Reservations Manager

Job Type: Location Type: Remote: open to residents of any country

 

As a Reservations Manager, you are responsible for driving guest experience and revenue across the West Coast region by managing reservation operations for multiple Zuma locations. This role is responsible for executing day-to-day reservations processes, optimizing booking flow, ensuring accurate communication with restaurant teams, and developing a high-performing reservations team. The role combines operational excellence, service standards, and data-driven decision-making to deliver a seamless pre-arrival experience.

Zuma is a contemporary Japanese restaurant collection, inspired by the dynamic Izakaya dining style. Our global collection includes four venues across North America’s most iconic cities: Miami, New York, Las Vegas, and Boston. Our venues are icons in each of their hospitality landscapes, demonstrating our commitment to excellence and to elevating our guest experiences. Zuma in proud to be part of the Azumi collection.

Life at Zuma

At Zuma, we’re more than a restaurant – we’re a vibrant community fuelled by the energy that flows from our Robata grills, guided by our core values:

Honor the Mastery – we celebrate every detail, always striving for perfection – putting pride in everything we do

Do Unto Others – we support each other to be at our best, treating every team member and guest with warmth and openness

Embrace the Energy – we bring passion and positivity to everything we do

Main Duties

Your key responsibilities will include:

• Manage the daily operations of the reservations hub, supporting multiple West Coast locations
• Ensure all reservations are handled in line with Zuma service standards and regional capacity strategies
• Maintain accurate table availability and ensure timely updates to the booking systems across all assigned outlets
• Monitor guest communication channels (phone, email, online platforms), ensuring prompt and professional responses to inquiries and requests
• Train and support reservations team members on proper etiquette, system use, and handling of VIP bookings and special requests
• Collaborate with each restaurant’s management and floor teams to align booking strategy with operational flow and guest experience goals
• Track and analyze reservations data to identify booking patterns, demand trends, and opportunities for yield optimization
• Develop and maintain strong knowledge of each outlet’s layout, menu, peak periods, and special events to make informed booking decisions

What We Look For

Our ideal candidate embodies our values and the following:

• A genuine love for culinary experiences & a passion for Japanese cuisine
• A natural team player who is at home working in sync with a large team
• Naturally friendly, customer-oriented, and skilled at creating memorable dining experiences
• Minimum 3 years of experience in a high-volume reservations or call center environment, preferably within upscale dining or hospitality
• Experience handling reservations for multiple venues or regions is highly preferred
• Strong knowledge of booking systems such as SevenRooms, OpenTable, or Resy
• Proven ability to lead a team and maintain service standards across locations
• Ability to work flexible hours, including evenings, weekends, and holidays, as required

Benefits

We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.

As part of our team, you’ll enjoy:

• World-Class training, designed to inspire and educate
• Global opportunities, experience hospitality around the globe with our five incredible brands
• Health Benefits: Comprehensive Medical, Dental, and Vision insurance to ensure your well-being.
• Family Meals are shared daily
• Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition
• Staff discount, enjoy exclusive discounts across the Azumi group, worldwide!

Our Commitment to Inclusivity

We are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let one of our Talent Acquisition team know.

Ready to create some magic? Join us and bring your talent to a team that’s elevating contemporary dining on a global stage.