OUTREACH AND COMMUNITY HEALTH WORKER

Job Type: Location Type: Not Specified

 

About the Role

Hamilton-Madison House (HMH) is the leading provider of behavioral health services for New York City’s Asian community and the second largest provider in the country. HMH serves nearly 1,000 community members through a comprehensive program model that understands and incorporates the strengths of individual cultures and addresses the stigma related to mental illness. Services range from psychological services; personalized recovery-oriented services for individuals with mental illness; recovery programming for addiction in six languages and seven dialects; supportive housing for people with mental health issues; and training and internship opportunities for graduate students in social work, mental health counseling, and psychology. Our team of over 40 full-time and 16 part-time staff speak Cantonese, Mandarin, Korean, Japanese, Vietnamese, and Cambodian.

The Outreach & Community Health Worker works closely with the Clinical Coordinator to advance community-based initiatives that expand access to mental health care and support services for the community. This role integrates traditional outreach with peer-informed approaches to reduce stigma, increase engagement, and strengthen pathways to culturally responsive care. The worker will identify barriers to services, promote cultural and linguistic responsiveness, and conduct targeted outreach across youth, adults, caregivers, and older adults. The position collaborates with community organizations, schools, healthcare partners, and faith based institutions to ensure mental health and peer support resources reach high need community members.

*This is a 1 year grant funded position

Key Responsibilities:

• Build and maintain relationships with community stakeholders such as schools, hospitals, mental health clinics, social services and housing staff, and faith-based organizations to facilitate referrals and enhance outreach.
• Conduct outreach to Asian Youth & Young Adults (A&YAs) and their families by attending community events, school meetings, and visiting local gathering places (e.g., grocery stores, civic group, nail salons).
• Assist in the development and execution of social media campaigns to reach potential clients and raise awareness about services.
• Provide education and training in the community for parents/guardians of A&YAs and extended family (as appropriate) during outreach.
• Maintaining records of outreach contacts and activities.
• Serve as the initial contact for patients seeking behavioral health services, work with supervisor to conduct pre-admission screenings and deliver health related social needs (HRSN) with patients & families.
• Facilitation of referrals to community-based services for further support when needed.
• Maintain collaborative and compliant documentation that meets HMH and regulatory requirements.
• Actively participate in interdisciplinary team meetings, clinical case conferences, and required trainings as appropriate.
• Other projects & assignments as directed by supervisor or designee.

Minimum Qualifications:

• Minimum Bachelor’s level in a social service discipline and 2 years of experience in the related field
• Bilingual fluency required, with a preference for proficiency in Mandarin/Cantonese.
• Demonstrated cultural proficiency and experience working with diverse communities, especially in urban, underserved areas.
• Experience working with Asian Youth & Young Adults (A&YAs) and their families.
• In-depth knowledge of Lower East Side community resources and mental health service providers.
• Strong interpersonal, written, and verbal communication skills.
• Commitment to racial and social justice, with an understanding of equity issues in healthcare.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and electronic medical records (EMR) software; willingness to learn new systems as needed.

Compensation: $26.50 per hour

Hours: Monday to Friday, 37.5 hours/week

Excellent benefits including medical, dental, and vision insurance, 15 vacation days, 12 sick days, 3 personal days, and 12 paid agency-wide holidays.annually

Hamilton-Madison House is an Equal Opportunity Employer