Customer Service Representative

Come work for a well-known airline! Very strong opportunity to enter a corporate position and to establish a corporate career! No experience needed!

Job Title: Customer Service Desk Associate
Department: Customer Service Contact Center
Location: Torrance, CA 90503

Job Description
This position is responsible for performing customer service functions by handling travel arrangements and responding to travel-related inquiries to meet customer needs and promote quality service.

Principal Accountabilities
Perform customer service functions

Perform general administrative tasks

Skills and Qualifications Required
Bilingual proficiency in Native Japanese and English
Japanese – Proficient
English – Read, Write, Speak

Availability to work 8-hour shifts, including weekends and holidays
Demonstrated reliability and dependability
Ability to operate computer terminals and telephone equipment (handsets/headsets) for extended periods
Strong verbal communication skills
Effective reading comprehension
Good interpersonal skills
Active listening skills
Strong analytical ability
Must be legally authorized to work in the United States (visa sponsorship not provided)
Associate degree preferred

Status: Full-time, Non-exempt

Schedule: 8-hour shifts between 5:00 AM – 3:00 PM PST and 6:00 AM – 4:00 PM PDT, including weekends and holidays

Benefits
Paid company holidays
Sick leave and vacation
Shift swap/day trade options
Health insurance (medical, vision, dental)
Flexible spending accounts
Employee assistance program
Life insurance and optional voluntary life insurance
401(k) retirement plan
Travel benefits (international and domestic)
Pre-tax mass commuter benefit
Bereavement leave

Longevity awards and associated paid holiday

Educational assistance

Benefits
Paid company holidays
Sick leave and vacation
Shift swap/day trade options
Health insurance (medical, vision, dental)
Flexible spending accounts
Employee assistance program
Life insurance and optional voluntary life insurance
401(k) retirement plan
Travel benefits (international and domestic)
Pre-tax mass commuter benefit
Bereavement leave

Longevity awards and associated paid holiday

Educational assistance