Regional Support Manager – SNOWFRUIT

Location Type: On-site

 

Who are we:

We are part of the Wonderfield Group which includes the YO! Taiko, Bento, AFC Sushi, and SNOWFOX/SNOWFRUIT brands – we operate more than 1500 kiosks, and 60 restaurants, our grab-and-go sushi is available in over 3,700 locations and we have 50 major retail partners. Our key markets are the USA, Canada, and the UK with additional geographic presence in Europe and Australia. Our JFE Franchising, Inc. brands are:

SNOWFOX – the franchisor of over 1,000 full-service sushi kiosks in 25 states throughout the continental U.S., Hawaii, and Alaska.

SNOWFRUIT – the franchisor of over 1,000 fresh cut fruit and vegetables throughout the U.S. – Refreshingly, Crips and Flavorful!

Our Purpose:

We Believe in Better Food for Everyone, The Japanese Way…

We continue to capitalize on consumer trends, spearheading category growth by bringing our proposition to more people around the world across more channels, in more locations, on more occasions, and in more innovative ways. We are committed to purposeful progress and profit for the benefit of our people, our communities, and our planet and we have a clear ESG strategy that delivers progress against nine UN sustainability development goals.

Our Values:

Own it

We are accountable and make no excuses – We always look to improve. We take the initiative and are courageous and confident.

Care about it

We do the right thing, avoiding unnecessary shortcuts- We act with integrity and respect our communities, people, and our planet.

Make it Exceptional

We build relationships and make people smile- We say thank you – We’re positive and kind

Win Together

We’re open-minded and inclusive. We communicate clearly. We take time to look out for others and celebrate the good stuff.

Overview of the role:

The Regional Support Manager is responsible for overseeing the operations of our franchised locations in their assigned region and ensuring regulatory compliance. You will be responsible for managing daily operations to achieve business goals and maximize profitability. You will also be responsible for setting performance objectives, evaluating and optimizing operational performance, ensuring regulatory and company standards are upheld, and preparing operations and financial reports. A high performing Regional Support Manager should be able to perform efficiently in a high-pressure environment and demonstrate excellent problem-solving and decision-making skills.

3 Best Things about the job
• Drive the launch and consistent execution of the company’s culinary standards, quality control, processes, and procedures.
• You will ensure your area of responsibility meets and exceeds the expectations of our business objectives and contributes to our company’s success.
• Building a relationship of trust with our partners and working together towards goals

Key Accountabilities:
• Overseeing daily operations and setting performance objectives.
• Lead menu/recipe development and product improvement designed to positively impact the overall guest satisfaction.
• Ensure Health and safety procedures are followed to both brand and retailer standard throughout the partnership.
• Planning, evaluating, and optimizing operations to be efficient and cost-effective.
• Ensuring company standards and procedures are followed.
• Must adhere to the planogram and are giving great customer service when necessary.
• Supporting store franchisees and acting as a primary resource.
• Address potential and current problems and suggest prompt solutions.
• Effectively manage the costs within your region, to ensure budgets are achieved.
• Maintain a positive, professional, and motivating work environment.
• Ensure 100% completion on Safety Culture Logs.
• Travel and support other regions when needed, such as for new store openings.
• Provide a weekly summary of your division, celebrate wins and look for ways to improve.

Please note a minimum of 40 hours per week is required. Due to the 7-day nature of our operation, some weekend work may be required, however you will manage your own schedule according to the business needs.

Please note: Overnight travel required (up to 50%) by land and/or air for the purpose of regional support.

What you’ll need:
• Previous leadership experience is preferred, but other areas of experience will be considered.
• Understanding of store operations.
• Planning, evaluating, and optimizing operations to be efficient and cost-effective.
• Ensuring products and services comply with regulatory and quality standards.
• Ensuring company standards and procedures are followed.
• Strong organizational skills with a problem-solving attitude.
• Outstanding communication and people skills.
• Excellent written and verbal communication skills.
• Ability to multitask and work efficiently under pressure.
• Strong ethical leadership abilities.
• Able to bring an element of excitement to the role and pass this on to the teams managed.

What’s in it for you?

• We’re committed to building inclusive Teams and giving our people the opportunity to grow their careers alongside us
• Employer Paid Health Insurance: Medical, Dental, Vision, and Life Insurance
• 401 (K) Profit Sharing Plan
• Hybrid work environment
• Paid Time Off (PTO) & 13 Paid Holidays
• Fitness stipend
• Book allowance
• Tuition reimbursement and professional development assistance
• Training/Advancement Opportunities

JFE Franchising, Inc. is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.