Rooms Coordinator

Job Type: Location Type: Remote: open to residents of any country

 

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Sensei Lāna’i, A Four Seasons Resort offers a luxurious adults-only wellness enclave on the secluded Hawaiian island of Lāna’i. Unmatched hospitality, reputable specialists and natural beauty combine to offer a completely customized experience to discover one’s greatest well-being. At the heart of it all is the Sensei Way, an evidence-led approach integrating healthy living practices into three simple paths – Move, Nourish and Rest. Guided by highly trained practitioners in areas such as exercise physiology, nutrition, stress management, yoga and mindfulness, each stay is unique – itineraries are comprised from a selection of wellness classes, spa treatments, a range of island activities and world-class golf and tennis facilities complemented by nourishing and delicious dining by Nobu. The resort’s 10 spa hales are luxurious, Japanese-inspired oases of calm, each one featuring an ofuro bathtub, infrared sauna, steam, indoor and outdoor showers, oversized massage tables, private plunge pools and cozy lounging areas.

ROOMS COORDINATOR

Sensei Lāna’i, A Four Seasons Resort, is looking for a Rooms Coordinator who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams’ have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

WHAT YOU’LL DO

• Serve as the primary point of contact for guest inquiries and requests across phone, radio, and HotSos with professionalism and warmth.

• Support In-Room Dining, Housekeeping, and Engineering by managing requests, taking orders, making spa bookings, and offering recommendations based on guest needs.

• Handle all guest interactions with care, including special requests, complaint resolution, emergency response, and safety dispatching.

• Manage phone communications including routing, forwarding, wake-up calls, long-distance assistance, and screening no-information or do-not-disturb calls.

• Work as a support for guest itineraries and liaison to the Activities Assistant Manager

• Strategically block VIPs, suites, and high-rated guests up to two months out to optimize room usage and revenue.

• Manage early check-in, late check-out, and room queue operations, ensuring guest preferences are accommodated.

• Maintain balanced inventory in Opera, coordinate group placements, and resolve room assignment gaps during high occupancy.

• Utilize systems such as Opera, HotSos, Micros, Book4Time, Teams, and Rex to support daily operations, track guest requests, and log service tasks.

• Maintain weekly transportation trip logs, monitor faxes and wake-up calls, and ensure all phone and radio equipment is functioning properly.

• Assist with the PRP program and coordinate room readiness with related departments.

• Collaborate with Front Office, Guest Services, Housekeeping, and Engineering teams, stepping in to assist as needed.

• Take on additional projects or tasks assigned by the rooms leadership team while maintaining a professional and cooperative working style.

• And More!

WHAT TO BRING

• Successful candidate must possess legal work authorization in United States

• Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card

• Ability to stand for extended periods, lift up to 35 lbs, and push/pull as needed during shifts

• Weekend and Holiday availability required.

• Ability to accurately read and work with computer systems.

JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS:

• Hourly Rate: $28.04

• 100% Employer contributed Medical, Dental, and Vision benefits

• Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc.) as well as Paid Time Off & Holiday Pay

• Inclusive and diverse employee engagement & recognition events all year-round

• Complimentary stays and exclusive discounts at Four Seasons Worldwide

• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms

• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources

• Comprehensive learning and development programs to help you master your craft

• Energizing Employee Culture where you are encouraged to be your true self!

• And so much more!

We look forward to receiving your application!

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Learn more about what it’s like to work at Four Seasons Resorts Lana’i, visit us:

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Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website – https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf