IT Jr. Specialist

Job Type: Location Type: Hybrid

 

NS Pharma is a highly focused, research-driven biopharmaceutical company working in rare diseases. We’re exploring the potential of cutting-edge science as a subsidiary of Nippon Shinyaku Co., Ltd. In Japan.

This is a hybrid role that requires to be in the Paramus, NJ office twice a week.

Job Summary:

Support the company’s internal IT, Help Desk, network and computer systems, laptop, smart phone, copy machine, email system, etc. Assist with IT projects in implementation, systems integration, maintenance, etc.

Essential Duties and Responsibilities:

• Assist the company’s day-to-day IT activities such as installation, diagnosis, troubleshooting, documenting, and maintenance while ensuring optimal system performance.
• Perform inventory of company’s software and hardware equipment.
• Provide support and assistance for any Help Desk tasks and must be able to escalate within internal IT team or to external IT vendors as needed.
• Coordinate and support end-user system and computer set-up, upgrade, or cancellation.
• Provide end-user basic training as needed.
• Support business units with project systems implementation, integration, and maintenance.
• Provide answers to questions about computer system, software, network, etc. from employees, including remote locations, and be able to escalate within internal IT team or to external IT vendors if necessary or required.
• Be able to recommend/propose software, hardware, and/or network systems to contribute to the efficient and effective operations of the company.
• Be able to monitor for any changes and/or updates relevant in the IT landscape and report and/or make recommendations to Management as needed.
• Be able to assist in auditing activities as needed.

Qualifications:

• Good knowledge of network, printers, PC hardware, and iPhone/iPad
• Working technical knowledge of current network protocols, operating systems, standards, and security trends
• Working technical knowledge in MS Office Suite, MS Windows, Internet, Project Management Systems, Office 365 (Exchange Online, SharePoint, Teams), Entra ID/Intune, Box, etc.
• Ability to interact with external IT vendor to find resolution
• Ability to learn new materials and apply the learned knowledge to real-life situations.
• Ability to follow the procedures exactly as they are written
• Work independently with some supervision for guidance
• Team player
• Detail oriented
• Ability to multi-task
• Strong customer relations
• Critical thinking skills
• Willing to go above and beyond to get the job done
• Must be able to work effectively in a multi-cultural, global team environment as responsibilities include collaboration with internal and external Japanese colleagues (HQ).
• Prefer bilingual in Japanese and English but not required.

Education/Experience

• Associate/Bachelor’s degree in Computer Science or related discipline
• 3 + years of experience in Help Desk or IT, preferably in the pharma or healthcare industry
• Prefer Certification in Microsoft, IC3 or any related certification.
• Experience with Help Desk Support
• Hands-on hardware and software troubleshooting experience

Compensation And Benefits:

NS Pharma employees embrace our Mission to Help People Lead Healthier Happier Lives. We pride ourselves in offering employees and their families a robust Compensation and Benefits package designed to meet their needs, on and off the job.

The annualized target salary range for this role is $60,000 to $75,000,000; actual salaries will vary and may be above or below this range depending on several factors, including experience, education, training, location, and merit.

Other benefits include:

• Medical, Dental & Vision Insurance, Basic and Voluntary Life and AD&D Insurance, Short- and Long-Term Disability Insurance, Flexible Spending Account, Health Savings Account, and Employee Assistance Programs
• Discretionary Bonus Programs and Long-term Incentive Plan
• Retirement Savings 401k with company match
• Generous Paid Time Off, Sick Time & Paid Holidays including a paid Year-End Shutdown.
• Career Development, Progression and Training
• Flexible Work Arrangement Programs

Applications will be accepted until August 8, 2025, or until a candidate is hired. Applicants not hired will remain in our Talent community for future opportunity consideration. Thank you for your interest in NS Pharma.

NS Pharma is an EEO employer.