International Associate (Japanese Speaking)

Job Type: Location Type: Not Specified

 

Position Function:

Assist and support in managing and growing a portfolio of high-valued clients in loan and deposit accounts/relationships that meet with established lending and operational policies and provide maximum profitability to the Bank with minimum risk.

Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company’s Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.

Special Program Structure:

This position includes a structured career development program.

Stage

Location

Duration

Key Focus

Stage 1 – CPB Training

Honolulu, Hawaii

Minimum 6 months (target 6-12 months)

Core banking operations, relationship-management fundamentals, and cross-border business support. During this stage CPB will make the final determination on the overseas assignment.

Stage 2 – North Pacific Bank Assignment

Sapporo, Japan

12 months (Apr 2027 – Mar 2028)

Months 1-3: New employee classroom training-Japanese banking principles, compliance, and service culture.

Months 4-9: On the job rotation in the International Department-foreign exchange transactions, trade finance, and cross border wires.

Months 10-12: Main Branch customer service placement-teller & lobby work, product consulting, and local market engagement.

Primary Accountabilities:

• Relationship Management:
  • Assist team to maintain, expand, grow and service commercial and private banking clients.
  • Respond to inquiries from new clientele.
  • Assist with depository servicing and loan requests from initiation to closing, including:
  • Account opening
  • Wire transfers
  • Monitoring of overdrafts
  • Information gathers
  • Management of portfolios
  • Timely identification of upcoming renewals and follow up
  • Responsible for deposit, loan and related product and services documentation audit.
• Product Sales to New Customers:
  • Solicit new customers and sells bank products to affect
  • Total Deposit Balance
  • Total Loan Balance Portfolio
  • Fee Income (loan and deposit, wealth management fee income, foreign exchange, client property payment services)
• Business Group/Community Involvement:
  • Must be an active member of a business association and/or bank-sponsored community group, representing the Bank to prospective customers and increasing mind-share of the Bank.

Minimum Qualifications:

Education:

• Bachelor’s Degree from an accredited 4-year university in Finance, Economics, or Business Administration required.

Experience:

• 6+ months of experience in Customer-facing roles (banking, hospitality, retail, etc.) preferred.

Functional Skills:

• Proficiency in Japanese language required; ability to read, write, and communicate in a business setting.

Physical Requirements & Working Conditions:

• Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
• Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
• Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
• Must be able to read and understand bank-related documents.
• Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.