SJ Product Support Engineer I

There is no Visa sponsorship available

Responsibilities:

• Supports customer field engineers and technicians remotely to resolve technical problems
• Gathers and analyzes the field data to provide targeted technical support
• Provides clear and coherent technical advice and recommendations to OEM and / or end users
• Provides on-site support for troubleshooting field issues as needed
• Responds to customer email inquiries in a timely, courteous, and professional manner
• Performs troubleshooting activities independently or with minimum supervision and guidance
• Performs software log analysis and derive solutions based on the findings
• Troubleshoots electrical and mechanical failures and malfunctions and reports findings
• Collaborate with overseas Kawasaki customer support centers and help resolve customer issues at the OEM/Fab level as needed
• Collaborate with quality engineering team to help investigate product failures, determines root cause, generate containment plans, and help facilitate the implementation of corrective actions
• Gathers, organizes and ensures accuracy of repair/QA related documents and SW programs and project manages this effort
• Leads internal training for repair and refurbishment technicians on NPIs and legacy products and provides technical advice and guidance as needed.
• Provides training for new customers to operate, troubleshoot and maintain Kawasaki Robotics products
• Takes an integral part in planning and executing process improvement initiatives with the organization
• Responsibilities may require domestic and international travel 3 to 5% of the time

Required Skills:

• Excellent troubleshooting skills
• Mechanical, electrical and software knowledge
• Basic understanding of quality concepts and principles
• Proficient with instrumentation and computer tools for data collection (serial data loggers)
• Must be able to multi-task, adapt to change, and work within a team
• Excellent verbal and written communication skills are required
• Must be able to interpret engineering drawings and specifications
• Excellent negotiation and communication skills
• Proficiency in Japanese is a plus (not a requirement)

Experience Level: 3-5 years of direct experience in testing, data acquisition, and troubleshooting electro-mechanical systems or 0-2 years with graduate degree

Education: B.S. in ME, EE, CompE, or Mfg. Engineering

Travel: Must be willing and able to travel domestically/internationally 3-5% of the time