Manager Front Office

Job Type: Location Type: Not Specified

 

Job Description

The Front Office Manager at The Modern Honolulu hotel oversees the daily operations of the Front Office to include Reception Agents, Bell, and Guest Experience Agents, and all customer service and reservation support functions.

Responsibilities

Here’s why you’ll love it here – We offer an excellent benefits package to our full-time Team Members that include:

• Salary Range: $32 ~ $34 per hour
• Medical, Dental, and Vision insurance from Day 1
• Financial Wellness – 401k/pension plan
• Team Member Travel Program – enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities…and more!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members, and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members.

Additional Responsibilities:

• Manage day-to-day operations of the Front Office to ensure quality assurance standards of hospitality are provided to all guests and visitors on property and/or via telephone.
• Responsible for actively building and retaining member, owner, and guest relations and acting as a mentor to team members in order to provide superior customer service.
• Exercise independent judgment in addressing and resolving internal and external service complaints.
• Work closely with corporate and club reservations on yield management, rental and club programs, relocations, and all resort room metrics.
• Perform quality assurance audit checklist quarterly for Assistant Front Desk Managers and Front Desk Agents.
• Perform property and room inspections.
• Schedule and conduct staff meetings.
• Create, control and review departmental budgets, cash banks, petty cash, room rates, and expenditures at the resort level.
• Complete bi-weekly payroll.
• Implement staff incentives for team members who go beyond expectations to reach departmental goals.
• Assist in all other related duties as assigned.

Qualifications

What are we looking for?

Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth.

To fulfill this role successfully, you have the following minimum qualifications and experience:

• High School graduate or equivalent
• 2+ years of related experience
• 1+ years of supervisory experience
• Proficient in Microsoft Office
• Excellent to communicate in English, both verbally and written

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• College Degree
• Experience working with software, such as Microsoft Office (Outlook, Excel, etc.), Clarity, etc.
• Previous experience working in hotel/resort operations, with an emphasis on the relationship between Front Office and Housekeeping. Timeshare ownership is preferred.
• Fluency in Japanese language (read, speak, write)

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.