People Experiences Project Manager

Job Type: Location Type: Remote: open to residents of any country

 

Job Description:

Location: This role is eligible for remote work in eligible US locations, or can be based out of our offices in New York City, NY; San Mateo, CA; or San Francisco, CA.

About Rakuten International

Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.

Job Summary:

Reporting to the Sr. Manager, People Experiences, the People Experiences Project Manager will support program awareness, assess local specific needs and help enhance overall engagement for the People Experiences programs and initiatives; doing so through internal operations enhancements, functional and stakeholder partnership, and will provide key program insights, creative solutioning and process optimization.

This is an exciting opportunity for someone passionate about a people-first culture, with a strong interest in human resources, operations, data analytics and analysis and cross-team collaboration to gain hands-on experience in a dynamic, and globally connected environment.

The People Experiences Project Manager will have the opportunity to grow their expertise in engagement, people operations, creative and strategic thinking.

Key Responsibilities:

• Lead with the day-to-day and execution of key PEx projects and initiatives.
• Lead departmental data projects; produce reports, analyze program effectiveness and suggest actionable opportunities
• Partner with HR operations, HRIS and global COE’s respective to project deliverables.
• Collaborate with People Experiences internal partners to strategically incorporate PEx initiative into functional and business opportunities
• Present regularly on PEx programs and initiatives to increase awareness and engagement within designated target markets
• Partner with respective cross-functional teams to support employee programs, like but not limited to, onboarding, ESG, Facilities, GTMI (Diversity and Inclusion & Learning and Development), Talent Acquisition.
• Implement strategies to improve employee satisfaction and retention through PEx programs and initiatives.
• Develop and facilitate PEx program engagements: training sessions, workshops, and team-building activities.
• Vet, design and execute ad hoc team/business partnership requests surrounding employee engagement.
• Provide guidance and mentorship to coordinators and senior coordinators.
• Lead inquiries and guidance for Employee Committees on as needed basis
• Manage day-to-day vendor relationships to support project deliverables
• Communications Management – Lead communications projects and suggest enhancements for departmental communication processes supporting local and global considerations across platforms like but not limited to email, R-Space, slack, creative assets, presentations

Qualifications:

• Independently driven with ability to manage tasks, workflows and projects respective to priority to support people-centered outcome
• Ability to comfortably communicate with wide-range of stakeholders
• Strong organizational skills (planning and prioritizing) and follow-through
• Critical thinker with interest in creative solutions
• Ability to work both independently and collaboratively in a cross-functional team environment, manage multiple priorities effectively, and coordinate across time zones while fostering a culture of inclusion and respect.
• Excellent written and verbal communication skills

Minimum Requirements:

• A Bachelor’s degree and a min of 5 years of relevant experience and/or education in any of: Psychology, Human Resources, Operations, Project Management or a related people engagement-oriented field; or 3 years with a Master’s degree; or equivalent work experience.
• 5+ years project manager experience, including experience with project planning, execution, and monitoring (Monday.com experience is a plus)
• 3+ years HR operations experience
• Proficiency in Microsoft Office (especially Excel and PowerPoint), Slack and/or Teams
• Experience working in a global or multinational organization is a plus

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Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance – Only be satisfied with complete success – Kaizen
Passionately Professional – Take an uncompromising approach to your work and be determined to be the best
Hypothesize – Practice – Validate – Shikumika – Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction – The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! – Always be conscious of time – take charge, set clear goals, and engage your team

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.

USD $65,529.00 – $112,644.00 annually