Resort Manager

Job Type: Location Type: Not Specified

 

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Sensei Lāna’i, A Four Seasons Resort offers a luxurious adults-only wellness enclave on the secluded Hawaiian island of Lāna’i. Unmatched hospitality, reputable specialists and natural beauty combine to offer a completely customized experience to discover one’s greatest well-being. At the heart of it all is the Sensei Way, an evidence-led approach integrating healthy living practices into three simple paths – Move, Nourish and Rest. Guided by highly trained practitioners in areas such as exercise physiology, nutrition, stress management, yoga and mindfulness, each stay is unique – itineraries are comprised from a selection of wellness classes, spa treatments, a range of island activities and world-class golf and tennis facilities complemented by nourishing and delicious dining by Nobu. The resort’s 10 spa hales are luxurious, Japanese-inspired oases of calm, each one featuring an ofuro bathtub, infrared sauna, steam, indoor and outdoor showers, oversized massage tables, private plunge pools and cozy lounging areas.

About the role:

Join Sensei Lana’i, a Four Seasons Resort

The Resort Manager has the opportunity to shape our guest experience by providing exceptional knowledge and service in support of Sensei Lana’i, a Four Seasons Resort. This position is a true co-pilot and reports to the General Manager. They will be a member of the Resort Leadership team who collectively make key strategic and operational decisions for the Resort.

View of Property Needs

• An existing Hotel Manager (could be an external GM) who has demonstrated strong operational leadership and maturity
• Prior wellness-related programming experience would be a strong preference
• Responsible for total Sensei Lāna’i operations as well as support to the Sensei Wellness, Nobu, and Jozu Art Team partners
• Proven ability to ensure the delivery of highly personalized service throughout the resort
• A demonstrated ability to continuously innovate creative new wellness-oriented guest touchpoints – change must be constant and ever improving as owner expects to have something new in place on each visit to property.
• Able to lead the coordination of all refresh/ renovation activities – responsible for the coordination of other projects that are constantly ongoing. The RM acts as a project liaison between ownership, contractors and the projects team.
• Focus on maintaining an exceptionally high-quality product is crucial and the RM is accountable for ensuring Housekeeping and Engineering perform at the level required to maintain the resort product.

Leadership Requirements

General

• Strong Rooms Division background is required
• Interpersonal skills/savvy to effectively communicate with multiple high-profile stakeholders including complex Hotel Owners/Developers, Four Seasons Executives & Community Leaders.
• A decisive leader who can make fact-based decisions across multiple stakeholders with differing views
• Lead and relate to culinary management team in partnership with Nobu, who have a free-standing restaurant approach
• Ability to be highly flexible in a constantly changing operating environment including how the work is done as well as communication with our employees, guests and ownership.
• Capable of integrating and understanding island culture and history – creating strong community relations

People

• “Aloha spirit” – exude a warm and caring demeanor while embodying Four Seasons leadership values
• Ability to continually develop leadership team
• Ability to motivate and drive the team to deliver consistent results despite a challenging operating environment.
• Good understanding of Union environment and ability to partner with Director P&C on business/labor issues

Product

• Strong eye for product and service detail – as well as attention to product maintenance
• Heavy involvement in Capital Planning and a key stakeholder in all CAPEX projects
• Deep understanding of 5-star service mentality to deliver both AAA and Forbes top positions

Profit

• Plan and control monthly expenditure to maximize return for owner including coordination with Sensei Wellness
• Prepare annual budget for Sensei, with strong financial acumen to understand and drive financial performance.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website – https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf