VIP Services Representative

Job Type: Location Type: On-site

 

Job Title: VIP Services Representative

Department: VIP Services

Reports to: Director of VIP Services

Position Purpose:

The VIP Services Representative plays a key role in delivering a premium experience to our VIP bidders, VIP guests and consignors. This position is responsible for credentialing and registering VIP’s while maintaining ongoing communication, and ensuring a seamless and personalized experience before, during, and after all events/auctions. The role requires in-office and on-location responsibilities, with a strong focus on customer service, organization, and discretion.

Key Areas of Responsibility:

• Distribute personalized VIP applications and invitation letters to all VIPs in our database prior to each event.
• Assist in assembling VIP gift bags, ensuring timely preparation and budget approval.
• Respond to all VIPs telephone and email inquiries, providing prompt and courteous support
• Review incoming communication to the VIP Department.
• Underwrite, approve and process all VIP applications and when necessary, contact the VIP and follow up for any missing information as needed.
• Keep all financial information up to date so as to expedite the cashiering process during auction.
• Confirm VIP attendance with his/her office to confirm arrival date and number of guests attending, prior to mailing out credentials.
• Mail credential packets to those VIPs who registered early making sure each packet is completed and mailed out with proper tracking information logged.
• Help create an onsite VIP seating chart prior and during the auction.
• Help register VIP bidders online or via phone when they cannot attend an auction in person.
• Assist management in the review and allocation of which VIPs will receive skybox or other hospitality box privileges for the auction.
• Provide assistance to VIPs on the auction floor and also in the skybox/hospitality areas with an exceptional level of service.
• Periodically review VIP bidder and VIP guest lists with Director of VIP Services, President and Executive levels to ensure proper identification, additions or deletions are made in the database
• Uphold strict confidentiality and professional in handling of all customer information.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Bachelors degree or equivalent experience
• Live event experience highly preferred
• Proven experience in high-end customer service
• Must be extremely organized and able to coordinate several different projects at the same time
• Proven competency in the use of Microsoft Office (Excel, Word and Outlook) as well as familiarity with a CRM
• Proven ability to remain flexible in the work environment and manage multiple priorities under time constraints in a fast paced environment, with an attention to detail
• Exceptional oral and written communication skills
• Highest degree of confidentiality, tact and diplomacy required
• Ability to be pro-active and detail-oriented; must work successfully under pressure and handle all situations with the highest degree of professionalism
• Ability to work independently and as part of a team

• Levelheaded decision making abilities
• Ability to work non-traditional hours during peak season
• Ability to travel, sometimes on short notice, to events around the US
• Maintain professionalism, including phone etiquette, manners, appearance, attitude
• Classic Car knowledge a plus
• Language skills (especially Mandarin, Russian, German, French, Arabic, Japanese, Portuguese) a plus

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Culture

Barrett-Jackson’s culture is live and in-person. Team members are in the office 5 days per week, 8am to 5pm at the Scottsdale, AZ headquarters. During live events the company largely travels together to produce and ensure each event is a success. This requires weekend work and long hours.