IT Manager, RDG

Job Type: Location Type: On-site

 

RDG introduces its first restaurant-concept brand, MILA, which offers guests a culinary journey through exquisite MediterrAsian cuisine, opened in January 2020 in Miami Beach. Combining genuine hospitality, fine dining, and a sophisticated nightlife atmosphere, MILA has quickly become a premier destination within Miami’s upscale social scene.

At RDG, we are a collective of individuals dedicated to excellence and the art of sensory engagement. We embrace the rhythms of life and are motivated by the thrill of adventure. Our core principles focus on providing customers with immersive experiences, organic design, and a refined culinary journey.

DREAM IT
MILA has exceeded expectations in its initial two years, achieving remarkable success despite pandemic-related challenges and securing the #5 spot in The Restaurant Business Top 100 ranking. Building on this success, RDG has expanded into new concepts, including AVA MediterrAegean in Winter Park, Florida, CASA NEOS on the Miami River, Claudie (opened Feb 2025), and MM, a Membership Community. Upcoming projects include AVA’s second location in Coconut Grove and Casa Neos Lounge (Fall 2025), Noora and HONŌ Japanese Steakhouse (Spring 2026).

BUILD IT
RDG’s distinguished brand portfolio and exclusive membership program aim to create a network of venues and experiences that offer a unique lifestyle to guests and members in Florida. Our goal is to establish RDG as a leader in the luxury restaurant industry in the United States.

GROW IT
RDG has demonstrated rapid growth and is poised for significant economic expansion globally. We are actively exploring national markets such as New York City, Los Angeles, and Las Vegas, and international markets including Paris, London, Dubai, and Mexico City for potential expansion opportunities.

Summary:

We are seeking an experienced and self-motivated IT Manager to oversee and support the organization’s IT infrastructure. The ideal candidate will have hands-on experience with Cisco Meraki networking solutions, Microsoft Office 365, SharePoint, ticketing systems, and Salesforce, and will thrive in a dynamic environment where they can operate independently and take ownership of the IT function.

KEY RESPONSIBILITIES:

Infrastructure & Network Management

• Manage and maintain Cisco Meraki networking hardware (switches, routers, firewalls, wireless access points).
• Monitor network performance, implement upgrades, and troubleshoot connectivity issues.

Microsoft Environment Administration

• Oversee the administration of Office 365 including Exchange Online, Teams, and OneDrive.
• Maintain and develop SharePoint Online sites for internal documentation and collaboration.

Systems Support & User Management

• Serve as the primary point of contact for internal IT support requests through a ticketing system.
• Troubleshoot hardware, software, and network issues for end-users.
• Perform onboarding/offboarding processes including account provisioning, hardware setup, and access control.

Application & Platform Management

• Manage user roles, permissions, and integrations within Salesforce.
• Coordinate with stakeholders to ensure Salesforce supports business processes effectively.

Security & Compliance

• Implement and maintain IT security best practices, including data backup, antivirus, patching, and access control.
• Ensure compliance with relevant standards and internal policies.

Vendor & Asset Management

• Manage relationships with third-party vendors for software licenses, hardware procurement, and IT services.
• Track and manage IT assets including hardware and software inventories.

Requirements/Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, preferred.
• 5+ years of experience in IT support and administration, with at least 2 years in a managerial or lead role.
• Strong experience with Cisco Meraki networking equipment.
• Proficiency with Microsoft 365 admin tools and SharePoint Online.
• Working knowledge of Salesforce administration and integration.
• Familiarity with modern ticketing systems (e.g., Zendesk, Freshservice, Jira).
• Ability to work independently and prioritize multiple tasks effectively.

DESIRED SKILLS:

• Strong analytical and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to document processes clearly and thoroughly.
• Certifications such as CCNA, Microsoft 365 Certified: Modern Desktop Administrator Associate, or Salesforce Administrator are a plus.

Physical Demands And Work Environment:

• General office assignments-(typing), which lends itself to repetitive motion.
• Sitting in a stationary position for several hours within the day.