Strategy & Operations

Job Type: Location Type: On-site

 

WHO WE ARE

Amae Health is a Series B, venture-backed Public Benefit Corporation that delivers specialty outpatient care for people with severe mental illness. We build and operate high-acuity, in-person clinics nationally.

Our model integrates psychiatry, therapy, primary care, dietitians, and community support under one roof. It has proven itself as the most effective in the country, which is why we collaborate with leading health systems including NewYork-Presbyterian, Cedars-Sinai, Mass General Brigham, Novant Health, and CommonSpirit to extend our care to where it’s needed most.

But what makes us fundamentally different is that we are also building the science and technology layer that this field has never had. We are developing proprietary clinical protocols, designing novel measurement science, and engineering an AI data science platform purpose-built for the complexity of severe mental illness. Every patient interaction generates data that feeds back into our protocols, our technology, and our understanding of what actually works.

We reduce hospitalizations. We improve stability. We keep people alive and in their communities. We help our members gain purpose and meaning.

The Team:

We are clinicians, operators, technologists, and scientists. The people here chose Amae because the problem is hard and the stakes are real. We are not interested in incremental improvements to a broken system. We are redefining it.

Our teams work cross-functionally because the work demands it. The psychiatrist who sees patients in the morning informs the product roadmap in the afternoon. The AI engineers who develop our technology understand the clinical complexity it needs to solve. The scientist pushing frontier research in SMI outcomes sits next to the operator who runs the clinic it measures.

Every function (finance, product, people, growth, technology) is in direct service of one thing: better outcomes for the people we serve. Everyone is on the front line, working directly alongside our clinical teams and our members.

The Role:

The Strategy & Operations team at Amae plays a critical role in driving the programs and systems that support delivery of excellent care to individuals with severe mental illness. The Strategy & Operations function is accountable for driving initiatives across a variety of business needs, including new market and service launches, business intelligence, and operational excellence. Highly cross-functional, this role will work across a diverse range of teams and functions at Amae health, leveraging complex problem solving skills in a growth oriented organization.

What You Will Work On:

Program Development & Operational ExcellenceOwn the creation, rollout, and ongoing refinement of projects that support day-to-day behavioral health delivery. Build structured workflows, playbooks, and feedback loops that ensure teams have what they need to provide consistent, high-quality care. Partner with clinical and operational leaders to identify bottlenecks and gaps, then design solutions that scale across markets.

Program Evaluation & Continuous ImprovementUse data, user feedback, and operational insights to evaluate program performance and identify opportunities for improvement. Translate findings into structured improvement initiatives, complete with project plans, clear owners, and measurable outcomes. Institutionalize improvements by integrating them into standard operating procedures, training materials, and core systems.

Cross-Functional Execution & Change ManagementDrive alignment across clinical, operations, product, and leadership teams to ensure programs are implemented smoothly and sustainably. Lead communication, training, and rollout plans for new initiatives, helping teams adopt new processes with clarity and confidence.

About You:

You are an operator who thrives in high-growth environments and can lead through change. You know what “good” looks like, what makes the business tick, and take pride in driving systems and programs that provide care that exceeds expectations. You’re results-oriented, have experience defining and developing initiatives from the ground up, and are adept at navigating the ambiguity that comes with an early stage startup. High EQ and low ego, you are equally at ease influencing, leading, or doing, and enjoy working with a team that does the same. If you have a growth mindset, and are excited by the opportunity to build ground-up systems that support an innovative care model, we would love to hear from you!

What You’ll Have:

• 3+ years of experience within private equity management consulting; investment banking; venture capital or within a healthcare organization (startup or larger organization) driving initiatives, projects or programs from ideation to implementation
• Scrappy, self-starter mindset who vigorously looks for ways to grow an early-stage company
• Proven experience structuring and leading projects to drive successful outcomes
• Strong analytical, financial modeling and problem-solving skills, with proficiency in data analysis tools and techniques including high proficiency in Microsoft excel
• Excellent written and verbal communication skills, with the ability to present complex information in a clear and concise manner.
• Experience in a startup and/or entrepreneurial environment, with ability to thrive in a fast-paced culture, growing 0-1
• Passion and interest for the mental health space
• Bachelor’s Degree Required
• This role is located in San Francisco in office 5 days a week

What we provide:

• Health Insurance: Comprehensive medical, dental & vision plans
• Competitive compensation
• Employee Assistance Program
• 401(k)
• FSA & HSA savings programs
• Short & long-term disability
• Pre-tax commuter assistance program
• Unlimited paid time off (PTO)
• Parental Leave – 12 weeks for birth and non birth parent
• 11 company holidays

Amae Health is committed to fair and equitable compensation practices.

Base salary range for this role is $119,000 to $161,000 per year based on a full-time schedule and the compensation package will include equity. Actual compensation packages are based on several factors that are unique to each candidate’s experience and professional leveling and it is not typical for an individual to be hired at or near the top of the range. These factors include, but are not limited to, job related knowledge and skill set, depth of experience, certifications, degrees, licensures, and specific work location.

The Problem

Severe mental illness affects over 15 million adults in the United States. Schizophrenia. Schizoaffective disorder. Bipolar I. Treatment-resistant depression. These are the conditions the rest of healthcare has systematically failed to build for.

The result is fragmented care, revolving-door hospitalizations, misaligned incentives, and a population that falls through every crack in the system. Emergency departments become the default. Families burn out. People die decades earlier than they should.

What makes this problem different from most of healthcare is that the tools to solve it do not exist. The clinical protocols, the measurement science, the precision medicine, the technology to deliver coordinated longitudinal outpatient care for this population. None of it has been built. This is a frontier problem, and it requires frontier science and care delivery to solve.

We are developing all of it. The care, the science, the technology.

What We’re Building

Most healthcare companies ask you to optimize an existing system. We’re asking you to build things that have never existed.

• A national care delivery model engineered from the ground up for the highest-acuity patients in behavioral health.
• Precision medicine for SMI: collecting multimodal data across clinical, behavioral, and social dimensions to develop individualized treatment approaches for a population that has never had them.
• A clinical operating system that synthesizes longitudinal data, real-time patient signals, and purpose-built clinical tools into a single decision layer. Nothing like it exists today.
• Frontier science and measurement: defining and validating the outcomes frameworks that this field has never had. Hospitalizations avoided, days stable, functional improvement, and more. This is not incremental research. This is building the scientific foundation for an entire category of care.
• A partnership model with the country’s leading health systems that proves coordinated SMI care can work at scale.

If you want to ship a product that sits in a backlog, this is not the place. If you want to create things that don’t exist yet and change how an entire population receives care, keep reading.

More About Amae:

‘Amae’, pronounced ‘Ah-mai’, is a Japanese concept meaning the need to be in good favor with, and the ability to depend on, the people around oneself. It reflects our core belief that a strong support system is essential to build people up, strengthen their will to carry on and even to thrive in life. This mentality applies across our whole company – from the patients we serve to the team we’re building.

WHAT WE VALUE

We center care in all we do. Empathy is not a brand value. It’s how we make clinical decisions, build products, and treat each other.

We challenge convention. The existing system is the problem. We question it, we test alternatives, and we move with urgency when something works.

We take the work seriously, not ourselves. High standards and humanity are not in tension. We hold a hard bar for quality while leaving room for humor and levity.

Your job isn’t done until the job is done. We close gaps, we follow through, and we don’t hide behind titles or org charts.

We win together and fail together. We own outcomes as a team. We learn fast. We don’t do blame.
We hustle with humility. Speed matters. So does integrity. We assume best intent and stay grounded in the mission.

Amae Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply.