Pool Supervisor

Industry:

Company: Four Seasons Hotels Limited

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
A secluded oceanfront retreat on Hawaii’s last unspoiled island. On the southeastern coast of the pristine island of Lanai, our five-star, five-diamond resort sits just a moment away from many of the most scenic spots, best reached by foot or 4-by-4, and where the Hawaii found in vintage postcards comes vibrantly to life. Spend your days lounging by our lagoon-style pools, strolling our botanical gardens, reconnecting body and spirit at Hawanawana Spa, and savouring Japanese cuisine at cliff-side NOBU LANAI. From the rugged uplands to the aquatic sanctuary of Hulopoe Bay, the opportunities for adventure – and relaxation – are endless.

About the Role:

The Pool Supervisor plays a pivotal role in providing our guests with exception service at our pools by doing the following:

1. Guest Service Excellence: Ensure all guests at the pool area receive attentive, personalized service, responding promptly to any inquiries, requests, or issues.
2. Staff Supervision: Oversee and schedule pool attendants, servers, and other team members, ensuring they are well-trained and deliver consistent service standards.
3. Safety and Cleanliness: Maintain high standards of cleanliness and safety around the pool area, including pool decks, lounge chairs, cabanas, and surrounding amenities.
4. Pool Maintenance Coordination: Work closely with engineering and maintenance teams to ensure the pool, pool equipment, and water quality meet resort standards.
5. Inventory Management: Monitor and manage inventory levels of pool towels, amenities, beverages, and other supplies to meet guest demand.
6. Poolside Food & Beverage Service: Oversee poolside food and beverage service, coordinating with the F&B team to ensure timely and high-quality service for guests.
7. Complaint Resolution: Handle guest complaints effectively and efficiently, ensuring swift resolution and maintaining high guest satisfaction.
8. Training and Development: Mentor and train poolside staff on resort standards, guest service protocols, and health and safety regulations.
9. Daily Reporting: Maintain accurate records of daily activities, guest feedback, inventory usage, and any incidents, reporting to management as required.

Let me know if you’d like more detail on any of these!

Four Seasons Resort Lanai
Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory. The Resort was recognized at the #1 hotel in Hawaii in 2024 Conde Nast Traveler’s Reader’s Choice Awards.

Learn more about what it’s like to work at Four Seasons Resorts Lana’i, visit us:

Twitter: https://twitter.com/FSLanai

Facebook: https://www.facebook.com/FourSeasonsResortsLanai

Instagram: https://www.instagram.com/fslanai/

Four Seasons Hotels & Resorts

Four Seasons has been on FORTUNE magazine’s ‘100 Best Companies to Work For’ every year since 1998… Come and find out why! With over 100 hotels in over 40 countries, Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service.

Learn more about what it’s like to work at Four Seasons, visit us:

Website: http://jobs.fourseasons.com/

LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts

Facebook: https://www.facebook.com/FourSeasonsJobs

Twitter: https://www.twitter.com/FourSeasonsJobs

What to Expect

• Hourly Pay: $25.50-$26.75
• Competitive Salary & Wages
• Competitive Benefits
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Employee Recognition Programs

We look forward to receiving your application, mahalo!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website – https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf