Resort Coordinator

Job Type: Location Type: Not Specified

 

Job Description

As a Resort Coordinator, you will assist the General Manager with administrative duties that support general resort operations and help play a pivotal role in ensuring our resort operations run efficiently and our guests have an outstanding stay.

HGV offers outstanding Team Member travel discount programs and much more through Perks at Work, exclusive Go Hilton Travel, HGV Getaway, and RCI Travel, opening access to discounts at over 1500+ brands and resorts. Your daily work location unlocks your specific set of benefits.

Here’s why you’ll love it here – We offer an excellent benefits package to our full-time Team Members that include:

• Salary Range: $56,000 ~ $62,000 per year
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Program – enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities …and more!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Schedule Details:

This position typically follows a Monday through Friday schedule, generally from 8:00 AM to 5:00 PM with a 60-minute lunch period. Please note that exceptions may occur based on business needs.

Additional Responsibilities Include:

• Supports administrative related duties and processes.
• Where applicable, collects proper documents related to incidents occurring at the resort; captures relevant information into a database and keeps the General Manager and property leadership fully informed of progress and outcome.
• Responds to all inquiries (telephone, e-mail, etc.) delivers information requested and follows up where needed.
• Provides administrative support for recreation programs, including maintaining activity calendars, preparing promotional material (e.g. flyers, handouts and signage), and assisting with logistical arrangements for guest events and seasonal programs. Ensures timely communication and documentation related to program offerings. May assist during events as needed.
• Always provides outstanding guest/owner service including answering inquiries, providing information and general problem solving.
• Assists Food & Beverage department with obtaining event leads and basic intake.
• Arranges meetings on behalf of Resort Leadership; Documents and distributes minutes when in attendance or as requested and coordinates aspects of the Grand Impact Committee.
• Ensures all vendor inquiries are handled in a professional and expedient manner.
• Maintains Contracts/Service Agreements files and updates annually including Certificate of Insurance.
• Organizes all aspects of HOA meetings including but not limited to preparing notifications, arranging meeting location/space, coordinate translation where needed and any other requests by Resort Leadership or Association Management Services.
• Coordinates all aspects of VIP needs including amenities, arrival/departure needs, accommodations. Keeps the information current and communicate to Resort Leadership on all planned arrangements, follow up as needed.
• Maintains Office Supplies and Administrative Support including copiers, fax, mail distribution, etc.
• Assists operations within house notifications, emergency information and other requested communication.
• Assists with certain deliveries and receives purchases for various departments where applicable
• Completes all required Company trainings and compliance courses as assigned.
• Maintains Compliance records for various needs such as training.
• Provides analytics in regard to Qualtrix or Guest Feedback measurements, daily/weekly/monthly roll up as needed.
• Creates presentation decks or other media tools as requested by Resort Leadership.
• Become proficient in all related aspects that support the resorts such as Branding and Creative, Communication, Social Media standards, Brand Standards, etc.
• Works with Resort Leadership on Quality Assurance Measures to include inspections, waivers, brand standards
• Responds to owner/guest inquiries, concerns and ensures issues are resolved and not escalated.
• Perform other related duties as assigned.

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members.

To fulfill this role efficiently, you must possess the following minimum qualifications and experience:

• High School Diploma or equivalent
• Minimum 6-months of related experience, preferably in the hospitality industry.
• Outstanding organizational and multitasking skills.
• Ability to efficiently implement administrative processes and support resort operations.
• Proficiency with office software and tools, including Microsoft Office Suite.
• Ability to work collaboratively with a diverse team and independently as needed.
• Obtain Notary Public if not in possession upon hire.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Associate’s Degree/College Diploma/Cepeg
• Notary Public Commission, State of Hawaii
• Prior experience working in the hospitality industry
• Ability to proficiently translate in Japanese to English and vice versa to customers (speak, read, write).
• Basic knowledge of Hawaiian Culture

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.