SSD Store Support Associate

Location Type: On-site

Industry: Store Strategy Div, Food

Company: MARUKAI CORPORATION

Description

ob Title: SSD STORE SUPPORT ASSOCIATE
FOOD ASSOCIATE Division: STOCKING
Store Strategy Division Department: SSD FOODS
FOOD Section: DRINKS/LIQUOR
Location: WLA 3028
Reporting To: GREG OTANI
Non-Exempt Employment Type
Level 1 – 24 Revision Date: 02/18/2025

POSITION SUMMARY

Our Food Store Associates are devoted to ensuring proper presentation of our Food area along with providing a smile, greeting and assisting customers who visit the Food section. Filling and rotating our Food products to ensure that is organized to meet the overall appearance of the Food section of the store. This is not a supervisory position.

ESSENTIAL DUTIES (responsibilities include, but are not limited to)
Stocking:
• Organizes and stocks Food display areas per store’s layouts, planograms and standards
• Setting up and maintaining the condition of the Food Section according to company standards
• Ensures Food is handled, stocked, rotate and merchandised
• Checks temperature for damage and unacceptable quality, follows established return procedures with immediate supervisor
• Ability to weigh, price, label, organize and rotate Food products per Marukai’ standards
• Proactively supports any promotional activity within the store and contributes to an effective working environment
• Breaking down pallets, separating Food products for sales floor, cooler and/or back room prep area
• Processing and/or wrapping Food products
• Maintains a well-organized back stock/cooler area
• Ensures that all Food products are in it’s right place, so shoppers can find what they need quickly and easily
• Maintains good communication with store management, associates and suppliers/vendors
• Serves as a back-up for the Food Department and in other departments as needed
• Attends department and all store meetings, as assigned or needed
Customer Service:
• Providing premier customer service, including greeting them and responding to questions
• Engaging in suggestive selling and other sales techniques
• Exceeds Food Department’s sales goals assigned through the efficient execution of Company policies and procedures
Inventory:
• Notifies immediate supervisor of out of stock products
• Notifies immediate supervisor of price discrepancies
• Must be knowledgeable of merchandise placement and location
Department Maintenance:
• Verifying ads, hanging current sale signs, and removing out-of-date sale signs
• Ensures proper pricing and signing of products
• Maintains cleanliness of work area, storage area, and selling floor
• Ensures a safe and secure work environment

ADDITIONAL DUTIES

Cross Training:
As a member of the company, s/he exemplifies teamwork and is open to and willing to be trained and step in when needed in all similar skilled areas for filling and development opportunities.
Safety, Loss Prevention and Procedural Compliance:
• Follows Company guidelines for managing confidential information, customer satisfaction and supervising store personnel
• Follow safety practices such as: washing hands, using a pair of gloves, wearing a clean uniform per shift, trim and clean fingernails often
• Under the direction of immediate supervisor, administers IIPP Procedures, Safety Program and Procedures
• Assists immediate supervisor in Loss Prevention in curbing internal and external theft
• Ensures satisfactory maintenance, appearance and condition of assigned facilities to comply with security, safety and environmental codes and ordinances
• Enforces compliance with all local, state, federal regulations and company policy pertaining to safety and loss prevention
• Complies with all Health Compliance and Food Regulations
• Complies with all OSHA requirements

QUALIFICATIONS

The required qualifications are as follows:
• You must be 18 or older to use sharp knives, use ladders, scaffolds or their substitutes above 6 feet in height, and to operate or assist in operating power-driven machinery or equipment
• Must be able to use job related equipment such as slicer, scale, saw, knife and wrapper
• Must be able to operate pallet jack, scissor lift, baler, compactor and scrub machine
• Possess a food handling license or the ability to acquire one
• Able to deliver friendly, courteous, prompt customer service
• Able to read, write, and do simple math problems
• Able to interpret, understand and follow instructions
• Ability to effectively communicate and respond to questions from the general public and management
• Ability to interact with all levels of management

EDUCATION
• High School diploma or GED preferred, but not required
• No experience required, but prefer a minimum of 1-3 years of work experience in a similar work environment
• Customer service experience in a similar or comparable work environment, strong work ethic supported by a pleasant and positive attitude of “can do” success

WORKING CONDITIONS

Food Store Associate’s duties are performed primarily in the prep and freezer area. A Food Store Associate may be exposed to various temperature changes and work environments. Ability to withstand for long periods a working environment of 45°F or more. Work includes eye-hand coordination, repetitive arm and hand movements, safe use of slicer, scale, saw, knife and wrapper, along with frequent interaction with customers and other associates. Noise level is moderate to loud.

SKILLS & PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to frequently reach, lift, stack and maneuver objects of varying dimensions and weights up to approximately 100 lbs. with a lifting aid. And up to 20 lbs. without aid. Ability to push and pull fully loaded hand trucks.
• Ability to stand for long periods of time, walk and move rapidly, bend, stoop, twist and turn frequently. Manual dexterity and good eye-hand coordination are necessary. Must be able to operate related equipment such as knives, scales, wrappers, compactors, garbage disposals, pallet jacks and hand trucks.
• Mental alertness is necessary to ensure safe and accurate completion of work activities. Requires knowledge of basic math, weights and measures. Ability to learn section policies and procedures.
• Exposure to potential hazards exists with respect to equipment and work aides necessary to perform job duties. Hands are in frequent contact with water and various fruits and vegetables while performing job duties.

Requirements

Store Support Associate (Food Department)

Marukai Markets dba TOKYO CENTRAL is one of the fastest-growing chain of retail stores and supermarkets offering the widest selection of Japanese and Hawaiian imported grocery and retail products in the nation. Customers are provided with a variety of products that you will not find in a typical grocery store environment. Fresh, seasonal, and variety of foods are our passion!

We’re immediately hiring associates for our Food Department. Experienced Retail Associates, Baggers, and Stockers are Needed!

*This is a summary of some key duties and physical requirements and is not intended to be a complete job description.

Benefits/Perks

• Employee Discounts
• Paid Sick Leave
• Health Insurance
• Supplemental Insurance available for Life and Disability Insurance
• 401 K (after one year)

ESSENTIAL DUTIES in Food Department (Retail Associates) (responsibilities include, but are not limited to)

• Organizes and stocks Food display areas per store’s layouts, planograms and standards
• Setting up and maintaining the condition of the Food Department
• Ensures Food is handled, stocked, rotate and merchandised
• Checks temperature for damage and unacceptable quality, follows established return procedures with immediate supervisor
• Ability to weigh, price, label, organize and rotate Food products per Marukai’ standards
• Proactively supports any promotional activity within the store and contributes to an effective working environment
• Breaking down pallets, separating Food products for sales floor, cooler and/or back room prep area
• Processing and/or wrapping Food products
• Maintains a well-organized back stock/cooler area
• Ensures that all Food products are in it’s right place, so shoppers can find what they need quickly and easily
• Maintains good communication with store management, associates and suppliers/vendors
• Serves as a back-up for the Food Department and in other departments as needed
• Stocking empty shelves and helps customer service department when the line gets very busy
• Maintaining cleanliness of the store/ store upkeep
• Notifies immediate supervisor of out of stock products
• Notifies immediate supervisor of price discrepancies
• Must be knowledgeable of merchandise placement and location
• Must clean and sanitize work areas

Customer Service:

• Providing premier customer service, including greeting them and responding to questions
• Engaging in suggestive selling and other sales techniques
• Meets or exceeds Department’s sales goals assigned through the efficient execution of Company policies and procedures
• Maintains cleanliness of work area, storage area, and selling floor
• Ensures a safe and clean work environment
• Cross Training:
  • Store Support Associates exemplify teamwork and are open to and willing to be trained and step in when needed in all departments and similar skilled areas for filling and development opportunities.
• Perform other tasks that would be instructed by Department Manager or Store Manager around the floor during busy times of the day

QUALIFICATIONS:

• High School Diploma or GED equivalent preferred
• Must be 18 or older to use sharp knives, use ladders, scaffolds or their substitutes, substitutes above 6 feet in height, and to operate or assist in operating power-driven machinery or equipment.
• Must be able to use job related equipment such as a stepping ladder and dollies
• No experience required, but a minimum of 1-2 years of work experience in a similar work environment is preferred
• Previous experience as a Retail Associate, Stocker, or Bagging Clerk is preferred
• Must be able to lift up to 20 pounds without aid

REQUIREMENTS

• Able to deliver friendly, courteous, prompt customer service
• Able to read, write, and do simple math problems
• Able to interpret, understand and follow instructions
• Ability to effectively communicate and respond to questions from the general public and management
• Ability to interact with all levels of management
• Must be able to operate pallet jack, scissor lift, baler, compactor and scrub machine
• Possess a food handling license or the ability to acquire one

Marukai is an Equal Opportunity Employer and participates in E Verify.

Marukai is very aware of the COVID-19 pandemic and practices the highest and safest levels of precautions to keep associates safe with sanitizing practices, social distancing, personal protective equipment, and safety screening in adherence with the Health Department, CDC, State, Local, and Federal laws.

All Candidates must be able to work evening shifts, weekdays, weekends, and holidays.