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Part-time

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Company: Casa Madera

Where The Sand Meets The Sea…When you first step into Casa Madera, you immediately recognize something inherently inviting. Time slows as you dip into a warm, immersive experience that revolves around the ubiquitous tradition of celebrating each meal. You’ll gather around tables that are home to chef-driven selections that draw from the rich culinary traditions of Mexican coastal cuisine refined by French technique and Japanese precision.
Casa Madera is a high-energy, fine-dining concept from hospitality group Noble 33, located in both West Hollywood and Toronto.

Reports To: GM

Position Overview

As a Reservationist at Noble 33, you will serve as the first point of contact for guests, setting the tone for their experience. This role requires exceptional communication skills, a warm demeanor, and an unwavering commitment to hospitality. You will manage reservations efficiently while embodying our core values of empathy, humility, and professionalism.

Key Responsibilities

Guest Interaction:

  • Act as a welcoming ambassador for Noble 33, ensuring every interaction reflects respect and kindness.
  • Handle reservation inquiries with attentiveness and enthusiasm via phone, email, and online booking platforms.
  • Provide personalized recommendations based on guests’ preferences, offering insight into the restaurant’s menu, ambiance, and special events.
  • Manage guest expectations with tact and discretion, including accommodating special requests and dietary needs.

Reservation Management:

  • Utilize reservation platforms (e.g., OpenTable, SevenRooms) to manage bookings, cancellations, and waitlists efficiently.
  • Monitor and optimize table assignments to maximize guest satisfaction and operational flow.
  • Confirm reservations in a timely manner and communicate policies such as cancellation or late-arrival procedures.

Communication and Collaboration:

  • Liaise with front-of-house and management teams to ensure a seamless guest experience.
  • Communicate guest feedback, special requirements, or noteworthy details to relevant team members.
  • Maintain an open, solution-oriented mindset when addressing challenges or conflicts.

Professional Etiquette:

  • Exhibit humility and grace under pressure, maintaining poise during peak hours or high-stress situations.
  • Uphold proper phone, email, and in-person etiquette, ensuring all communication aligns with Noble 33’s standards.
  • Adhere to privacy standards, safeguarding sensitive guest information.

Administrative Duties:

  • Maintain accurate records of reservations and guest profiles.
  • Assist with reporting or analysis as requested by management.
  • Participate in training programs to enhance knowledge of Noble 33’s venues, policies, and service standards.

Qualifications

  • Prior experience in a reservations, concierge, or hospitality role preferred.
  • Strong interpersonal and communication skills, with fluency in English (additional languages are a plus).
  • Proficiency in reservation software (e.g., OpenTable, SevenRooms) and basic office applications.
  • A genuine passion for hospitality and a commitment to providing exceptional guest experiences.
  • Exceptional organizational skills and attention to detail.
  • A collaborative spirit and ability to work effectively within a team-oriented environment.

Core Values

At Noble 33, we prioritize empathy, respect, humility, and kindness in every aspect of our work. As a Reservationist, you will play a vital role in upholding these principles, fostering an environment of mutual care and exceptional service.

Benefits

  • Competitive compensation and opportunities for growth within the Noble 33 family.
  • Employee discounts at Noble 33 venues.
  • Access to training and professional development programs.
  • A supportive, inclusive workplace culture that values your well-being.
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