IT Help Desk Support /End User Support

Job Type: Location Type: On-site

 

• Job Details
• Job Title: IT Help Desk Support Specialist
• Client: Japanese Corporate thorugh Cinter Technology
• Working Location: New York NY, 10016
• Employment Type: Non-Exempt
• Salary: $29-32 / Per Hour
• Benefit: 401K match, No insurance
• Working Hours : 40 hours / per week

• Primary Responsibilities

• Provide technical support to end-users through phone, email, or in-person, troubleshooting problems and handling hardware/software installations.
• Provide and manage client IT support operation related document
• Understand and follow clinet’s request and instruction
• Expand the business with existing and new client

• ESSENTIAL FUNCTIONS:

• Provide the support service at the service operation time, which is instructed by
• the client and/or company management.
• Prioritize and escalate issues to the appropriate support teams when needed.
• Provide IT training to users and participate in IT projects.
• Have a proactive communication with client and company management
• Understand requirements and instruction/company management and provide the
• service based on the requirements and instructions, including BYOD.
• Read and understand any company provided documents and training
• Submit company requited report, attendance for requested meeting, training
• course
• Mentor and train new team members if necessary
• Follow team manager’s request/instruction to operate IT operation support
• team

• QUALIFICATIONS AND REQUIREMENTS:

• At least 4 years of experience in end-user support, including Windows-based LAN/WAN/Remote Access.
• Strong knowledge of business software: Windows OS, Office365
• Very flexible mindset & challenging personality against sudden big change of
• request/work-flow/rules/responsibility range/environment
• Toughness & strong motivation to complete heavy workload
• Strong motivation to reach out goals
• Strong attention to details with the ability to troubleshoot issues and provide
• resolution

• SKILLS:

• Team-oriented personality
• Excellent communication skills
• Microsoft Office (Outlook/Word/Excel/PowerPoint)
• Japanese skill is not required but welcome
• Spanish skill is not required but welcome