Chicago Office (Downers Grove, IL) on dedicated working days.

POSITION RESPONSIBILITIES

Essential responsibilities include but are not limited to

Customer Experience and Support

1. Develop a strong understanding and relationships within territories including, but not limited to customers procurement team, product management team, engineering teams, quality department and any other department sales deems key to growing Hirose revenue.

2. Understand customer needs and requirements and assist outside Account Managers to generate new opportunities and design win.

3. Collaborate with the appropriate internal department(s) including Hirose oversea HQ and subsidiaries, to resolve technical, quality or support issues raised by a customer and engage in until action is completed.

4. Be the face of Hirose sales portraying a professional manner to customers, Distribution Partners, and manufacturer’s representatives.

Hirose Sales Team Support and Administration

1. Cooperatively assist Regional Sales Team with call set up, demand creations and achieving annual sales targets.

2. Team with Distribution Partners and manufacturer’s representatives to create sales opportunities.

3. Source new sales opportunities through inbound and outbound leads by researching, prospecting and cold callings.

4. Follow-up on quoting activity to define customer interest level and drive to the project win.

5. Be the point of contact for expediting discussions including communication, lead time, and general product availability.

6. Manage the company’s revenue tracking system and ensure revenue is being reported accurately.

7. Assist other duties assigned.

Teamwork

1. Be able to understand and perform all processes and tasks within the department.

2. Develop and maintain cooperative and constructive working relationships with customers, external business partners and internal departments.

3. Complete tasks per ISO9001-2008 requirements, when applicable.

Requirements

SKILLS AND QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

1. BA or BS Degree with a minimum of 3-5 years of experience in customer service or inside sales within a similar environment.

2. Experience in minimum 2 years of Cold Calling.

3. Proficient in the use of Microsoft Office Applications and web applications.

4. Experience in using Salesforce CRM solution and HubSpot preferred.

5. Excellent analytical and problem-solving skills.

6. Ability to manage multiple assignments while meeting deadlines and quality standards.

7. Ability to communicate in English is required. Japanese or Spanish , a plus.

8. Able to clearly and concisely communicate across different cultures.

9. Must be able to work 8:00-17:00 Central Standard Time (CST) Time Zone.

10. Must have internet access in case of remote working situation.

11. Basic understanding of the electronic component industry a plus

SUPERVISION

None

PHYSICAL CONDITIONS
Normal office environment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear . . The employee is frequently required to sit, stand, walk, use hands to finger, handle or feel, reach with hands and arms, climb or balance and stoop, kneel, crouch or crawl . . The employee will also need to be able to travel to tradeshows and company events. The employee must occasionally lift and/or move up to 40 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job . . Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Hirose Electric Americas, Inc. may need to revise or change the essential and supplemental responsibilities of the position as the need arises. This job description does not constitute a written or implied contract of employment.