Office Specialist Level I/II

Job Type: Location Type: On-site

 

Salary : $43,513.92 – $59,445.36 Annually
Location : Sacramento, CA
Job Type: Permanent Full-Time
Job Number: 28213-D
Department: County Wide
Opening Date: 05/19/2025
Closing Date: 6/23/2025 5:00 PM Pacific

The Position
This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on:

6/2/2025, 6/23/2025 (final)

Salary Information:
Level I – $3,626.16 – $4,407.42/month
Level II – $4,075.08 – $4,953.78/month

Office Specialist is a single class with two salary levels, Office Specialist (Level II), and Office Specialist (Level I).

Office Specialists (Levels I/II) provide a wide range of specialized technical clerical support throughout County departments. The kind of work performed depends on the specific program or assignment.

Office Specialist (Level II) is the journey level class. Incumbents are expected to be technically proficient in handling the assigned duties of the class. Performance at this level requires the ability to explain and apply specific codes, laws, ordinances, legal documents, and technical terminology related to each program or assignment.

Office Specialist (Level I) is the trainee level class and is designed for recruitment and training of persons who do not meet the minimum qualifications for the journey level. Under close supervision, Office Specialist Level I perform a variety of clerical/operational duties of less than average difficulty.

Note: With a few exceptions, Office Specialists are found in one of the following special assignments: Retirement Administration, Recording Legal Documents, Personnel Actions, Payroll, Examination Scheduling/Processing, Certifications, Medical and Life Insurance Administration, and Property Tax Assessment.

Some positions may be designated “confidential” in nature, in accordance with the County Employee Relations Ordinance, and are excluded from the representation unit which includes positions allocated to the regular classes.
Examples of Knowledge and Abilities

Office Specialist (Level II)
Knowledge of

• Clear writing: grammar, punctuation, spelling, vocabulary
• Standard methods of filing (alphabetic, numeric, chronological)
• English language to communicate
• Telephone procedures
• Arithmetic to make calculations including addition, subtraction, multiplication, and division
• Keyboard (computer, typewriter)
• General principles, procedures and practices of recordkeeping
• Letter and memo format

Ability to

• Learn specific codes, laws, ordinances, legal documents and technical terminology related to each program or assignment
• Calculate solutions to math problems involving addition, subtraction, division, multiplication
• Understand and follow basic oral and written instructions
• Operate computer terminals, typewriter, printer, copier, microfiche, and FAX
• Prioritize work to meet deadlines
• Read English at a level necessary to understand procedures manuals, policies, guidelines
• Write English at a level necessary to prepare correspondence according to specified format and record incoming information
• Speak English at a level necessary to communicate information clearly
• Operate communication devices, telephone and may include radios
• Deal tactfully with people
• Accurately proofread details, noting and detecting errors

Additional for some positions: Types from clear copy accurately at a rate of not less than 35 words a minute.

Office Specialist (Level I) Knowledge and Abilities
Same as for Office Specialist (Level II), except that work is originally done under close supervision; as experience is gained, greater independence of action is exercised and less detailed supervision is received until the incumbent is functioning at the journey level.
Employment Qualifications

Minimum Qualifications

Any combination of education, training, and experience likely to provide the required knowledge and abilities for this class as described above. Typical ways include:

Office Specialist (Level II):
Six (6) months as Office Specialist (Level I) with Sacramento County or one (1) year of specialized clerical experience comparable to one of the special assignments listed above.

Office Specialist (Level I):
One year of clerical experience including customer relations, giving and receiving information on a daily basis, and financial or statistical record-keeping.

Note: The level at which initial appointments to the class of Office Specialist are made, and advancement from the lower to the higher level of this class (Level I to Level II), are at the discretion of the appointing authority, providing the minimum qualification is met.

Note: If the word “experience” is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click or speak to someone in our office before the cut-off date listed in this notice.

Special Requirements

Ability to speak, read, and/or write fluently in a language other than English, or knowledge of the culture as certified by the Department of Personnel Services (fomerly the Department of Human Resources).

Where required, these special skills may be used in performing such tasks as the following:

1. Gives information by telephone or in person, regarding department services, in a language other than English, to persons whose understanding of English is limited.

2. Translates from written English, the regulations or ordinances, to a language other than English.

3. Translates to English, requests from the public, orally or in writing in a language other than standard English.

4. As assigned, assists other department employees by giving information and advice on problems involving relationships with persons of different language or cultural backgrounds.

Probationary Period

The probationary period for this classification is six (6) months.

Application and Testing Information
APPLICATION
Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply.
County of Sacramento

Department of Personnel Services

Employment Services Division

700 H Street, Room 4667

Sacramento, CA 95814

Phone (916) 874-5593; 7-1-1 California Relay Service

Email EmployOffice@Saccounty.net

Inter-Office Mail Code: 09-4667

www.SacCountyJobs.net

• Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date.
• Employment Services is not responsible for any issues or delays caused by an applicant’s computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
• Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date.
• Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.
• A resume may be included with your application, however it will not substitute for the information requested on the application.

SUPPLEMENTAL QUESTIONNAIRE
Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked “Supplemental Questions”. Please be descriptive in your response.
Note: Responses of “See Resume” or “See Application”, or copy and paste of work experience are not qualifying responses and will not be considered.

• Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant’s computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
• The supplemental questions are designed to elicit specific information regarding a candidate’s experience, education, and training. Responses should be consistent with the information on your application and are subject to verification.
• Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question.
• If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely.
• Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question.
• If you have no experience, write “no experience” for the appropriate question.
• For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted.
• If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate’s application and/or attachments will not be reviewed, therefore, a candidate’s responses to the questions should be accurate, thorough, detailed, and complete.

FORMULA RATE EXAMINATION (Weighted 100%)
All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination.
This examination will evaluate the relevance, level, recency, progression and quality of candidate’s education, training and experience. The candidate’s application or other materials will not be included in this examination. Therefore, the candidate’s responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job.
All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination.
FREQUENTLY ASKED QUESTIONS
Click here for Frequently Asked Questions (FAQ’s)
For information regarding County jobs:
www.saccountyjobs.net
Sacramento County is about enriching communities to thrive. We strive to create inclusive workplaces that reflect the communities we serve. We value and celebrate the unique perspectives, backgrounds, abilities, and diverse dimensions of our employees and residents. Through transparency, courage, innovation, and trust we are committed to advance equity and transformational change.

We are a proud equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process, please contact our Disability Compliance Office at or 916-874-7642, CA Relay 711.
EMPLOYEE BENEFITS

As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP).
GENERAL BENEFITS:
Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee’s job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net.
TEMPORARY POSITIONS:
Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions.
SALARY STEP INCREASES:
The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained.
PAY:
All employees are paid bi-weekly via direct deposit into the employee’s bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty.
VACATION:
Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days.
HOLIDAYS:
14.5 holidays per year as recognized.
SICK LEAVE:
Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit.
PARENTAL LEAVE:
Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee’s appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations.
TUITION REIMBURSEMENT:
Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement.
RETIREMENT:
Social Security and Sacramento County Employees’ Retirement System coverage.
HEALTH INSURANCE:
The County offers a variety of health plan design options to fit individual needs.
DENTAL INSURANCE:
The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee’s responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person.
LIFE INSURANCE:
The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction.
DEFERRED COMPENSATION:
The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal.
EMPLOYEE ASSISTANCE PROGRAM:
The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as:

• Legal Advice/Difficult Decisions
• Marriage or Family Relationships
• Financial or Credit Worries/Elder Care
• Alcohol and Drug Abuse

WELLNESS INCENTIVE PROGRAM:
The County will recognize and award time off to eligible employees who maintain an excellent attendance record.
FLEXIBLE SPENDING ACCOUNT:
The County offers regular employees two separate Flexible Spending Accounts (FSA’s). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses.

• DEPENDENT CARE REIMBURSEMENT ACCOUNT:
  Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working.
• MEDICAL REIMBURSEMENT ACCOUNT:
  The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan.

WORKERS’ COMPENSATION:
In case of injury while on the job, each employee is protected under the Workers’ Compensation laws of California.
SACRAMENTO CREDIT UNION:
The credit union offers loan facilities and systematic saving plans through payroll deduction.
SELECTION AND PLACEMENT

Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age.
Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations.
MINIMUM QUALIFICATIONS:
Please read carefully the “Minimum Qualifications” section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification.

“Experience” means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.
PROMOTIONAL EXAMINATIONS:
If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications.
OPEN EXAMINATIONS:
Any person who meets the minimum qualifications may apply.
CONTINUOUS FILING EXAMINATIONS:
Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received.
ELIGIBLE LISTS:
Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists.
EXAMINATION RATINGS:
Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director.
APPEAL PROCESS:
Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination.

Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate.
FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs):
OTHER INFORMATION

VETERAN’S PREFERENCE:
Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran’s score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran’s name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran’s preference for certification purposes.

“Disabled Veteran” means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran’s preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service.
Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran’s status on or before the final filing date for the examination. For purpose of this rule “reserve” status does not constitute active duty.
CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT:
As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment.
CONFLICT OF INTEREST CODE:
Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest.
CONCURRENT EMPLOYMENT:
No employee may concurrently occupy more than one County position.
SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION):
Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that:

Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and
The certification of eligibles who possess special skills have been approved by the Civil Service Commission.
PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING:
The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant.
DRIVER LICENSE:
Possession of a valid California Driver License may be required for some positions.
PROBATIONARY PERIOD:
Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months.
AGENCY SHOP/FAIR SHARE FEE:
Some positions require, as a condition of continued employment, that the person either:
1. Become a union member;
2. Pay a fair share fee to the union; or,
3. Meet specific requirements under which an equivalent amount must be paid to a charity.
FINGERPRINTING AND CRIMINAL RECORD CHECKS:
Fingerprinting and criminal record checks are required for some positions.
01

The following Supplemental Questionnaire is the Civil Service Exam for this position and will be used to determine your exam score.
Note: The Supplemental Questionnaire and the Application are administered as two separate documents. The Application is used only to determine if the minimum qualifications are met; and the Supplemental Questionnaire will be used to determine your exam score.
In order to receive every consideration in the selection process, you must complete all questions with concise but detailed answers and provide all requested information. Each answer will be scored separately. References such as ‘See Resume’ as a response will not be scored.
By continuing in the exam process, you are certifying that all information provided in the Supplemental Questionnaire is true to the best of your knowledge.

• I have read and understood the above instructions as well as those outlined in the job announcement.

02

The minimum qualifications for Office Specialist Level I are as follows:
Any combination of education, training, and experience likely to provide the required knowledge and abilities for this class as described on the job announcement. Typical ways include:
One year of clerical experience including:

• Customer relations
• Giving and receiving information on a daily basis, and
• Financial or statistical record-keeping.

Please ensure the duties above as well as other duties performed are detailed in the work experience listed on your application

• I meet the minimum qualifications for this position as listed above and I have detailed my work experience on my application.
• I do not meet the minimum qualifications for this position as listed above.

03

Select the one box that best describes your highest level of completed education that would provide you with the required knowledge and abilities for this class.

Note: If you are using education to assist you in meeting the minimum qualifications, please ensure that a copy of your transcripts are attached to your application. For guidelines on submitting acceptable proof of educational requirements, please click or speak to someone in our office before the cut-off date.

• None
• At least 3 but less than 15 semester/quarter equivalent units
• 15 but less than 30 semester/quarter equivalent units; Or an applicable Certificate
• 30 but less than 45 semester/quarter equivalent units
• 45 but less than 60 semester/quarter equivalent units
• 60 or more semester/quarter equivalent units OR an associate degree or higher

04

Indicate your degree, major, and minor if applicable. If you have not earned a degree, indicate your major and the semester/quarter equivalent hours completed.

If you do not have any applicable education please type “None.”
05

Provided you are reachable on the eligible list, your responses to this Supplemental Questionnaire may be reviewed by potential employers as the initial step of the interview process. Upon interview, you may also be required to substantiate the responses you have provided.

• I have read and understood the above information.

06

Select the one box that best describes your paid clerical experience which includes customer relations, giving, and receiving information on a daily basis. If you worked part-time, calculate the hours (173.6 hours = 21.7 days = one work month).

• None
• Less than one year of experience
• One year but less than three years of experience
• Three years but less than five years of experience
• Five or more years of experience

07

Select all boxes that best identify one or more years of paid experience in the working environment where you were responsible for giving and receiving information on a daily basis.

• None
• Business Office
• Public Counter/Reception
• Cashier
• Retail
• Food Service
• Internet Sales
• Marketing
• Call Center
• Other

08

Select all the boxes that best describe the paid clerical duties you have performed for one or more years on a regular and recurring basis.

• None
• Greet, direct, and redirect customers
• Gather information from customers over the phone or in person
• Dispense/receive paperwork and checks for completeness
• Record details of inquiries, comments and complaints, and action taken
• Schedule internal/external customers for appointments, meetings, classes, etc.
• Assist customers with online processes

09

Select the one box that best describes your paid experience in an office/professional working environment explaining policies, procedures, codes, laws, ordinances, technical terminology, and/or legal documents to internal and/or external customers.

• None
• Occasionally answer routine questions related to policies, procedures, codes, laws, ordinances, technical terminology, and/or legal documents
• Answering routine questions related to policies, procedures, codes, laws, ordinances, technical terminology, and/or legal documents is a regular and recurring job duty
• Explain policies, procedures, codes, laws, ordinances, technical terminology, and/or legal documents which require occasional research
• Explain policies, procedures, codes, laws, ordinances, technical terminology, and/or legal documents which requires extensive research

10

Select the one box that best describes your experience handling confrontational situations involving hostile or irate customers in an office/professional working environment.

• None
• Sometimes Performed: Part of my job but not a primary function (Performed at least 10% but less than 30% of the time)
• Moderately Performed: Occasional but important function of my job (Performed 30% but less than 50% of the time)
• Extensively Performed: Regular function of my job (Performed 50% or more of the time)

11

Select all the boxes that best indicate the written correspondence/documents that you have the responsibility for composing and proofreading on a regular and recurring basis for one or more years in an office/professional working environment.

• None
• Create letters, memos, documents using templates
• Create letter/memos from scratch or notes
• Create document template for office use
• Create Reports
• Responding to emails from co-workers and internal/external customers
• Create legal or confidential documents
• Other applicable written correspondence/documents

12

Select the one box that best describes your paid financial and/or statistical record-keeping experience. If you worked part-time, calculate the hours (173.6 hours= 21.7 days = one work month).

• None
• Less than 1 year of experience
• 1 year but less than 2 years of experience
• 2 years but less than 3 years of experience
• 3 years but less than 4 years of experience
• 4 years but less than 5 years of experience
• 5 or more years of experience

13

Select all boxes that best describe your paid financial and/or statistical recordkeeping experience that you have performed on a regular and recurring basis for one or more years.

• None
• Enter data/information manually or into a computer program to maintain accurate records
• Gather data to be used by others for statistical recordkeeping
• Monitor and update statistical data in order to store data and compile statistics
• Review and analyze statistical data to develop reports
• Research, review, and compute accounts/transactions and have the authority to make adjustments after verification of information
• Verify, enter, and compute data to be routed for further processing

14

Select the one box that identifies your proficiency using Microsoft Excel or comparable software to execute your paid duties in a working environment. Upon interview, you may be required to demonstrate your proficiency using Microsoft Excel.

• None
• Basic: Data entry; inputting data to create simple reports; using and creating simple formulas; etc.
• Intermediate: All of the basic functions as well as using complex formulas; using macros; creating spreadsheets/worksheets; etc.
• Advanced: All of the intermediate functions as well as creating macros; creating complex spreadsheets; extracting data from multiple sources and worksheets; creating charts and graphs; etc.

15

Select the one box that best describes the length of time you have been at the proficiency level using Microsoft Excel or comparable software as indicated in your selection in Question #14.

• None
• Less than 1 year of experience
• 1 year but less than 2 years of experience
• 2 years but less than 3 years of experience
• 3 years but less than 4 years of experience
• 4 years but less than 5 years of experience
• 5 or more years of experience

16

Select the one box that best identifies your proficiency using Microsoft Word or comparable software to execute your paid duties in a working environment. Upon interview, you may be required to demonstrate your proficiency using Microsoft Word.

• None
• Basic: Opening, creating, and saving simple documents; using form letters/templates (not creating); cutting and pasting; etc.
• Intermediate: All of the basic functions as well as creating form letter templates; creating and using styles; cutting and pasting from unlike data sources; etc.
• Advanced: All of the intermediate functions as well as creating macros; creating multiple section breaks with different page numbers; creating automatic table of contents; linking multiple documents; creating columns; embedding images and objects; etc.

17

Select the one box that best describes the length of time you have been at the proficiency level using Microsoft Word or comparable software as indicated in your selection in Question #16.

• None
• Less than 1 year of experience
• 1 year but less than 2 years of experience
• 2 years but less than 3 years of experience
• 3 years but less than 4 years of experience
• 4 years but less than 5 years of experience
• 5 or more years of experience

18

Select all the boxes that indicate the software that you have used on a regular and recurring basis for at least one year or more. Upon interview, you may be required to demonstrate your proficiency.

• None
• Microsoft Access or similar software
• Microsoft Outlook or similar software
• Enterprise Resource Planning software (SAP, Compass, PeopleSoft, etc.)
• Proprietary software or other applicable software
• File Management software (e.g., Kofax, FileNet, Microsoft Office File Explorer, etc.)
• Video Conferencing Software (Microsoft Teams, Skype, Zoom, BlueJeans, GoToMeeting, etc.)
• Adobe Acrobat Read/Write

19

Describe in detail your experience that qualifies you for the position of Office Specialist Level I/II with the County of Sacramento and supports and further clarifies the experience you selected in response to the prior supplemental questions. Also include the following information:

• Employer, dates of employment, and your job title. If you have held multiple positions with the same company, please separate your information
• Detail your experience in the areas of customer relations, giving and receiving information on a daily basis, and financial or statistical recordkeeping. Ensure this information is also detailed on your application
• Indicate if you have worked in a call center and include the volume of daily calls you received
• Computer software used to execute your paid experience. Any computer software training/classes you have taken within the last 10 years

If you have no relevant experience, type “None.”
20

Identify the computer software and detail the duties performed outside of a paid working environment which demonstrate your level of proficiency using the software. This should be software that you use on a regular and recurring basis.

If you do not have any applicable experience please type “None.”
21

Optional Experience:

Some positions within multiple County departments require that you type from clear copy accurately at a rate of not less than 35 net words per minute. If you are interested in one of these positions, you must attach a copy of your valid typing certificate with your application. Please click to obtain information regarding the County of Sacramento’s requirements for a valid typing certificate.

Do you possess a valid typing certificate (35 words or greater) issued within the last 5 years?

• Yes
• No
• I do not wish to be considered for this type of position

22

Do you have the ability to fluently and effectively communicate (speak, read, and/or write) in one or more of the languages listed below, or do you have overall knowledge of the African American and/or Native American culture; its community resources and an understanding of the social, economic and educational problems/issues generally experienced by members of those communities and want to be considered for a position using those skills? Check all box(s) that apply.

• None
• African American Culture
• Arabic Language and Middle Eastern Culture
• Armenian Language and Culture
• ASL/American Sign Language
• Burmese Language and Culture
• Cambodian Language and Culture
• Chinese Language and Culture
• Farsi Language and Persian Culture
• Hmong Language and Culture
• Japanese Language and Culture
• Korean Language and Culture
• Lao Language and Culture
• Mien Language and Culture
• Native American Culture
• Punjabi Language and East Indian Culture
• Russian Language and Culture
• Spanish Language and Latin Culture
• Tagalog Language and Filipino Culture
• Ukrainian Language and Culture
• Vietnamese Language and Culture

23

If you would like to be considered for a position using a language and/or culture skill, and have not already been tested, you may be tested for such a skill at a future date. This testing would assess items such as: reading and translating written material; knowledge of customs, tradition, culture and history; ability to communicate effectively; familiarity with colloquialisms and dialects; and social, economic, and educational issues related to the culture.

Please check the one box that best describes your testing and/or certification status in a language other than English or knowledge of another culture.

• Yes, I would like to be tested
• No, I would not like to be tested
• I am already certified by the County of Sacramento

24

If you checked that you are already certified by the County of Sacramento, type the language(s) and culture(s) you are certified in and the approximate date(s) that you were tested. Information given will be subject to verification. If you did not select that you have already been certified, please type “None.”
25

The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment must pass a drug test administered by the County and at no cost to the applicant.

I understand, if offered conditional employment, I will be subject to a drug test administered by the County as described in Sacramento County Personnel Ordinance Section 2.78.030.

• Yes
• No

26

Select the one box that best describes whether you have attended a career fair and/or job event where you have interacted with representatives from Sacramento County.

• Attended in the last one (1) – three (3) months
• Attended in the last four (4) – six (6) months
• Attended in the last seven (7) months – one (1) year
• Attended an event more than one (1) year ago
• Have attended a career fair and/or job event but did not interact with Sacramento County representatives
• Have not attended a career fair and/or job event

27

List the following for the career fair and/or job event you attended:

• Name of event
• Location of event
• Month and year of event

If you have not attended an event where you interacted with representatives from Sacramento County, please type “None”.
Required Question