IT Support Technician/Help Desk – English/Japanese

Job Details

• Job Title: IT Support Technician/Help Desk
• Working Location: New York, NY 10022
• Working style: Onsite
• Employment Type: Long Term Contract
• Houlry: $25-35 per hour
• Language: Japanese

Key Responsibilities:

• Provide technical support to end-users through phone, email, or in-person, troubleshooting problems and handling hardware/software installations.
• Maintain user manuals and documents to improve processes and solutions.
• Monitor and support server administration.
• Oversee network maintenance, including desktop support, software installation, and troubleshooting.
• Manage server administration, user accounts, and basic troubleshooting.
• Prioritize and escalate issues to the appropriate support teams when needed.
• Provide IT training to users and participate in IT projects.

Required Qualifications & Skills:

• At least 2 years of experience in end-user support, including Windows-based LAN/WAN/Remote Access.
• Proficiency in English and Japanese, with strong written and verbal communication skills.
• Experience managing and troubleshooting iOS devices, Conference Systems, MS Surface, and HP laptops.
• Strong knowledge of business software: Windows OS, Office365, Adobe Acrobat, WebEx.
• ITFL Foundation, A+, Network+, Microsoft certifications, or other IT vendor certifications are a plus but not required.