Localization Program Manager, Amazon Music, Design & Creative Operations

Industry: Project/Program/Product Management–Non-Tech

Company: Amazon

Are you a talented and proven localization expert with experience managing global programs? Do you enjoy partnering with creative and technical teams and improving mechanisms for scale? Are you excited about delivering best-in-class content for audiences around the world? If you answered “yes” to these questions, then the Amazon Music Localization team is the place for you! We’re looking for a skilled candidate to take ownership of program management and process improvement to deliver a culturally accurate experience of the Amazon Music service globally. Join us as we take the Amazon Music voice and brand to every edge of the map!

Please note: This position requires fluency in other languages, preferably German or Japanese

Key job responsibilities

– Managing international localization projects end-to-end, working closely with internal business partners, external vendors and other stakeholders

– Leading and coordinating efforts to create and improve localization mechanisms that support creative, marketing, engineering, and programming verticals

– Maintaining and improving the language quality program and/or operations for the team

– Working with content creators, strategy owners, and infrastructure teams to define and streamline processes upstream and drive best practices for the internationalization of content

– Clearly communicate roadmaps, progress, risks and change control to leadership and internal cross-functional teams

– Writing , editing, reviewing and maintaining localization process documentation

A day in the life

This Localization PM will be adept at managing projects and programs, and connecting with global stakeholders to understand their specific messaging needs, while maintaining and improving mechanisms that help remove roadblocks as our team delivers of hundreds of thousands of units of content in over 30 language variants each year. In order to improve these mechanisms, they will work with internal partners and external vendors, leveraging both process and technology to achieve our goals. Their key job responsibilities will include, but are not limited to:

– Managing international localization projects end-to-end, working closely with internal business partners, external vendors and other stakeholders

– Leading and coordinating efforts to create and improve localization mechanisms that support creative, marketing, engineering, and programming verticals

– Maintaining and improving the language quality program and/or operations for the team

– Working with content creators, strategy owners, and infrastructure teams to define and streamline processes upstream and drive best practices for the internationalization of content

– Clearly communicate roadmaps, progress, risks and change control to leadership and internal cross-functional teams

– Writing , editing, reviewing and maintaining localization process documentation

This role may be based in Seattle, Culver City, Brooklyn, or in several European locations

About the team

The Amazon Music Localization Team is embedded within Design & Creative Operations and is responsible for localizing the Amazon Music content in a way that reflects the voice and tone of who the service is for customers globally. The Localization team works closely with content creators, as well as international partner teams across Marketing, Product, Engineering, etc. to deliver a high quality and consistent localized experience across all our touch points, channels and verticals in up to 30 locales.

Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at https://www.amazon.com/music.

BASIC QUALIFICATIONS

– pending

PREFERRED QUALIFICATIONS

– Proven ability to work cross-team and synthesize feedback and input from creative and technical stakeholders

– Fluency in other languages, preferably German or Japanese

– Demonstrated competency in cross-cultural communication and program building

– Master’s degree in translation, localization, computer science, engineering, or a related technical discipline

– Excellent problem-solving skills.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $108,400/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.