Program Coordinator

Location Type: On-site

 

Job Profile:
Student Support Specialist 1

Job Family:
Student Support Services

Time Type:
Full time

Max Pay – Depends on experience:
$52,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:
Associate’s degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Connects students to a variety of academic, professional, and personal support services to enhance their academic skills and increase persistence and graduation rates.

Job Description:

Description:

Under general direction from Student Services Manager, provide program services to the international students enrolled in Global Launch programs at the ASU Tempe campus, ensuring that the identified goals and objectives of the programs are accomplished in accordance with established priorities, standards of quality and customer service

Position Salary Range:

$47,000-$52,000 per year; DOE

Essential Duties:

Pathways Program Coordination: (75%)

• Lead Pathways NSR and CSR planning and execution
• Coordinate pre-arrival onboarding and first-week attendance follow-up
• Advise Pathways and Earned Pathways students post-start
• Develop and track Earned Pathways academic plans
• Monitor midterms, probation cases, and students of concern
• Supervise Success Coach outreach and engagement initiatives
• Maintain Pathways transfer tracking and admissions readiness
• Support sponsored Pathways students with reports and communication
• Coordinate orientation, compliance, and DSO-related tasks for PW program
• Completes advising tasks related to Pathway sponsored students issues related to financial guarantees, health insurance, and other related tasks.
• Review and customize course maps for PWs students depending on their major
• Work with GL team to update annual PW budgets and program costs for PW activities, PW website and agents
• Advises assigned students and maintains records; updates team members on student issues. Prioritizes student success and retention.
• Responds to Global Launch student questions or issues through various channels such as meetings via Zoom or in-person, email, phone, and social media.
• Under the supervision of the Senior Immigration Advisor, will be trained on immigration related advising
• Global Launch Programs Coordination: (25%)
  • Serves as primary point person for Global Launch for ASU Housing and issues related to student housing for any Global Launch student.
  • Supports New and Continuing registrations for other Global Launch programs
  • Assists with Group and Special Programs under the direction of the Student Services Manager. Drafts and tracks communication with internal and external stakeholders as it relates to Group and Special Programs.

Desired Qualifications:

• Experience working with international students including English language learners with varying proficiency.
• Experience working or living abroad
• Evidence of fluency in at least one or more of the following languages: Japanese, Arabic, Mandarin, Korean, Spanish
• Experience providing customer service in a higher education environment.
• Experience with student success and advising.
• Familiarity with processes related to F-1 students and SEVIS
• Experience in building effective and lasting relationships with internal and external stakeholders
• Experience with Salesforce, PeopleSoft, or other CRM, Slack, Microsoft Bookings, Canvas LMS. Airtable, Adobe
• Experience working in a fast-paced supportive team environment.
• Evidence of high quality work that requires attention to detail and organization
• Familiarity with ASU systems and programs.
• Evidence of strong written and verbal communication skills, including ability to present before groups of students

Working Environment:

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse
• Frequently required to stand for varying lengths of time and walk moderate distances to perform work
• Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts
• Flexible work arrangement options are available based on job duties and department approval

Department Statement:

As leaders in English language training and international education, Global Launch provides an environment where your contributions make a direct impact on our students, partners and stakeholders. Join us in inspiring international students, educators, and leaders to change their lives and the world as we provide academic preparation, language training and professional skills development. Global Launch is filled with people who contribute to and achieve our goals, are ambitious and innovative, value diversity, and continually seek to serve each other and our learners. If you wish to work in a globally-minded department where you will be valued for the skills you bring and be challenged to apply your abilities in new ways, consider joining our team!

Driving Requirement:
Driving is not required for this position.

Location:
Campus: Tempe

Funding:
No Federal Funding

Instructions to Apply:

Current Employees and Students should apply directly within Workday using the Jobs Hub. Use this link and log in using SSO:
https://www.myworkday.com/asu/d/inst/1$9925/9925$17746.htmld

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

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Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.