Service Manager

Job Type: Location Type: On-site

 

Job Type

Full-time

Description

Redwood City, CA | Toyota | Japanese brand | Fixed ops | Absorption | CSI | Technician development | Service leadership experience required | High volume | Peninsula | Bay Area | Silicon Valley | Veterans encouraged to apply | $100,000 – $200,000/yr

IS THIS YOU?
• You have 5+ years in service management or a service leadership role and you own CSI, absorption, and technician and advisor performance
• You’re ready to lead the service department at a high-volume Peninsula Toyota store where guests are informed and value their time

WHO WE ARE

Toyota 101 is part of Swickard Auto Group, a hospitality company in the retail automotive space built on one idea – be the favorite of our guests, our employees, and our manufacturing partners. We operate 40+ dealerships across the West Coast, Alaska, and Hawaii, and whether you’re in Redwood City or Anchorage, the standard is the same. Do right by people, every time.

WHAT YOU’LL DO
• Lead the full service department – advisors, technicians, and support staff – to deliver consistent quality, efficiency, and guest satisfaction
• Own key fixed ops metrics – CSI, absorption, effective labor rate, technician efficiency, hours per RO, warranty compliance, and comeback rate
• Coach and develop service advisors through repair order reviews and clear performance expectations
• Drive technician productivity and development – manage workflow, support certification advancement, and keep your best people
• Manage department financial performance, including revenue, expenses, and absorption targets
• Partner with parts so inventory supports service throughput
• Maintain Toyota certification compliance, warranty administration, and manufacturer requirements
• Manage staffing, scheduling, and onboarding for advisors and technicians
• Handle guest escalations with composure and a solution-first approach

WHAT WE’RE LOOKING FOR
• 5+ years in service management or a service leadership role at a franchised dealership – required
• Toyota or import brand experience strongly preferred, ideally in a high-volume store
• Demonstrated CSI and absorption results
• Coaching-first leadership – you develop advisors and technicians rather than managing around them
• Operational discipline across scheduling, workflow, documentation, and warranty compliance
• DMS experience required – CDK, Reynolds & Reynolds, DealerSocket, Tekion, or equivalent
• Valid driver’s license with a clean driving record

WHAT WE OFFER
• $100,000 – $200,000/yr
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Career path – strong Service Managers at Swickard grow into fixed ops director and broader operational leadership roles
• Employee vehicle purchase and service discounts

WHY TOYOTA 101
• A high-volume Peninsula Toyota store with steady service traffic, so the department you lead has real volume to work with
• Silicon Valley guests value their time, so accurate promise times and a smooth drive earn their loyalty and their referrals
• Full department ownership – advisors, technicians, financials, and the guest experience all sit with you
• Swickard is one of the fastest-growing dealer groups in the country – ranked Top 5 in North America for reputation in the automotive industry
• Our HEART values – Honor every guest, Engage sincerely, Anticipate needs, Respond graciously, Thank intentionally – are the operating standard for the service department

If you’re a proven service leader ready to run fixed ops at a high-volume Peninsula Toyota store – apply.

Salary Description

$100k – $200k per year OTE