Marketing & Reservations Manager – Le Moo, Sake a Gogo, Grassa Gramma & Village Anchor

Job Type: Location Type: Not Specified

 

Belle Noble Entertainment Group – Louisville, KY
This role owns the front door, reservation strategy, guest personalization, and in-store marketing execution to ensure every guest experience is maximized, memorable, and revenue-driving.

Locations:

• Le Moo (Elevated Steakhouse)
• Sake A Go Go (Japanese & Sushi – NuLu)
• Grassa Gramma (Italian)
• Village Anchor (European Bistro)

Belle Noble Restaurant Group is hiring a Marketing & Reservations Manager at each of our four restaurants. This role may be structured as hourly (30+ hours per week, mid-to-high $20s/hour range) or salaried, depending on experience and fit.

For 16 years, Belle Noble has been a thriving hospitality group in Louisville. Branding, marketing, and guest experience are central to our growth. This is a rare opportunity to step into a highly visible, high-impact role at exactly the right time.

This position reports to the Restaurant GM, as well as the Director of Operations and Director of Marketing.

CORE RESPONSIBILITIES

Guest Experience & Front Door Ownership

• Own the host stand and overall first impression
• Manage and strategically plot the reservation book to maximize covers and optimize flow
• Maintain detailed guest profiles to ensure customized, thoughtful service
• Acknowledge all VIP notes and reservation details
• Prepare for celebrations (birthdays, anniversaries, milestones, special requests) with elevated touches
• Ensure servers and managers are briefed on important guest notes
• Follow up with guests post-visit to ensure satisfaction and build long-term relationships

Marketing & Branding Execution

• Partner with the Director of Marketing on social media, text campaigns, email blasts, and promotional initiatives
• Maintain all guest-facing collateral (menus, signage, postcards, business cards, printed materials)
• Participate in branding discussions and concept development
• Help execute 6+ monthly charity events as a representative of the brand

Events & Revenue Development

• Field large party inquiries
• Detail and plan large parties with customized menus and elevated experiences
• Execute revenue-driving events such as happy hours, wine dinners, tastings, and live music programming
• Identify creative opportunities to drive guest engagement and repeat business

WHO WE ARE LOOKING FOR

We are seeking a hospitality-driven professional who brings energy, warmth, and initiative to the front door and sees guest experience as a craft.

• Warm, engaging, and completely comfortable being guest-facing
• Naturally hospitable with a genuine desire to make people feel known and welcomed
• Creative thinker who enjoys going above and beyond for personalized experiences
• Some restaurant operational experience preferred
• Organized and detail-oriented, especially with reservation systems and guest data
• Brings an existing social or professional network in the community (a plus)
• Excited to grow with a company that is investing heavily in branding and marketing

LEADERSHIP BENEFITS INCLUDE

• Comprehensive health insurance options (up to full family plans covered for senior leadership)
• 401(k) with company match
• Company-paid life insurance for leadership
• Generous paid time off with tenure growth
• Paid maternity and paternity leave
• Company-provided laptop and mobile phone
• Paid birthday and work anniversary recognition
• Employee and manager dining discounts

If you love hospitality, branding, events, and building long-term guest relationships – this is a rare opportunity to step into a role that directly shapes the future of Belle Noble.

BELLE NOBLE ENTERTAINMENT LLC is an EEO Employer – M/F/Disability/Protected Veteran Status