Office Assistant Level I/II

Industry: County Wide

Company: Sacramento County, CA

Salary : $41,676.48 – $52,053.84 Annually
Location : Sacramento, CA
Job Type: Permanent Full-Time
Job Number: 28204-D
Department: County Wide
Opening Date: 01/21/2025
Closing Date: 3/3/2025 5:00 PM Pacific

The Position
This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on:

2/4/25, 3/3/25 (Final)
Level 1 – $3,473.04 – $4,223.00/month
Level 2 – $3,567.00 – $4,337.82/month

Office Assistants provide a wide range of clerical/operational support involving customer service, document preparation, filing and record keeping, and other regularly performed duties which support the function of an office operation.

Office Assistant is a single class with two salary levels, Office Assistant (Level II) which is the journey level, and Office Assistant (Level I) which is an entry and training level class designed to enable persons without sufficient qualifying experience to enter County service.

Some positions may be designated “confidential” in nature, in accordance with the County Employee Relations Ordinance, and are excluded from the representation unit which includes positions allocated to the regular class.

Examples of Knowledge and Abilities

Knowledge of

• Clear writing: grammar, punctuation, spelling, vocabulary
• Standard methods of filing (alphabetic, numeric, chronological)
• English language to communicate
• Telephone procedures
• Arithmetic to make calculations including addition, subtraction, multiplication, division and correct change
• Keyboard (computer, typewriter)
• Letter and memo format
• General principles, procedures and practices of recordkeeping

Ability to

• Calculate solutions to match problems involving addition, subtraction, division and multiplication
• Understand and follow basic oral and written instructions
• Operate computer terminals, typewriter, printer, copier, microfiche, and FAX
• Prioritize work to meet deadlines
• Read English at a level necessary to understand procedures manuals, policies and guidelines
• Write English at a level necessary to prepare correspondence according to specified format and record incoming information
• Speak English at a level necessary to communicate information clearly
• Operate communication devices, telephone and may include radios
• Deal tactfully with people
• Ability to accurately proofread details, noting and detecting errors

Required for some positions:

• Types from clear copy accurately at a rate of not less than 45 words a minute.

Employment Qualifications

Minimum Qualifications
Any combination of education, training, and experience likely to provide the required knowledge and abilities for this class as described above. Typical ways include:

Office Assistant (Level II) : Six (6) months clerical experience in Sacramento County service or in any public or private agency.

Office Assistant (Level I) : There are no education or experience requirements for appointments at (Level I).

Note: The level at which initial appointments to the class of Office Assistant are made, and advancement from the lower to the higher level of this class (Level I to Level II, are at the discretion of the appointing authority, providing the minimum qualification is met.
Note: If the word “experience” is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.
Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click or speak to someone in our office before the cut-off date listed in this notice.
Special Requirements

Ability to speak, read, and/or write fluently in a language other than English, or knowledge of the culture as certified by the Department of Personnel Services (formerly the Department of Human Resources).

Where required, these special skills may be used in performing such tasks as the following:

1. Gives information by telephone or in person, regarding department services in an language other than English, to persons who understanding of English is limited.

2. Translates the meaning of written English in regulations or ordinances, to a language other than English.

3. Translates into English requests from the public, presented orally or in writing in a language other than standard English.

4. As assigned, assists other department employees by giving information and advice on problems involving relationships with persons of different language or cultural backgrounds.

Probationary Period

The probationary period for this classification is six (6) months.
Application and Testing Information
APPLICATION

Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click to apply.

County of Sacramento
Department of Personnel Services
Employment Services Division
700 H Street, Room 4667
Sacramento, CA 95814
Phone (916) 874-5593; 7-1-1 California Relay Service
Email EmployOffice@Saccounty.net
Inter-Office Mail Code: 09-4667
www.SacCountyJobs.net

• Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date.
• Employment Services is not responsible for any issues or delays caused by an applicant’s computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
• Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date.
• Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.
• A resume may be included with your application, however it will not substitute for the information requested on the application.

SUPPLEMENTAL QUESTIONNAIRE

Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked “Supplemental Questions”. Please be descriptive in your response.
Note: Responses of “See Resume” or “See Application”, or copy and paste of work experience are not qualifying responses and will not be considered.

• Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant’s computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
• The supplemental questions are designed to elicit specific information regarding a candidate’s experience, education, and training. Responses should be consistent with the information on your application and are subject to verification.
• Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question.
• If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely.
• Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question.
• If you have no experience, write “no experience” for the appropriate question.
• For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted.
• If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate’s application and/or attachments will not be reviewed, therefore, a candidate’s responses to the questions should be accurate, thorough, detailed, and complete.

FORMULA RATE EXAMINATION (Weighted 100%)

All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination.
This examination will evaluate the relevance, level, recency, progression and quality of candidate’s education, training and experience. The candidate’s application or other materials will not be included in this examination. Therefore, the candidate’s responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job.
All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination.
FREQUENTLY ASKED QUESTIONS

Click for Frequently Asked Questions (FAQ’s)

For information regarding County jobs:

Sacramento County is about enriching communities to thrive. We strive to create inclusive workplaces that reflect the communities we serve. We value and celebrate the unique perspectives, backgrounds, abilities, and diverse dimensions of our employees and residents. Through transparency, courage, innovation, and trust we are committed to advance equity and transformational change.
We are a proud equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process, please contact our Disability Compliance Office at or 916-874-7642, CA Relay 711.
EMPLOYEE BENEFITS

As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP).
GENERAL BENEFITS:
Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee’s job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net.
TEMPORARY POSITIONS:
Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions.
SALARY STEP INCREASES:
The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained.
PAY:
All employees are paid bi-weekly via direct deposit into the employee’s bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty.
VACATION:
Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days.
HOLIDAYS:
14.5 holidays per year as recognized.
SICK LEAVE:
Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit.
PARENTAL LEAVE:
Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee’s appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations.
TUITION REIMBURSEMENT:
Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement.
RETIREMENT:
Social Security and Sacramento County Employees’ Retirement System coverage.
HEALTH INSURANCE:
The County offers a variety of health plan design options to fit individual needs.
DENTAL INSURANCE:
The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee’s responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person.
LIFE INSURANCE:
The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction.
DEFERRED COMPENSATION:
The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal.
EMPLOYEE ASSISTANCE PROGRAM:
The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as:

• Legal Advice/Difficult Decisions
• Marriage or Family Relationships
• Financial or Credit Worries/Elder Care
• Alcohol and Drug Abuse

WELLNESS INCENTIVE PROGRAM:
The County will recognize and award time off to eligible employees who maintain an excellent attendance record.
FLEXIBLE SPENDING ACCOUNT:
The County offers regular employees two separate Flexible Spending Accounts (FSA’s). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses.

• DEPENDENT CARE REIMBURSEMENT ACCOUNT:
  Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working.
• MEDICAL REIMBURSEMENT ACCOUNT:
  The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan.

WORKERS’ COMPENSATION:
In case of injury while on the job, each employee is protected under the Workers’ Compensation laws of California.
SACRAMENTO CREDIT UNION:
The credit union offers loan facilities and systematic saving plans through payroll deduction.
SELECTION AND PLACEMENT

Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age.
Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations.
MINIMUM QUALIFICATIONS:
Please read carefully the “Minimum Qualifications” section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification.

“Experience” means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.
PROMOTIONAL EXAMINATIONS:
If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications.
OPEN EXAMINATIONS:
Any person who meets the minimum qualifications may apply.
CONTINUOUS FILING EXAMINATIONS:
Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received.
ELIGIBLE LISTS:
Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists.
EXAMINATION RATINGS:
Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director.
APPEAL PROCESS:
Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination.

Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate.
FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs):
OTHER INFORMATION

VETERAN’S PREFERENCE:
Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran’s score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran’s name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran’s preference for certification purposes.

“Disabled Veteran” means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran’s preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service.
Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran’s status on or before the final filing date for the examination. For purpose of this rule “reserve” status does not constitute active duty.
CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT:
As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment.
CONFLICT OF INTEREST CODE:
Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest.
CONCURRENT EMPLOYMENT:
No employee may concurrently occupy more than one County position.
SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION):
Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that:

Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and
The certification of eligibles who possess special skills have been approved by the Civil Service Commission.
PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING:
The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant.
DRIVER LICENSE:
Possession of a valid California Driver License may be required for some positions.
PROBATIONARY PERIOD:
Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months.
AGENCY SHOP/FAIR SHARE FEE:
Some positions require, as a condition of continued employment, that the person either:
1. Become a union member;
2. Pay a fair share fee to the union; or,
3. Meet specific requirements under which an equivalent amount must be paid to a charity.
FINGERPRINTING AND CRIMINAL RECORD CHECKS:
Fingerprinting and criminal record checks are required for some positions.
01

The following Supplemental Questionnaire is the Civil Service Exam for this position and will be used to determine your exam score.

Note: The Supplemental Questionnaire and the Application are administered as two separate documents. The Application is used only to determine if the minimum qualifications are met; and the Supplemental Questionnaire will be used only to determine your exam score.

In order to receive every consideration in the selection process, you must complete all questions with concise but detailed answers and provide all requested information. Each answer will be scored separately. References such as ‘See Resume’ as a response will not be scored.

By continuing in the exam process, you are certifying that all information provided in the Supplemental Questionnaire is true to the best of your knowledge.

• I have read and understood the above instructions

02

Select the one box that best describes your highest level of completed education.

Note: If your institution is on a quarter system, please equate quarter units to semester units. 4.5 Quarter units = 3.0 Semester units. If applicable, please provide a copy of your transcripts with your application.

• Some High school
• High school diploma, GED, or equivalent
• At least 3 but less than 15 semester or equivalent quarter units
• 15 semester or equivalent quarter units but less than 30 semester or equivalent quarter units; Or a completed program certificate
• 30 semester or equivalent quarter units but less than 60 semester or equivalent quarter units
• 60 or more semester or equivalent quarter units. Or an AA degree or higher;

03

Provided you are reachable on the eligible list, your responses to this Supplemental Questionnaire may be reviewed by potential employers as the initial step of the interview process. During the interview process you may also be required to substantiate the responses you have provided.

• I have read and understood the above instructions.

04

Select the one box that best describes the longest duration for which you have provided customer service. This experience must be a paid, intern, and/or volunteer position in any working environment (e.g., reception, front counter, retail, call center, etc.).

• No experience
• Less than one month
• One month but less than six months
• Six months but less than one year
• One year but less than two years
• Two years but less than three years
• Three years or more

05

Select all the boxes that best describe your customer service experience in a paid, intern, and/or volunteer position in any working environment.

• No experience
• At least one month but less than six months of experience (Do not check the other boxes below)
• Six months or more of paid Office experience
• Six months or more of paid Retail experience
• Six months or more of paid Call center/Telemarketer experience
• Six months or more paid Food service experience
• Six months or more paid Delivery person experience
• Six months or more of Non-paid internship or volunteer experience
• Only check this box if the type of working environment you worked in is not listed above. Six months or more or paid experience in another applicable working environment.

06

Select the one box that best describes your highest level of responsibility explaining policies, procedures, rules, regulations, etc. to internal and/or external customers. This experience must be in a paid, intern, and/or volunteer position in any working environment.

• No experience
• Forwards questions regarding policies, procedures, rules, regulations, etc. to appropriate individual
• Occasionally answers routine questions related to policies, procedures, rules, regulations, etc.
• Answers routine questions related to policies, procedures, rules, regulations, etc. on a regular and recurring basis.

07

Describe in detail your paid, intern, and/or volunteer customer experience as it relates to the position of Office Assistant Level I/II with the County of Sacramento. In your response, also identify:

• the name of your employer, your job title(s), and date(s) of employment. You may include more than one employer. If you have held multiple positions with the same company, please separate your experience.
• the specific duties and responsibilities related to your selected responses to supplemental questions # 4, #5 and #6.
• the specific computer software used in the execution of your duties. Be sure to identify the frequency of use as well as the duty performed.

If you have no experience, please type, “None”.
08

Select all boxes that best describe your paid, intern, and/or volunteer experience creating documents in any working environment. Your selection(s) should be a regular and recurring assignment, not a one (1) time occurrence.

• No experience
• Complete forms using acquired information
• Compose letters/memos from a template
• Compose e-mails
• Compose letters/memos from scratch or notes
• Compose research papers, project reports, etc. for college assignments
• Compose reports, board letters, etc.

09

Select the one box that best describes your paid, intern, and/or volunteer experience proofreading documents for accuracy and completeness on a recurring basis.

• No experience
• Less than one month
• One month but less than six months
• Six months but less than one year
• One year but less than two years
• Two years but less than three years
• Three years or more
• Proofread papers, reports, etc. as part of educational assignments (this selection should be chosen only if you don’t have any work experience)

10

Select the one box that best identifies your proficiency using Microsoft Word or comparable software. Upon interview, you may be required to demonstrate your proficiency using Microsoft Word.

• No experience
• Basic: Open, create, and save simple documents; use form letters/templates (not create); cut and paste; etc.
• Intermediate: All of the basic functions as well as create form letter templates; create and use styles; cut and paste from unlike data sources; etc.
• Advanced: All of the intermediate functions as well as create macros; create multiple section breaks with different page numbers; create automatic table of contents; link multiple documents; create columns; embed images and objects; etc.

11

Describe in detail your paid, intern, and/or volunteer experience creating and proofreading documents/written communication as it relates to the position of Office Assistant Level I/II with the County of Sacramento. In your response, also identify:

• the name of your employer, your job title(s), and dates of employment. You may include more than one employer. If you have held multiple positions with the same company, please separate your work experience.
• the specific duties, level of responsibility, and the types of documents/written communication created and the duties performed which support your selected responses to supplemental questions # 8, #9 and #10.
• identify the specific computer software used in the execution of your duties. Be sure to identify the frequency of use as well as the duty performed. Also, include any formal training you have taken using Microsoft Word and/or the comparable software.

If you have no experience, please type, “None”.
12

Select the one box that best describes your highest level of responsibility performing data entry/recordkeeping duties in any working environment. Your selection should not reflect a one (1) time occurrence, but a regular and recurring job assignment.

Note: Experience should be acquired from a paid, intern, and/or a volunteer position.

• No experience
• Enter data/information manually or into computer system, record, or log
• Enter and retrieve documents, records, data, and/or information in order to assist the customer
• Enter, retrieve, verify, update, and correct data/information in the computer or in manual records

13

Select the one box that identifies your proficiency using Microsoft Excel or comparable software. Upon interview, you may be required to demonstrate your proficiency using Microsoft Excel.

• No experience
• Basic: Create, open and save spreadsheets; cut, paste, and delete cells; change font size; input data to create simple reports; use and create simple formulas; etc.
• Intermediate: All of the basic functions as well as use complex formulas; use macros; create spreadsheets/ worksheets; etc.
• Advanced: All of the intermediate functions as well as create macros; create complex spreadsheets; extract data from multiple sources and worksheets; create charts and graphs; etc.

14

Describe in detail your recordkeeping (entering, updating, retrieving, and verifying data, etc.) experience as it relates to the position of Office Assistant Level I/II with the County of Sacramento. In your response, also identify:

• the name of your employer, your job title(s), and dates of employment. You may include more than one employer. If you have held multiple positions with the same company, please separate your work experience.
• the specific duties performed and the frequency performing the duties which support your selected responses to supplemental questions # 12 and #13.
• a few examples to demonstrate your proficiency with Microsoft Excel or comparable software including the type of documents created; how and if you created the documents; the purpose of the documents; your level of responsibility inputting, retrieving, and maintaining data. Also, include any formal training you have taken in Microsoft Excel and/or the comparable software.

If you have no experience, please type, “None”.
15

Select the one box that best identifies your proficiency using Microsoft Outlook or comparable software. Upon interview, you may be required to demonstrate your proficiency using Microsoft Outlook.

• No experience
• Basic: Read and reply to emails; compose and send emails
• Intermediate: All of the basic functions as well as maintain a calendar, schedule meetings, attach documents to emails
• Advanced: All of the intermediate functions as well as create folders and subfolders, create contact lists, delegate access to mail/calendar, create a contact group

16

Select all the boxes that indicate at least a basic level of proficiency using the software for six months or more on a regular and recurring basis. Upon interview, you may be required to demonstrate your proficiency using the selected software.

• No experience
• Microsoft PowerPoint or comparable software
• Microsoft Access or comparable software
• Microsoft Publisher
• Video Conferencing Software (Skype, Zoom, BlueJeans, Microsoft Teams, GoToMeeting, etc.)
• Adobe Acrobat Read/Write
• Social Media – Work related (Facebook, Twitter, etc.)
• Enterprise Resource Planning Software (SAP, Compass, PeopleSoft, etc.)
• SharePoint
• File Management software (e.g., Kofax, FileNet, Microsoft Office File Explorer, etc.)
• Other applicable software or Proprietary software

17

Describe in detail your experience using the computer software programs you selected in questions # 15 and #16. In your response provide a few examples to demonstrate your level of proficiency. Also, include any formal training you have taken in the comparable software indicated.

If you have no experience, please type, “None”.
18

Select all the boxes that best describe your paid, intern, and/or volunteer experience using office equipment in a working environment.

Note: Your selection should reflect use within the last 10 years on a regular and recurring basis.

• No experience
• Multi-line phone or switchboard
• Scanners
• Printers
• Fax Machines
• Copiers
• Projectors
• Calculators
• Document Imaging Equipment
• Currency/Money Counter Machine
• Two way radios or similar devices

19

Select all boxes that indicate your experience processing mail in a working environment.

• No experience
• Retrieves/opens and date stamps mail from U.S. postal or interoffice mail systems
• Sorts mail for distribution to various employee locations using knowledge of staff location and/or employee directory
• Sends correspondence and/or mail via inter-office or U.S. mail system

20

Select all boxes that indicate the type of filing experience you have in a paid, intern, and/or volunteer position in any working environment.

• No experience
• Alphabetical
• Alphanumeric
• Numeric
• Computer
• Chronological

21

Select all the boxes that best describe your highest level of file maintenance experience in a paid, intern, and/or volunteer position in any working environment.

Note: Your selection should not reflect a one (1) time occurrence, but a regular and recurring job assignment.

• No experience
• Responsible for preserving files (i.e., microfiche, scanning, document imaging, etc.)
• Purge/shred files per standard operating procedures
• File documents and information in order to maintain an accurate/organized filing system
• Search/locate/retrieve/track files from manual files, out cards, microfiche, document imaging machines, and/or computer file records
• Update/correct file information according to specified guidelines on manual or computerized systems

22

Optional Experience:

Some positions require that you type from clear copy accurately at a rate of not less than 45 net words per minute. If you are interested in one of these positions, you must attach a copy of your valid typing certificate with your application. Please to obtain information regarding the County of Sacramento’s requirements for a valid typing certificate.

Do you possess a valid typing certificate issued within the last five (5) years?

• No, I do not currently possess a valid typing certificate (45 nwpm)
• Yes, I have attached my valid typing certificate (45 or more nwpm)
• I do not wish to be considered for this type of position

23

The position of Office Assistant Level I/II is found in multiple departments within Sacramento County.

Select all the boxes that indicate your interest in working at the different departments locations. Please be honest in your selection below. This information will not disqualify you from employment.

• Sacramento International Airport – 95837 (Sacramento County Department of Airports)
• Downtown Sacramento – 95814 (Department of Finance, Sacramento County Retirement System, Department of Technology, Department of Conflict Criminal Defender, Sacramento County District Attorney Office, Sacramento County Public Defender’s Office)
• Rancho Cordova Area – 95826 (Sacramento County Probation, Department of Child Support Services), 95670 (Department of Waste Management), 95827 (Department of Child and Family Services, Department of Animal Care Services, Department of Transportation, Department of General Services, Sacramento County Public Defender’s Office)
• Arden Area – 95825 (Department of Human Assistance); 95864 (Sacramento County Clerk/Recorder’s Office)
• Departments located in outlying Sacramento County areas. For example: (Department of Human Service – Galt), Department of Community Development – Mather)

24

Are you interested in a temporary position? Temporary appointment means an appointment of limited duration, and which may not exceed one day less than six months.

Checking no does not affect the opportunity for permanent employment.

• Yes
• No

25

Do you have the ability to fluently and effectively communicate (speak, read, and/or write) in one or more of the languages listed below, or do you have overall knowledge of the African American and/or Native American culture; its community resources and an understanding of the social, economic and educational problems/issues generally experienced by community members and want to be considered for a position using those skills? Check all boxes that apply.

• None
• African American Culture
• Arabic Language and Middle Eastern Culture
• Armenian Language and Culture
• Cambodian Language and Culture
• Chinese Language and Culture
• Farsi Language and Persian Culture
• Hmong Language and Culture
• Japanese Language and Culture
• Korean Language and Culture
• Lao Language and Culture
• Mien Language and Culture
• Native American Culture
• Punjabi/East Indian Language & Culture
• Romanian Language and Culture
• Russian Language and Culture
• Spanish Language and Latin Culture
• Tagalog Language and Filipino Culture
• Ukrainian Language and Culture
• Vietnamese Language and Culture

26

If you want to be considered for a position using a language and/or culture skill, and have not already been tested, you may be tested for such a skill at a future date. This testing would assess items such as: knowledge of customs, tradition, culture and history, ability to communicate effectively, familiarity with colloquialisms and dialects; and social, economic and educational issues related to the culture.

Do you want to be tested and certified for having skills in a language other than English or knowledge of another culture? Check the appropriate option.

• Yes
• No
• I am already certified by the County of Sacramento

27

If you checked that you are already certified by the County of Sacramento, type the language(s) and culture(s) you are certified in and the approximate date(s) that you were tested. Information given will be subject to verification. If you did not select that you have already been certified, please type “N/A.”
28

The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment must pass a drug test administered by the County and at no cost to the applicant.

I understand, if offered conditional employment, I will be subject to a drug test administered by the County as described in Sacramento County Personnel Ordinance Section 2.78.030.

• Yes
• No

29

Select the one box that best describes whether you have attended a career fair and/or job event where you have interacted with representatives from Sacramento County.

• Attended in the last one (1) – three (3) months
• Attended in the last four (4) – six (6) months
• Attended in the last seven (7) months – one (1) year
• Attended an event more than one (1) year ago
• Have attended a career fair and/or job event but did not interact with Sacramento County representatives
• Have not attended a career fair and/or job event

30

List the following for the career fair and/or job event you attended:

• Name of event
• Location of event
• Month and year of event

If you have not attended an event where you interacted with representatives from Sacramento County, please type “None”.
Required Question