IT Customer Support (Bilingual JP/EN)

Industry:

Company: Cinter Career

• Client (type/ industry) : IT Company
• Working Location: Manhattan, NY Hybrid or Onsite
• Employment Type : Full time
• Work Hour : 9am-5pm (EST) Monday-Friday
• Salary : $50-70K (DOE)
• Both strong Japanese and English skills, verbal and written, are absolutely required

[Job Overview]

Responsibilities :
• Responds to service-related customer inquiries or troubleshooting by phone and email.
• Instructs network carriers to troubleshoots circuit outages and usability issues.
• Communicates with application service providers/resellers to respond to customer inquiries.
• Provides customers with remote instructions to isolate the cause of Internet connection outages.
• Provides customers with basic instructions on the use of the computer & network application services.
• Escalates trouble tickets to the engineering team once the work level of a service ticket is beyond the scope of the 1st level support.
• Manages ongoing service tickets and ensure the expected service levels.
• Sends notices for planned or unexpected service outages to customers in a timely manner.

Qualifications :

An ideal candidate must have;

– Business level speaking and writing skills in both Japanese and English.

– Working knowledge of MS Word, Excel, Outlook and Internet Explorer.

– A willingness and ability to learn quickly.

– Experiences of collaborating with a team in a business environment.