Service Advisor

Job Type: Location Type: On-site

 

Job Type

Full-time

Description

Gresham, OR | Toyota | Lexus | Japanese brand | 2+ years experience required | Dealership experience preferred | High volume | Fixed ops | Pacific Northwest | Portland metro | Veterans encouraged to apply | $40,000 – $120,000+ OTE

IS THIS YOU?
• You’re an experienced service advisor with 2+ years in a dealership service environment – you manage a high repair order workload without losing accuracy, communication quality, or your composure with guests
• You earn guest trust through honest recommendations, clear communication, and consistent follow-through – guests leave your lane feeling informed and well cared for, not processed
• You’re ready to bring your dealership experience to a high-volume Pacific Northwest Toyota store where your ability to manage volume and deliver a genuine guest experience translates directly into strong and consistent earnings

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That’s why we’ve grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Gresham Toyota serves a loyal, community-oriented Toyota ownership base in the greater Portland metro’s east side. Toyota guests return at a high rate – they’re consistent, scheduled, and attentive to the quality of their service experience. The advisor who manages their workload well, communicates clearly, and follows through without fail builds a book of returning guests that drives steady, compounding earnings over time.

WHAT YOU’LL DO
• Manage a high-volume repair order workload with accuracy and professionalism – writing ROs clearly, tracking progress across multiple active vehicles simultaneously, and communicating status to guests proactively
• Serve as the primary point of contact for guests throughout the service process – from write-up through vehicle return – ensuring every interaction reflects genuine care and honest communication
• Translate technical repair findings into clear, confident guest communication – presenting recommendations honestly and obtaining authorization accurately
• Build precise estimates and commit to realistic timelines – then follow through on every commitment made
• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
• Identify and present additional service recommendations that protect guest safety and vehicle performance
• Maintain accurate DMS records and uphold all documentation and compliance standards

WHAT WE’RE LOOKING FOR
• 2+ years of service advisor experience – required. Dealership service advisor experience strongly preferred
• Toyota or Lexus experience a meaningful plus – familiarity with Toyota service processes, TMS programs, and the brand’s high-retention ownership base is an advantage from day one
• Proven ability to manage a high repair order workload with accuracy and composure – volume is real here and the advisor who thrives in it earns accordingly
• Strong customer service instincts – you communicate clearly, follow through without gaps, and earn guest trust through consistency rather than personality alone
• Organized and detail-oriented – accurate estimates, complete documentation, and on-time delivery are non-negotiable
• Comfortable with DMS platforms – Reynolds & Reynolds or CDK experience preferred
• Valid driver’s license with a clean driving record

WHAT WE OFFER
• OTE of $40,000 – $120,000+/yr
• Paid Toyota manufacturer and product training
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Clear career path – strong advisors grow into senior advisor and service management roles at Swickard
• Employee vehicle purchase and service discounts

WHY GRESHAM TOYOTA
• Toyota’s ownership base has one of the highest service retention rates in the industry – Gresham’s loyal, community-oriented guests return on schedule and build relationships with the advisors who take care of them consistently
• High volume with high retention is the right combination for an advisor who wants to build a strong book of returning guests – the earnings potential at $120,000+ reflects what the right advisor can build here over time
• Gresham’s position on Portland’s east side puts this store at the center of a growing, working community where trust and follow-through carry real weight – the advisor who earns that trust keeps it for years
• Swickard is one of the fastest-growing dealer groups in the country – ranked Top 5 in North America for reputation in the automotive industry
• Our HEART values – Honor, Engage, Anticipate, Respond, Thank – describe exactly what a great Service Advisor does in every guest interaction

If you’re an experienced service advisor who can manage a high-volume Toyota service drive with accuracy, clear communication, and genuine care for every guest – and you want to build a book of returning clients in a loyal Pacific Northwest community where that consistency pays – we’d like to meet you.

Salary Description

$40K – $120K+ OTE per year