Japan Customer Service Representative

Industry:

Company: First Hawaiian Bank

First Hawaiian Bank is currently seeking a customer-focused, engaging, detail-oriented Japan Customer Service Representative to join our International Banking Department. In this role, you will be responsible to provide customer service primarily to Japanese mass market customers through a customer service platform referred to as “Japan Help Desk”. Japan Help Desk provides customer service to Japanese mass-market customers.

The successful candidate will be hired for the level of the position that aligns with their experience.

Compensation

The hourly salary range for this role is $19.50-$23.50/hour; commensurate with experience.

Work Schedule

Monday-Friday 8:00am – 5:00pm (hours may vary)

The ideal candidate will have:

• High School Diploma or GED required.
• Bachelor’s Degree preferred.
• Professional level bilingual capability in English and Japanese in reading, writing, and speaking required.
• 1 – 2 years’ experience with Japanese clients in customer service preferred.
• Ability to read, write, and speak English and Japanese at a professional level.
• Familiarity with Japanese business culture.
• Familiarity with financial statements and banking products.
• Strong written and verbal communication.
• Ability to use judgment and discretion in problem resolution.
• Able to handle confidential matters judiciously.
• Possesses attention to detail with excellent follow-through.
• PC proficiency in Microsoft Office required.
• Must have good organizational skills.