Reservations – Reservations Supervisor – Full Time

Job Type: Location Type: On-site

 

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.

The Four Seasons Resort Hualalai is looking for a Reservations Supervisor who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Reservations Team has the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

WHAT YOU’LL DO

• Capture sales from in-coming reservations calls and coordinate details of each reservation.

• Run daily reports for Reservations department, operational departments, Sales & Marketing, General Manager & Department Head.

• Answer General Reservations e-mails, retrieve and distribute mail and process brochure requests.

• Handle guest complaints in accordance with Four Seasons policy.

• Process WRO, Trust, Internal Reservations, and FIT reservations.

• Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.

• Assist Reservation Managers with scheduling, overseeing daily tasks, managing team performance and coverage, as well as other managerial duties

• Oversees daily offline office duties such as PP In-box, Arr/ORS, Chat communication, and email inbox. Insures all offline duties are performed professionally and timely to standard and balances the team’s assignments to insure all members are capable of performing each function.

• Supports and coaches team to respond to glitches, questions, and challenging guests needs that foster stronger empowerment, trust, and business results.

• Capable of performing all roles within the office and coach others to meet standards.

• Manages the pre-arrival reservation communication and confirmation.

WHAT TO BRING

• Three to twelve months of previous Reservations and/or Front Office experience required or High-Volume Call Center.

• One to two years’ experience supervising and coaching a team within a professional work environment.

• Successful candidate must possess legal work authorization in United States

• Ability to accurately read and work with computer systems.

• Strong Customer Service skills

• Strong Leadership skills

• Preferred bilingual skills in reading, writing, and speaking additional language(s); Japanese highly desired

JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS:

• Hourly Rate: $30.15

• An on-site Physical Therapist

• 24-hour access to Indoor and Outdoor Gym

• Holiday, Vacation & Sick pay

• Robust Benefit Plan

• Company Match 401K Plan

• Laundered Employee Uniform

• Free employee meals prepared by the Four Seasons Culinary ‘Ohana

• Complimentary stays at Four Seasons Worldwide

• Training and Development Opportunities

• Employee Recognition Programs

Learn more about what it is like to work at Four Seasons Resort Hualālai, visit us:

Facebook: https://www.facebook.com/FourSeasonsResortHualalai

Instagram: https://www.instagram.com/fshualalai/

Twitter: https://twitter.com/FSHualalai

We look forward to receiving your application!

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website – https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf