Tech Support

Job Type: Location Type: Remote: open to residents of any country

 

Who we are:

Established in 1926, Mutual Trading Co., Inc. was originally a small co-op organization for centralized purchasing of basic import foods to service the needs of the early Japanese immigrant society in Southern California. We’ve grown nearly 100 years old now, and command a premiere position among Japanese foodservice suppliers, as well as fill a key role as “Culinary Ambassador” promoting Japanese foods worldwide. Currently, we import, manufacture, and distribute over 8,000 Japanese foods, beverages, restaurant equipment and supplies.

Benefits

All paid Health, Dental, and Vision Insurance for employees and their dependents

Life Insurance and 401k Plan with company match.

Location: El Monte, CA

Hours: M-F: 8AM – 5PM

Essential Job Functions
• Act as initial contact for all internal technical support required for computer workstation hardware and software, telephone, network, operating system, printing, and internet access problems
• Escalate the issue and communicate with vendors for solution when necessary
• Perform installs, upgrade, moves, and changes for computer workstation hardware and software, printers, CD-ROM drives, and other peripherals.
• Coordinate with vendors to update, maintain, and repair hardware, phone operating system, and network to ensure optimal performance
• Identify and order necessary equipment and components to ensure smooth Company operations
• Maintain records, logs and reports of assistance
• Manage IT asset inventory and asset tags
• Manage and maintain Company software applications including user credentials, master files, backup files, and logs
• Assist data entry clerks by inputting, updating, and maintaining information within the Company’s warehouse inventory database (AS/400)
• Attend Company events and functions outside normal working hours
• Other duties as assigned from IT manager

Physical Requirements
• Ability to sit for a majority of the working day
• Ability to type on the computer for extended periods of time
• Ability to reach, bend, kneel, and lift up to 25 pounds on occasion
• Working Conditions

o Noise Level: Normal to Loud while indoors

Other Requirements
• Intermediate level English – Read/write/speak/listen
• Basic level Japanese preferred – Read/write/speak/listen
• Ability to work independently and as a team
• Ability to adapt to frequent changes in assignments and workload
• Associate’s Degree or above required. Bachelor’s Degree in information technology or other related field preferred
• 2+ years of experience as IT Technician or other relevant experience preferred

Knowledge and Skills
• Problem-solving skills
• Intermediate Microsoft Office proficiency
• Communication and interpersonal skills
• Type a minimum of 40 WPM
• Up-to-date IT knowledge
• Knowledge of software and operating systems
• Knowledge of Japanese foods and sakes preferred

Disclaimers

This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Individuals may be required to perform any other job-related duties as instructed or requested by the department manager or other management as needed, subject to reasonable accommodation and business needs. The information contained herein is subject to change in the Company’s sole discretion, and no part of this document is to be construed as an express or implied contract of employment, nor does it alter the “at-will” employment status with the Company.

Requirements are subject to accommodations with ADA, FEHA, and all other applicable federal and state laws. Please report any changes of essential job functions to the Human Resources Department.

Mutual Trading Company, Inc. is an Equal Opportunity Employer.